View original (French)

HP ProBook 440 G9 Audio Drivers

Solved
the rom Posted messages 565 Registration date   Status Membre Last intervention   -  
the rom Posted messages 565 Registration date   Status Membre Last intervention   -

Hello everyone

I just got a new computer from

Brand HP Probook 440 G9 14"

running Windows 11 Enterprise edition but there's no sound.

Sorry, I don't know which forum to post in

there used to be drivers but I can't find them anymore

Thank you for your help

12 réponses

Réponse 1 / 12
billmaxime Posted messages 50509 Registration date   Status Contributeur Last intervention   6 145
 

hi

can you do this:

1) in search, type DXDIAG and press Enter

post a screenshot of the window that will open ==> click here

2) right-click on Start ==> Device Manager

post a screenshot of the window that will open ==> click here

@+
0
the rom Posted messages 565 Registration date   Status Membre Last intervention   9
 
0
Réponse 2 / 12
the rom Posted messages 565 Registration date   Status Membre Last intervention   9
 

Hello, above is the screenshot.
0
Réponse 3 / 12
Castoramoi Posted messages 399 Registration date   Status Membre Last intervention   21
 

Hello

To update ALL drivers go to -> https://www.touslesdrivers.com/?v_page=29

Download and run the small program...
0
Réponse 4 / 12
the rom Posted messages 565 Registration date   Status Membre Last intervention   9
 
0
Réponse 5 / 12
billmaxime Posted messages 50509 Registration date   Status Contributeur Last intervention   6 145
 

hi

your PC is running W11 Build 22621 (22H2), we are at 24H2 (which is being rolled out gradually)

have you checked in Windows Update if you have any updates?

in Windows Update, also check ==> advanced options ==> additional options ==> optional updates ==> drivers, if you have any updates

otherwise for the devices with alerts, you need to update the chipset driver on your PC

the driver page for your PC, and for the version of your PC (22H2) ==> click here

the driver for the chipset of your PC is as follows ==> sp154862.exe Intel Management Engine Driver (the first in Chipset)

the direct download link ==> click here

PS: download it to your desktop, and run it as an administrator (right-click)

after installation, restart the PC and check in the device manager if you still have alerts (? or /!\) yellow

waiting for your response

@+
0
the rom Posted messages 565 Registration date   Status Membre Last intervention   9
 

Hello, after installation it updated some devices; however, I still have alerts.

@+

0
the rom Posted messages 565 Registration date   Status Membre Last intervention   9
 

Hello,

I installed the chipset as recommended and after rebooting I now have sound.

However,

I still have the above devices marked in yellow.

0
Réponse 6 / 12
billmaxime Posted messages 50509 Registration date   Status Contributeur Last intervention   6 145
 

Hello

Do you have the search for updates in Windows Update?

Can you give me the identifier of the devices in alert by naming them ==> click here

PS: the first line is enough, post them via a copy/paste

example ==> PCI\VEN_10EC&DEV_8168&SUBSYS_81681849&REV_15

I will check your response tonight

@+
0
the rom Posted messages 565 Registration date   Status Membre Last intervention   9
 

Good evening,

As requested

PCI\VEN_8086&DEV_51A3&SUBSYS_8A9E103C&REV_01
ACPI\HPIC0015\2&DABA3FF&0
PCI\VEN_8086&DEV_51A4&SUBSYS_8A9E103C&REV_01
PCI\VEN_8086&DEV_464F&SUBSYS_8A9E103C&REV_04

@+

0
Réponse 7 / 12
billmaxime Posted messages 50509 Registration date   Status Contributeur Last intervention   6 145
 

re

and I replied to you in this message ==> click here

@+
0
the rom Posted messages 565 Registration date   Status Membre Last intervention   9
 

Sorry, I didn't see it

0
Réponse 8 / 12
billmaxime Posted messages 50509 Registration date   Status Contributeur Last intervention   6 145
 

hi

you haven't mentioned if you checked for updates in Windows Update... for Windows updates and for drivers

I'll search for drivers for your pc

see you
0
the rom Posted messages 565 Registration date   Status Membre Last intervention   9
 

Hello,

after checking for updates I have the message that the computer is up to date.

See you+

0
Réponse 9 / 12
billmaxime Posted messages 50509 Registration date   Status Contributeur Last intervention   6 145
 

re

in search, type WINVER and hit Enter

look at the version of W11 that appears

example:

@+
0
the rom Posted messages 565 Registration date   Status Membre Last intervention   9
 

hello

0
Réponse 10 / 12
billmaxime Posted messages 50509 Registration date   Status Contributeur Last intervention   6 145
 

re

in addition to my previous message ==> click here

download these two drivers to your desktop, and run them as administrator (right-click)

1) click here

2) click here

for the 2nd one on the list (unknown device/ACPI\HPIC0015\2&DABA3FF&0), do this:

download 7zip to your desktop ==> click here

run it as administrator (right-click) to install

download this driver to your desktop ==> click here

right-click on ==> d0174bd8-2521-485a-b294-c3f5824cee34_6c79cf0cef5102df2148196d09b902f1772aba30.cab

select --> 7Zip
choose --> extract to "d0174bd8-2521-485a-b294-c3f5824cee34_6c79cf0cef5102df2148196d09b902f1772aba30\"

Go to device manager
Right-click on the unknown device
Update driver
Browse my computer for drivers
Choose from a list of drivers...
Have disk
Browse
Go to the extracted driver folder --> d0174bd8-2521-485a-b294-c3f5824cee34_6c79cf0cef5102df2148196d09b902f1772aba30
Select the file --> HpSfuService.inf and OK.
Restart.

when done, check in device manager if you still have alerts

PS: if so, post a screenshot

@+
0
the rom Posted messages 565 Registration date   Status Membre Last intervention   9
 
0
Réponse 11 / 12
billmaxime Posted messages 50509 Registration date   Status Contributeur Last intervention   6 145
 

hi

your PC is still on 22H2 instead of 24H2...

did you execute the download and installation of the drivers from this message? ==> click here

see you+
0
brucine Posted messages 24397 Registration date   Status Membre Last intervention   4 099
 

Hello,

24H2 is hypothetical, but it's curious that it isn't migrating to 23H2.

The causes could be a refurbished PC or one forced to Windows 11, which is not the case here, or that for OEM PCs, updates are at the discretion not of Microsoft but of the manufacturer.

It would then be necessary to force the update by installing the upgrade via booting from a USB drive created using Media Creation Tool or Rufus from a 23H2 ISO, although I'm not sure if this resolves the driver issue.

This type of professional PC also includes specific HP software security, which may be the culprit.

1
Réponse 12 / 12
billmaxime Posted messages 50509 Registration date   Status Contributeur Last intervention   6 145
 

hi

give me the device ID that I framed in my screenshot ==> click here

PS: the 1st line is enough, just post it via 1 copy/paste in your reply

example ==> PCI\VEN_10EC&DEV_8168&SUBSYS_81681849&REV_15

@+
0
the rom Posted messages 565 Registration date   Status Membre Last intervention   9
 

Good evening

ACPI\VEN_HPIC&DEV_0015
@+

0