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AMDRSServ.exe Application Error

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Fichinque Posted messages 146 Status Member -  
Fichinque Posted messages 146 Status Member -

Hello,

Since I installed Helldivers 2 on my PC, an error occurs at random times (more often when Helldivers 2 is launched (or other games, I need to try)).

Here is the error in question:

I reinstalled the AMD drivers with DDU, I even updated them but nothing changes.

I also tried an sfc /scannow but nothing to report.

I verified the files of Helldivers 2 but nothing has changed.

And I changed each RAM stick to a different slot but nothing has changed either.

Here is my config:

Ryzen 5 5600

RX 6700 XT Nitro+

32GB of Corsair RGB Pro 3200Mhz RAM (4x8GB)

750W PSU

512GB SATA SSD (Windows 11 Home installed on it)

1TB M.2 NVMe SSD (Helldivers 2 installed on it)

I hope you can help me because it's frustrating to crash in the middle of a game ????????

Thank you in advance!

2 answers

  1.
    steph810 Posted messages 1865 Registration date   Status Member Last intervention   152
     

    Your drivers installed with DDU are not good; it's better to download and install them via the official way.

    DDU has been deprecated for a long time.

    the drivers here

    To potentially see the cause of the crashes, you have the log files; for Steam, they are located in:

     C:\Program Files (x86)\Steam\dumps

    and

     C:\Program Files (x86)\Steam\logs

    for the games in

     D:\SteamLibrary\steamapps\common\GameName\logfile........
    1
    1. Fichinque Posted messages 146 Status Member 21
       

      I use DDU to uninstall them, and to install my drivers, I take the most recent official .exe from the AMD website.

      How should I uninstall them?

      Otherwise, I have nothing at all for the crash files.

      1
    2. steph810 Posted messages 1865 Registration date   Status Member Last intervention   152 > Fichinque Posted messages 146 Status Member
       

      We can try to check the Windows event log with this filter command, and it's quick. Share it here, we'll take a look.

      For the applications:

       powershell -command mode 300 ; &{Get-WinEvent -FilterHashtable @{logName='Application'; Level=1,2,3} -MaxEvents 1000 | where{$_.Message.Length -gt 0 }} | fl | Out-File -FilePath $env:USERPROFILE\Desktop\evapp.txt

      For the system:

       powershell -command mode 300 ; &{Get-WinEvent -FilterHashtable @{logName='System'; Level=1,2,3} -MaxEvents 1000 | where{$_.Message.Length -gt 0 }} | fl | Out-File -FilePath $env:USERPROFILE\Desktop\evsys.txt

      The files will be on the Desktop.

      It's best to relaunch the game and as soon as it crashes, execute these commands; we'll have the time and date, so it'll be quicker.

      1
    3. Fichinque Posted messages 146 Status Member 21 > steph810 Posted messages 1865 Registration date   Status Member Last intervention  
       

      I don't think it's working, here are the results of the two commands in Powershell 7 (64x) as Administrator

      1
    4. steph810 Posted messages 1865 Registration date   Status Member Last intervention   152 > Fichinque Posted messages 146 Status Member
       

      OK... Windows 7

      No need to be an administrator for the command

      Once PowerShell is open, go to the desktop:

       cd C:\Users\Yourusername\Desktop

      and enter like this this time:

       powershell -command mode 300 ; &{Get-WinEvent -FilterHashtable @{logName='System'; Level=1,2,3} -MaxEvents 1000 | where{$_.Message.Length -gt 0 }} | fl | Out-File -FilePath evsys.txt

      and

       powershell -command mode 300 ; &{Get-WinEvent -FilterHashtable @{logName='Application'; Level=1,2,3} -MaxEvents 1000 | where{$_.Message.Length -gt 0 }} | fl | Out-File -FilePath evapp.txt
      1
    5. Fichinque Posted messages 146 Status Member 21 > steph810 Posted messages 1865 Registration date   Status Member Last intervention  
       

      These commands still yield nothing :/

      For the first one, Powershell tells me: 

       cd : Cannot find path 'C:\Users\myname\Desktop' because it does not exist. At Line:1 Char:1 + cd C:\Users\myname\Desktop + ~~~~~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : ObjectNotFound: (C:\Users\myname\Desktop:String) [Set-Location], ItemNotFoundException + FullyQualifiedErrorId : PathNotFound,Microsoft.PowerShell.Commands.SetLocationCommand

      For the other two, after pressing enter, Powershell displays absolutely nothing and clears the previously entered commands.

      1
  2. steph810 Posted messages 1865 Registration date   Status Member Last intervention   152
     

    Good evening,

    Copy and paste this into a terminal or PowerShell and post a screenshot of the result.

    Thank you.

     Get-WmiObject win32_Pagefilesetting | Select Name, InitialSize, MaximumSize

    And

     Get-WmiObject Win32_pagefilesetting
    0
    1. Fichinque Posted messages 146 Status Member 21
       

      What do these commands correspond to?

      0
    2. steph810 Posted messages 1865 Registration date   Status Member Last intervention   152 > Fichinque Posted messages 146 Status Member
       

      We will see the allocated virtual memory. The swap file

      Otherwise, start menu and 

       sysdm.cpl

      Then Advanced system settings

      Performance

      Settings

      Then the Advanced tab

      With the commands you have direct results of the allocated memory status

      Otherwise the commands are Get so it requests something, it does not modify anything. :)

      .

      P.S.: if not already done, uncheck automatic and at the bottom set the size managed by the system.

      0
    3. Fichinque Posted messages 146 Status Member 21 > steph810 Posted messages 1865 Registration date   Status Member Last intervention  
       
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    4. steph810 Posted messages 1865 Registration date   Status Member Last intervention   152 > Fichinque Posted messages 146 Status Member
       

      Entering like this is what I have and no problem, yet on this PC 16GB the other 32GB like you.

      on W11

      Restart

      Redo tests afterwards

      Also look at the specs for the game:

      https://www.chillblast.com/blog/helldivers-2-pc-specs-requirements

      Lower the graphics in the game, otherwise it requires 16GB of RAM, and if you also have a browser + applications running in the background, you will end up with an OOM (crash)

      0
    5. Fichinque Posted messages 146 Status Member 21 > steph810 Posted messages 1865 Registration date   Status Member Last intervention  
       

      It's good, I did what you told me:

      I have 32GB of RAM so Helldivers 2 runs very well (even with the other components) on High-Ultra

      I might play tomorrow, I'll keep you posted

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