HP ProBook 440 G9 Audio Drivers
Solved
Hello everyone
I just got a new computer from
Brand HP Probook 440 G9 14"
running Windows 11 Enterprise edition but there's no sound.
Sorry, I don't know which forum to post in
there used to be drivers but I can't find them anymore
Thank you for your help
12 answers
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hi
can you do this:
1) in search, type DXDIAG and press Enter
post a screenshot of the window that will open ==> click here
2) right-click on Start ==> Device Manager
post a screenshot of the window that will open ==> click here
@+
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Hello, above is the screenshot.
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Hello
To update ALL drivers go to -> https://www.touslesdrivers.com/?v_page=29
Download and run the small program...
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hi
your PC is running W11 Build 22621 (22H2), we are at 24H2 (which is being rolled out gradually)
have you checked in Windows Update if you have any updates?
in Windows Update, also check ==> advanced options ==> additional options ==> optional updates ==> drivers, if you have any updates
otherwise for the devices with alerts, you need to update the chipset driver on your PC
the driver page for your PC, and for the version of your PC (22H2) ==> click here
the driver for the chipset of your PC is as follows ==> sp154862.exe Intel Management Engine Driver (the first in Chipset)
the direct download link ==> click here
PS: download it to your desktop, and run it as an administrator (right-click)
after installation, restart the PC and check in the device manager if you still have alerts (? or /!\) yellow
waiting for your response
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Hello
Do you have the search for updates in Windows Update?
Can you give me the identifier of the devices in alert by naming them ==> click here
PS: the first line is enough, post them via a copy/paste
example ==> PCI\VEN_10EC&DEV_8168&SUBSYS_81681849&REV_15
I will check your response tonight
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hi
you haven't mentioned if you checked for updates in Windows Update... for Windows updates and for drivers
I'll search for drivers for your pc
see you
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re
in search, type WINVER and hit Enter
look at the version of W11 that appears
example:
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re
in addition to my previous message ==> click here
download these two drivers to your desktop, and run them as administrator (right-click)
1) click here
2) click here
for the 2nd one on the list (unknown device/ACPI\HPIC0015\2&DABA3FF&0), do this:
download 7zip to your desktop ==> click here
run it as administrator (right-click) to install
download this driver to your desktop ==> click here
right-click on ==> d0174bd8-2521-485a-b294-c3f5824cee34_6c79cf0cef5102df2148196d09b902f1772aba30.cab
select --> 7Zip
choose --> extract to "d0174bd8-2521-485a-b294-c3f5824cee34_6c79cf0cef5102df2148196d09b902f1772aba30\"Go to device manager
Right-click on the unknown device
Update driver
Browse my computer for drivers
Choose from a list of drivers...
Have disk
Browse
Go to the extracted driver folder --> d0174bd8-2521-485a-b294-c3f5824cee34_6c79cf0cef5102df2148196d09b902f1772aba30
Select the file --> HpSfuService.inf and OK.
Restart.
when done, check in device manager if you still have alerts
PS: if so, post a screenshot
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hi
your PC is still on 22H2 instead of 24H2...
did you execute the download and installation of the drivers from this message? ==> click here
see you+
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Hello,
24H2 is hypothetical, but it's curious that it isn't migrating to 23H2.
The causes could be a refurbished PC or one forced to Windows 11, which is not the case here, or that for OEM PCs, updates are at the discretion not of Microsoft but of the manufacturer.
It would then be necessary to force the update by installing the upgrade via booting from a USB drive created using Media Creation Tool or Rufus from a 23H2 ISO, although I'm not sure if this resolves the driver issue.
This type of professional PC also includes specific HP software security, which may be the culprit.
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hi
give me the device ID that I framed in my screenshot ==> click here
PS: the 1st line is enough, just post it via 1 copy/paste in your reply
example ==> PCI\VEN_10EC&DEV_8168&SUBSYS_81681849&REV_15
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