View original (French)

Box tv98 Netflix issue

Bambi192 Posted messages 5 Registration date   Status Member Last intervention   -  
Bambi192 Posted messages 5 Registration date   Status Member Last intervention   -

Good evening to you,

I am reaching out to you because I have been experiencing an issue with the TV box I bought for my children.

When you launch Netflix, it says that the Play Store needs to be updated (which I have done for a while now).

Then, an error message appears stating that it is impossible to proceed with error code -373.

I uninstalled the app and reinstalled it, but it didn't change anything.

I even went as far as resetting the TV box to reinstall everything again. The same problem persists.

I checked my Play Store... It is up to date, however. I tried to check the version of the Netflix app. It's the latest one...

I must admit that I'm stuck on this lol

My question is as follows:

Has anyone else encountered this?

Would it be possible for you to help me please?

Do you have any suggestions?

Thank you very much, have a great holiday season

Sincerely,

1 answer

  1.
    bazfile Posted messages 58509 Registration date   Status Moderator Last intervention   20 273
     

    Hello @Bambi192 StatusMember.

    Then an error message appears stating that it is impossible to proceed with error code -373.

    Meaning of the error code: https://help.netflix.com/en/node/61875.

    If it still doesn't work, contact Netflix at 0 805 220 512 or via Netflix.contact.

    bazfile
    Moderator/Security Contributor.
    A hello, a response, a thank you are always appreciated.

    0
    1. Bambi192 Posted messages 5 Registration date   Status Member Last intervention  
       

      Hello

      Thank you for your response.

      I followed everything you told me, here is the answer...

      Best regards

      0
      1. bazfile Posted messages 58509 Registration date   Status Moderator Last intervention   20 273 > Bambi192 Posted messages 5 Registration date   Status Member Last intervention  
         

        Apparently, your current version of Android TV is no longer compatible with Google services; update your version of Android TV through the settings of your TV Box 98.

        0
      2. Bambi192 Posted messages 5 Registration date   Status Member Last intervention   > bazfile Posted messages 58509 Registration date   Status Moderator Last intervention  
         

        I just went into the settings to update, I started the search and it keeps searching without giving any conclusive results????

        There I found a little workaround for Netflix but I doubt it will last.

        When it asks me to update Google Play, I go back and then strangely the Netflix homepage reappears and I can watch movies and series again. It's weird lol

        0