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SIM card display issue

Google@102100657912376353264 Posted messages 1 Status Member -  
Didi64_549 Posted messages 2832 Registration date   Status Member Last intervention   -

Hello everyone, I hope you are doing well? Please, I need your help. I have two SIM cards in my phone. I dialed the code *#*#4636#*#* and by mistake the EAB provisioning/presence option got disabled, causing the device to restart, and after that the second SIM no longer shows up. I restarted and restored network preferences but nothing works. Please help me. Thank you.


2 answers

  1.
    bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   20 268
     

    Hello @Google@102100657912376353264 StatusMember.

    Go to the phone settings and then to the SIM card manager. Check if the second SIM card is disabled; if so, activate it.

    or

    Dial the code *#*#4636#*#* and this will open the "Phone Information" menu, where you will find the option "EAB Provisioning/Presence completed" (it might appear under a slightly different name depending on the model or language).

    If it is disabled, try to reactivate it. On some phones, you just need to click on it to switch from off to on and vice versa. Then restart your phone to see if the second SIM appears again.

    or

    If it's still the same, reset your phone to factory settings.

    or

    If nothing works, contact the phone manufacturer.

    bazfile
    Moderator/Security Contributor.
    A hello, a response, a thank you are always appreciated.

    1
  2. Didi64_549 Posted messages 2832 Registration date   Status Member Last intervention  
     

    Hello,

    Brand of the phone as with more details, it helps us to help you, thank you.

    0