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Voice recognition service error code 1002

Yo95410 Posted messages 3 Status Member -  
kaneagle Posted messages 86298 Registration date   Status Moderator Last intervention   -

Hello,

For the past few days, I have lost access to my microphone, both during WhatsApp calls (my microphone is blocked) and during visual meetings (my microphone is also blocked).

My interlocutor can see me, but they can't hear me, while I can hear them perfectly.

This started a few days ago, and despite several attempts (uninstalling the microphone and restarting, which prompts it to reinstall automatically), nothing works.

No updates have been detected to perform despite my request for this driver.

Can you please help me?

This is becoming problematic for my video meetings.

Thank you very much in advance.

Best regards,

3 answers

  1.
    kaneagle Posted messages 86298 Registration date   Status Moderator Last intervention   14 691
     

    Hello,

     For the past few days, I no longer have access to my microphone.

    Perform a system restore and choose a date prior to the problem.
     
    Windows + R
    Type --> rstrui.exe and OK.

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  2. Yo95410 Posted messages 3 Status Member
     

    thank you for your response but am I not at risk of losing the documents I may have created in the meantime?

    I never knew what was automatically saved during a system restore and what might be lost

    thank you in advance for your feedback

    yo

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  3. kaneagle Posted messages 86298 Registration date   Status Moderator Last intervention   14 691
     

    Normally, no.

    But for more assurance, back up your data before proceeding.

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