PC Gaming shuts down during gameplay (Acer Nitro V 15 - RTX 4060)
steph810 Posted messages 1851 Registration date Status Membre Last intervention -
Hello,
I'm having a problem with my laptop (NEW!) Acer Nitro V 15 (ANV15-41-R1JV). Here's its configuration:
- Processor: AMD Ryzen 7 7735HS
- Graphics Card: NVIDIA GeForce RTX 4060
- RAM: 16 GB DDR5
- Storage: 512 GB SSD
- Operating System: Windows 11
The issue: as soon as I launch a game (Hots, TW3, WoW Classic), the PC shuts down abruptly after a few minutes, as if it is going into safety mode. (Paradoxically, the only game where the PC doesn't shut down is a private WoW server).
What I have already done:
- I have installed GeForce Experience and updated the NVIDIA drivers
- I’ve checked that Windows 11 is up to date
- The PC is properly plugged into the mains with the original charger
As you can see from this screenshot, the computer is indeed in "Performance" mode with the fans at full speed.
And I’ve let Nvidia optimize the game settings (and I'm actually launching the games from this interface)
I changed my support (table) thinking that it might be due to the mat on the table preventing the computer from ventilating, but nothing changes.
What should I do?
2 réponses
Well, I really tried everything. I uninstalled/reinstalled my drivers, I checked the CPU temperature & co with various stress test software, no issues on that front.
I just found a (temporary) way to solve the problem: not being plugged into a power source.
For reasons I don't understand, it's actually playing while plugged in that causes the problem. On battery and also in Power Saving mode, I have no problems at all.
ChatGPT tells me that despite Darty's documentation, it's a charger issue, and that I shouldn't use the original one (at 135w), but instead use another one from Acer with at least 180w.
What do you think?
Good evening,
I have the same problem with my Acer, it works well on battery and not on mains, once I disabled the RTX and it worked fine on the AMD and vice versa crashed.
Have you already tested the 180w power supply?
I would like your opinions before returning it.
Thank you
Yo, I have the same PC that I received a few days ago and the same problem is occurring. Did you find a solution or did you return the PC?