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cs_JPhL -  

Hello everyone.

I can no longer open my photos, regardless of their extension, with the "Photos" app. I have tried resetting and repairing this app, but nothing works.

I'm attaching a screenshot of the error message.

How can I recover this app?

Thank you for your help.

JP

5 answers

  1.  Pierr10 Moderator

    Hello

    Try this:

    Go to the Windows settings by right-clicking on the Start button.

    Settings > Apps > Installed apps

    Scroll down the list and find Photos.

    At the end of the line, click on the 3 small dots then on Advanced options.

    In the Reset section, click on Repair.

    What is well understood is clearly stated,
    And the words to say it come easily.
    (Boileau)

    1. cs_JPhL Author

      Thank you for your response, but as I explained in my topic, without going into as much detail, I have already performed a reset without success.

      One clarification: when I request the reset and click on a photo I wish to open, I am prompted to choose an application from a list where "Photos" no longer appears.

      Thanks again!

      1.  Pierr10 Moderator

        So try reinstalling Photos.

        You can find it in the Microsoft Store.

    2. cs_JPhL Author

      Oh yes, I hadn't thought of that! I'm testing it! Thank you!

      3. cs_JPhL Author

        Thank you for the response. Indeed, it was after the KB5034204 update that the problem appeared.

        Thanks again!