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Unable to update Chrome

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Multiies -  
HelpiOS Posted messages 15569 Registration date   Status Moderator Last intervention   -

Good evening,

I am encountering a problem with Google Chrome for the past few days on one of my computers.

Indeed, I can no longer update it. I consistently receive the following error message:

An error occurred while checking for updates: Failed to start the update check (error code 1: 0X80004005 -- system level).

Version 122.0.6261.129 (Official build) (64-bit)

I tried resetting Chrome with ResetBrowser. To no avail.

I also attempted to uninstall/reinstall Chrome, but that does not work and I receive the following error message...

"There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."

What are the solutions to repair Chrome on this computer?

Thank you.
Have a good evening.

5 answers

  1.
    HelpiOS Posted messages 15569 Registration date   Status Moderator Last intervention   11 947
     

    Hello,

    Chrome seems to be corrupted. Try uninstalling it using Revo Uninstaller. If you get the same error message with Windows Installer, select advanced mode in Revo for a complete uninstallation.

    Once the uninstallation is complete, restart your computer, then reinstall Chrome by downloading it from this page.

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    1. bell
       

      Thank you for the clarification HelpiOS.

      I just added that before the Windows Installer check and updates for Windows 10, there had already been some blockages.

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    2. Multiies Posted messages 5 Status Member
       

      Thank you for your response.
      Unfortunately, the problem persists even with Revo Uninstaller. I receive the same error message when I try to uninstall Chrome.

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      1. HelpiOS Posted messages 15569 Registration date   Status Moderator Last intervention   11 947 > Multiies Posted messages 5 Status Member
         

        Even in case of failure, Revo should offer you to perform a scan for a forced uninstallation. In the "Scan and Uninstallation Execution" window, click on Advanced > Scan. Then click on Select All > Delete > Next.

        However, before reinstalling Chrome, I think you'll need to reinstall Windows, as it seems damaged. Try a system file repair first. You can also wait for bell's return for other solutions.

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      2. Multiies Posted messages 5 Status Member > HelpiOS Posted messages 15569 Registration date   Status Moderator Last intervention  
         

        Indeed, it eventually worked!
        I was able to uninstall Chrome and I performed a system file repair.

        I reinstalled Chrome, but to do so, I had to check "no" in the installation launch dialog box. This allowed the process to start. Is this problematic or does it not change anything?

        By checking "yes," it would start "Get Ready," then get stuck.

        In any case, Chrome seems to be up to date now.

        Thank you very much!

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      3. HelpiOS Posted messages 15569 Registration date   Status Moderator Last intervention   11 947 > Multiies Posted messages 5 Status Member
         

        Perfect! If the reinstallation of Chrome was successful, then there’s no problem. For the repair of system files, were the corrupted files repaired? Can you install the updates for Windows now?

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  3. bell
     

    Hi

    this Windows Installer package

    To help those who might assist you

    You need all the Windows info and PC configuration

    It's not the first time I've seen someone in this situation (a Windows update???)

    For now, start another browser and set it as the default browser.

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  4. Multiies Posted messages 5 Status Member
     

    Good evening,

    Here is some information:

    Device name    DESKTOP-MS70DCB
    Processor    Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz   2.71 GHz
    Installed RAM    4.00 GB (3.88 GB usable)
    Device ID    83536A66-2893-4B85-BF90-F0E7C74B277D
    Product ID    00325-80716-31085-AAOEM
    System type    64-bit operating system, x64 processor
    Stylus and touch functionality    Touch input or stylus functionality is not available on this screen

    Edition    Windows 10 Home
    Version    22H2
    Installed on    ‎04/‎17/‎2021
    Operating system build    19045.4170
    Experience    Windows Feature Experience Pack 1000.19054.1000.0

    Is that enough?

    Best regards,

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  6. Multiies Posted messages 5 Status Member
     

    Any ideas for solving this problem?

    Thank you!

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    1. bell
       

      Hello

      Starting with Windows, there may be an issue with the installer, and a troubleshooting tool is available for that.

      https://journaldutech.com/windows-installer-ne-fonctionne-pas/

      Remember to update Windows.

      Also, check the antivirus that might not recognize the latest version as the same program and block it.

      If everything goes well after the tool, try re-downloading the latest version of Chrome onto the desktop, completely uninstalling Chrome, and reinstalling it.

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      1. bell > bell
         

        Ps: Given the CPU, it doesn't cost anything to run a little hard drive test with CrystalDiskInfo.

        Set it to French and just select the disk to check, there’s a test program for HDDs and another for SSDs. The rest doesn't change anything, we're not doing a burn-in test.

        Green or blue is good, orange means you might want to change the disk, except for temperature, that's more about the PC cooling and dust.

        https://crystalmark.info/en/software/crystaldiskinfo/

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      2. Multiies Posted messages 5 Status Member > bell
         

        I tried the different proposed manipulations... none seem to work.

        When I type the different commands in the command prompt, I consistently get this response: "is not recognized as an internal or external command"

        Here is the result after the test conducted with chrystaldiskinfo.

        Finally, regarding the Windows updates, there does seem to be a problem on that front. I was able to complete some updates, but one seems to be completely stuck.

        In any case, thank you very much for your help.

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