View original (French)

[Zorin] black window

Solved
casimire666 Posted messages 2483 Registration date   Status Member Last intervention   -  
mamiemando Posted messages 33228 Registration date   Status Moderator Last intervention   -

Hello

A silly question, I have Zorin Linux and Windows 11 in dual boot.

  • If I launch Zorin in normal mode, I can't do anything.
  • If I launch Zorin in recovery mode, there is no problem.

5 answers

  1.
    mamiemando Posted messages 33228 Registration date   Status Moderator Last intervention   7 944
     

    Hello,

    1. When you say I can’t do anything, can you be more clear? Is there a black screen and everything is frozen (mouse, screen...)?
    2. Does anything happen if you press ctrl+alt+backspace or ctrl+alt+del or ctrl+alt+f1 ... ctrl+alt+f10?
    3. Do you have exactly the same symptoms on Zorin and Mint?
    4. What graphical environment are you using (Cinnamon, MATE, GNOME Shell...)?
    5. What does the following command return, to be typed in a terminal (copy-paste the result in your next message):  
      dpkg -l | grep xserver-xorg-video

    6. What is your exact graphics card model? 

      lspci | egrep "VGA|3D"

    Assuming you respond 1: yes, 2: no, 5: a random 3D card, it is very likely that the issue is due to your graphics card driver. For example, for an Nvidia video card, uninstalling the package xserver-xorg-video-nvidia to keep only xserver-xorg-video-nouveau could solve your problem.

    sudo apt update sudo apt install xserver-xorg-video-nouveau sudo apt purge xserver-xorg-video-nvidia sudo reboot

    Good luck

    1
    1. casimire666 Posted messages 2483 Registration date   Status Member Last intervention   721
       

      Thank you for your response

      When I say I can't do anything, everything I open appears in a black window, like in the photo (this is the update, but everything is the same). The mouse moves normally.

      I've thought about the graphics card every time TLD offered the update, but it got canceled because the update is not compatible with my computer.

      The problems are the same in Zorin or Mint.

      I don't know about the environment, I'll have to look into it.

      Nvidia GeForce 210

      Hardware ID: PCI\VEN_10DE&DEV_0A65&SUBSYS_36291458&REV_A2
      Installed drivers

      INF File: oem3.inf | Brand: Nvidia | Class: Display | Version: 21.21.13.4201 | Date: 11/14/2016

      Right now, I am on Windows, I will restart Zorin

      Thank you

      0
      1. mamiemando Posted messages 33228 Registration date   Status Moderator Last intervention   7 944 > casimire666 Posted messages 2483 Registration date   Status Member Last intervention  
         

        Hello,

        • Black windows like in your case mean that the compositor (to keep it simple, the engine that draws the windows) has a problem. If your 3D driver is poorly installed or inadequate, this can definitely cause the compositor to crash and explain your issue.
        • Thank you for indicating which xorg packages are installed. I still think that removing the nvidia packages to keep only nouveau might solve your problem.
          • Unless you want to play 3D games on Linux or do machine learning, you don't really need to install the nvidia drivers; the nouveau driver is more than sufficient.
        • The Geforce M210 is starting to be a bit old. If I recall correctly, they are not supported by recent nvidia drivers. This could be the cause of your problem. On Ubuntu, there are several versions of nvidia packages that coexist. We can revisit this if you really want to install the nvidia driver.

        Good luck

        1
  2. Anonymous user
     

    Hello, I have never tested Zorin for long, too many bugs.

    0
    1. casimire666 Posted messages 2483 Registration date   Status Member Last intervention   721
       

      I uninstalled and reinstalled it to try Mint, but I'm still having the same problem. It's not a big deal, just that I wouldn't want to die an idiot.

      Thank you

      0
  3. jns55
     

    Hello,

    This is likely a graphics card driver issue (probably nvidia).

    In this case, the solution is to install the correct driver from the driver manager.

    0
  4. casimire666 Posted messages 2483 Registration date   Status Member Last intervention   721
     

    5)

    alain@alain-System-Product-Name:~$ dpkg -l | grep xserver-xorg-video ii  xserver-xorg-video-all                              1:7.7+23ubuntu2                              amd64        X.Org X server -- output driver metapackage ii  xserver-xorg-video-amdgpu                           22.0.0-1ubuntu0.2                            amd64        X.Org X server -- AMDGPU display driver ii  xserver-xorg-video-ati                              1:19.1.0-2ubuntu1                            amd64        X.Org X server -- AMD/ATI display driver wrapper ii  xserver-xorg-video-fbdev                            1:0.5.0-2build1                              amd64        X.Org X server -- fbdev display driver ii  xserver-xorg-video-intel                            2:2.99.917+git20210115-1                     amd64        X.Org X server -- Intel i8xx, i9xx display driver ii  xserver-xorg-video-nouveau                          1:1.0.17-2build1                             amd64        X.Org X server -- Nouveau display driver ii  xserver-xorg-video-qxl                              0.1.5+git20200331-3                          amd64        X.Org X server -- QXL display driver ii  xserver-xorg-video-radeon                           1:19.1.0-2ubuntu1                            amd64        X.Org X server -- AMD/ATI Radeon display driver ii  xserver-xorg-video-vesa                             1:2.5.0-1build4                              amd64        X.Org X server -- VESA display driver ii  xserver-xorg-video-vmware                           1:13.3.0-3build1                             amd64        X.Org X server -- VMware display driver
    1:00.0 VGA compatible controller: NVIDIA Corporation GT218 [GeForce 210] (rev a2)

    6) I did what you advised. After reboot, it seems to work.

    We will mark it as resolved and if needed, I will come back.

    Thank you

    0
  6. casimire666 Posted messages 2483 Registration date   Status Member Last intervention   721
     

    I hadn't seen your comment.

    I use Linux just so I'm not dependent on a single system, and also because I'm a bit curious. I think we can't know everything, so when I don't know, I ask.

    Thanks

    0
    1. mamiemando Posted messages 33228 Registration date   Status Moderator Last intervention   7 944
       

      Thank you for the details, and best of luck :)

      0