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HP ProBook 440 G9 Audio Drivers

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the rom Posted messages 565 Registration date   Status Member Last intervention   -  
the rom Posted messages 565 Registration date   Status Member Last intervention   -

Hello everyone

I just got a new computer from

Brand HP Probook 440 G9 14"

running Windows 11 Enterprise edition but there's no sound.

Sorry, I don't know which forum to post in

there used to be drivers but I can't find them anymore

Thank you for your help

12 answers

  1.
    billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     

    hi

    can you do this:

    1) in search, type DXDIAG and press Enter

    post a screenshot of the window that will open ==> click here

    2) right-click on Start ==> Device Manager

    post a screenshot of the window that will open ==> click here

    @+

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    1. the rom Posted messages 565 Registration date   Status Member Last intervention   9
       
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  2. the rom Posted messages 565 Registration date   Status Member Last intervention   9
     

    Hello, above is the screenshot.

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  3. Castoramoi Posted messages 400 Registration date   Status Member Last intervention   22
     

    Hello

    To update ALL drivers go to -> https://www.touslesdrivers.com/?v_page=29

    Download and run the small program...

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  4. the rom Posted messages 565 Registration date   Status Member Last intervention   9
     
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  6. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     

    hi

    your PC is running W11 Build 22621 (22H2), we are at 24H2 (which is being rolled out gradually)

    have you checked in Windows Update if you have any updates?

    in Windows Update, also check ==> advanced options ==> additional options ==> optional updates ==> drivers, if you have any updates

    otherwise for the devices with alerts, you need to update the chipset driver on your PC

    the driver page for your PC, and for the version of your PC (22H2) ==> click here

    the driver for the chipset of your PC is as follows ==> sp154862.exe Intel Management Engine Driver (the first in Chipset)

    the direct download link ==> click here

    PS: download it to your desktop, and run it as an administrator (right-click)

    after installation, restart the PC and check in the device manager if you still have alerts (? or /!\) yellow

    waiting for your response

    @+

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    1. the rom Posted messages 565 Registration date   Status Member Last intervention   9
       

      Hello, after installation it updated some devices; however, I still have alerts.

      @+

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    2. the rom Posted messages 565 Registration date   Status Member Last intervention   9
       

      Hello,

      I installed the chipset as recommended and after rebooting I now have sound.

      However,

      I still have the above devices marked in yellow.

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  7. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     

    Hello

    Do you have the search for updates in Windows Update?

    Can you give me the identifier of the devices in alert by naming them ==> click here

    PS: the first line is enough, post them via a copy/paste

    example ==> PCI\VEN_10EC&DEV_8168&SUBSYS_81681849&REV_15

    I will check your response tonight

    @+

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    1. the rom Posted messages 565 Registration date   Status Member Last intervention   9
       

      Good evening,

      As requested

      PCI\VEN_8086&DEV_51A3&SUBSYS_8A9E103C&REV_01
      ACPI\HPIC0015\2&DABA3FF&0
      PCI\VEN_8086&DEV_51A4&SUBSYS_8A9E103C&REV_01
      PCI\VEN_8086&DEV_464F&SUBSYS_8A9E103C&REV_04

      @+

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  8. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     

    re

    and I replied to you in this message ==> click here

    @+

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    1. the rom Posted messages 565 Registration date   Status Member Last intervention   9
       

      Sorry, I didn't see it

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  9. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     

    hi

    you haven't mentioned if you checked for updates in Windows Update... for Windows updates and for drivers

    I'll search for drivers for your pc

    see you

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    1. the rom Posted messages 565 Registration date   Status Member Last intervention   9
       

      Hello,

      after checking for updates I have the message that the computer is up to date.

      See you+

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  10. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     

    re

    in search, type WINVER and hit Enter

    look at the version of W11 that appears

    example:

    @+

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    1. the rom Posted messages 565 Registration date   Status Member Last intervention   9
       

      hello

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  11. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     

    re

    in addition to my previous message ==> click here

    download these two drivers to your desktop, and run them as administrator (right-click)

    1) click here

    2) click here

    for the 2nd one on the list (unknown device/ACPI\HPIC0015\2&DABA3FF&0), do this:

    download 7zip to your desktop ==> click here

    run it as administrator (right-click) to install

    download this driver to your desktop ==> click here

    right-click on ==> d0174bd8-2521-485a-b294-c3f5824cee34_6c79cf0cef5102df2148196d09b902f1772aba30.cab

    select --> 7Zip
    choose --> extract to "d0174bd8-2521-485a-b294-c3f5824cee34_6c79cf0cef5102df2148196d09b902f1772aba30\"

    Go to device manager
    Right-click on the unknown device
    Update driver
    Browse my computer for drivers
    Choose from a list of drivers...
    Have disk
    Browse
    Go to the extracted driver folder --> d0174bd8-2521-485a-b294-c3f5824cee34_6c79cf0cef5102df2148196d09b902f1772aba30
    Select the file --> HpSfuService.inf and OK.
    Restart.

    when done, check in device manager if you still have alerts

    PS: if so, post a screenshot

    @+

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    1. the rom Posted messages 565 Registration date   Status Member Last intervention   9
       
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  12. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     

    hi

    your PC is still on 22H2 instead of 24H2...

    did you execute the download and installation of the drivers from this message? ==> click here

    see you+

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    1. brucine Posted messages 24941 Registration date   Status Member Last intervention   4 178
       

      Hello,

      24H2 is hypothetical, but it's curious that it isn't migrating to 23H2.

      The causes could be a refurbished PC or one forced to Windows 11, which is not the case here, or that for OEM PCs, updates are at the discretion not of Microsoft but of the manufacturer.

      It would then be necessary to force the update by installing the upgrade via booting from a USB drive created using Media Creation Tool or Rufus from a 23H2 ISO, although I'm not sure if this resolves the driver issue.

      This type of professional PC also includes specific HP software security, which may be the culprit.

      1
  13. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     

    hi

    give me the device ID that I framed in my screenshot ==> click here

    PS: the 1st line is enough, just post it via 1 copy/paste in your reply

    example ==> PCI\VEN_10EC&DEV_8168&SUBSYS_81681849&REV_15

    @+

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    1. the rom Posted messages 565 Registration date   Status Member Last intervention   9
       

      Good evening

      ACPI\VEN_HPIC&DEV_0015
      @+

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