View original (French)

HP printer loses Wi-Fi after each shutdown

Solved
GramFon92 Posted messages 58 Registration date   Status Membre Last intervention   -  
GramFon92 Posted messages 58 Registration date   Status Membre Last intervention   -

Hello, I have just acquired an HP ENVY 7200 series printer (with Wifi connection) and I have a Free box. I connect the printer to the box via WIFI and it works. After use, I turn off the printer and when I turn it back on, it no longer has the Wifi connection to the box. I have to redo the connection process every time.

Could you explain to me why and how to fix this? Thank you.

I want to clarify that I have previously had a HP Wifi printer on this box and once connected, it saved the connection permanently.

Best regards


3 réponses

Réponse 1 / 3
Panth33ra Posted messages 23042 Registration date   Status Membre Last intervention   Ambassadeur 2 347
 

Hello,

Have you installed the drivers for your HP ENVY 7200 series printer?
0
Réponse 2 / 3
GramFon92 Posted messages 58 Registration date   Status Membre Last intervention   1
 

Hello and thank you for your response.

Yes, I have installed the driver and all the software for this printer. My computers can see it on the network, and I can print with it as long as it is on. The problem is when I turn it off (in the evening or before being away); when I restart it, it has lost the Wi-Fi connection, and I have to redo the process to reconnect to the box’s Wi-Fi (via WPS).

* I turn it off in the evening (or when I’m away) because it never goes into auto sleep mode! I've created a ticket with HP, but no response to date.

Regards,
0
Réponse 3 / 3
GramFon92 Posted messages 58 Registration date   Status Membre Last intervention   1
 

Hello, with a few months delay... HP must have performed an update on my printer and since then it no longer has the Wi-Fi connection loss bug.

Best regards
0