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File unable to delete from print queue

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matou83 Posted messages 458 Registration date   Status Member Last intervention   -  
matou83 Posted messages 458 Registration date   Status Member Last intervention   -

Hello,

I received an invoice from Boulanger for the printer I just purchased (Epson ET2876), the setup went well, first prints OK, until I sent a file of the purchase invoice marked F276A001394-25-001 to the printer. I opened it with Adobe Reader because I didn't see how to open it otherwise. Bad move, because since then it remains in the print queue and refuses to be deleted! At first, it was 41.8 KB, and in the current print queue, it has reached 1 MB??? Apparently, the printer refuses to cancel it, or is it the protection of the PDF document? But I had other archived PDF documents on my computer that I was able to cancel in the print queue. Do you see how to get rid of it?? Because since then, no possible printing.

Thank you in advance for your insights.

matou83


6 answers

  1.
    brucine Posted messages 25262 Registration date   Status Member Last intervention   4 188
     

    Hello,

    Either we remove it from the queue or, if that doesn't work, we turn off and restart the PC, which will have the effect of clearing it.

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  2. matou83 Posted messages 458 Registration date   Status Member Last intervention   14
     

    Thank you brucine, but I've already tried to remove it from the queue: it seems stuck in the printer and the computer no longer has control. This document probably shouldn't have been opened by Adobe Reader since it didn't have the pdf prefix, but it worked and I thought I was saved... How wrong I was!

    I then restarted my computer several times, but nothing worked. What intrigues me is the difference in size between the one received on the computer (41.8 KB) and the one indicated in the document converted to pdf (almost 1 MB). At the same time, I no longer had access to my antivirus: Malwarebytes, which I was very happy with until now. I checked with Defender and Windows Firewall: everything seems okay? Did it contain a virus? But browsing is currently very easy!!!

    I am really very troubled: no printing possible!!! And I don't see how to delete this file from the printer itself (Epson ET 2876). Epson is not responding...

    Thanks again brucine for looking into my problem, but if you have another idea or if someone has one, I am very eager...

    matou83

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  3. matou83 Posted messages 458 Registration date   Status Member Last intervention   14
     

    In fact, I've done it, I just managed to delete it by right-clicking on the file and pressing delete, I hadn't thought of that... Now I need to look into the origin of the connection issue with my Malwarebytes antivirus... I don't believe the file is to blame... I'm marking the issue as resolved. Thank you, brucine, for spending time on my case, it’s not the first time...

    matou83

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  4. kaneagle Posted messages 86298 Registration date   Status Moderator Last intervention   14 691
     

    Hello,

    If the issue relates to files that are stuck in the print queue and cannot be deleted:

    Try the procedure below:

    Windows key + X
    Select --> Windows PowerShell (admin) or Windows Terminal (administrator)

    Type these 3 commands and press enter after each:
    net stop Spooler
    del %systemroot%\System32\spool\printers\* /Q /F /S
    net start spooler

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  6. Redbart Posted messages 20955 Registration date   Status Member Last intervention   3 384
     

    hello

    all of the baker's invoices are .pdf, there is no reason why they shouldn't print

    malwarebytes is not an antivirus

    adobe reader is not recommended because it is vulnerable and unstable

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  7. matou83 Posted messages 458 Registration date   Status Member Last intervention   14
     

    My bakery invoice didn't show the pdf extension, I deleted it and now I was able to clear the print queue and print again.

    I've had Malwarebytes for years and it has detected and stopped quite a few viruses. Personally, it works for me after testing quite a few others.

    We receive a lot of pdf files, how do we open them?

    Thank you for your advice at such a late hour.

    Anyway, I had reported the issue resolved since 10:32 PM but thanks a million anyway.

    matou83

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    1. matou83 Posted messages 458 Registration date   Status Member Last intervention   14
       

      In fact, I confused Adobe Acrobat with Adobe Reader.... Sorry, my computer skills are quite lacking.... I had opened the file without an extension with Adobe Acrobat and not Adobe Reader.... but I still maintain that it had no extension....

      Anyway, no more problem, everything is fine, my print queue is empty and I can print again...

      Thank you all

      matou83

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