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HP printer loses Wi-Fi after each shutdown

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GramFon92 Posted messages 63 Registration date   Status Member Last intervention   -  
GramFon92 Posted messages 63 Registration date   Status Member Last intervention   -

Hello, I have just acquired an HP ENVY 7200 series printer (with Wifi connection) and I have a Free box. I connect the printer to the box via WIFI and it works. After use, I turn off the printer and when I turn it back on, it no longer has the Wifi connection to the box. I have to redo the connection process every time.

Could you explain to me why and how to fix this? Thank you.

I want to clarify that I have previously had a HP Wifi printer on this box and once connected, it saved the connection permanently.

Best regards


3 answers

  1.
    Panth33ra Posted messages 23177 Registration date   Status Member Last intervention   Ambassador 2 357
     

    Hello,

    Have you installed the drivers for your HP ENVY 7200 series printer?

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  2. GramFon92 Posted messages 63 Registration date   Status Member Last intervention   1
     

    Hello and thank you for your response.

    Yes, I have installed the driver and all the software for this printer. My computers can see it on the network, and I can print with it as long as it is on. The problem is when I turn it off (in the evening or before being away); when I restart it, it has lost the Wi-Fi connection, and I have to redo the process to reconnect to the box’s Wi-Fi (via WPS).

    * I turn it off in the evening (or when I’m away) because it never goes into auto sleep mode! I've created a ticket with HP, but no response to date.

    Regards,

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  3. GramFon92 Posted messages 63 Registration date   Status Member Last intervention   1
     

    Hello, with a few months delay... HP must have performed an update on my printer and since then it no longer has the Wi-Fi connection loss bug.

    Best regards

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