PAINT NET Unable to save an image
Bernardhp Posted messages 42 Registration date Status Membre Last intervention -
Paint net "on W11" works normally but refuses to save an image, modified or not. No changes to the environment on the computer.
Uninstalled and reinstalled the application. The problem persists.
The images that refuse to save had already been edited in Paint net without any issues. What should I do?
If anyone has encountered this problem before? Thank you.
12 réponses
Hello,
Paint net "under W11" works normally, but refuses to save an image
No, it doesn't work normally since an essential function is malfunctioning.
Either the program is incompatible with Windows 11, in which case there is no other solution but to wait for a patch.
- or your profile is corrupted or an update did not function correctly, in which case you can try a complete uninstallation of the software using Revo Uninstaller (free) in advanced mode, before attempting a new installation.
https://www.commentcamarche.net/telecharger/utilitaires/19405-revo-uninstaller/
Hello,
I just played the guinea pig by installing an old version I had in archive (4.2.15), Windows 11 Home 23H2 up to date, an archived jpg image (it's a field where I'm not very wealthy): no problem painting anything randomly just to modify and save as or on the file itself: so it's not the compatibility that's at issue (including for me concerning a version that's already 2 years old).
Thanks to both of you, Georges97 and Brucine.
I've reloaded the Paint.net program, I've done it twice, uninstalled and downloaded, with no results.
The software normally loads an image, we edit it without any issues, and it's at the moment of saving that the error occurs. A very long "details" text about the error, three pages long, summarizes that 'Path access denied' is related to a lack of permission???
The very long message is not clear. I've been using this simple and practical app for at least two years on W11. This error is not documented on the internet.
I'm looking into it on my side.
You didn't say you used Revo Uninstaller. That's up to you, but I've successfully done it several times (a "simple" uninstallation doesn't remove all traces of the old one).
We also don't know if the source was reliable (even for a free program).
It would have been useful to report the entire error message, which you’re now sharing with us, the path error indicating an installation error (inability to access a system file).
Perhaps you would like to inform us of the results of your offline research (maybe with the publisher?). This will help other readers.
Good luck.
Hello,
Where and which version have you installed.
Option 1 with PowerShell admin:
winget install --id=dotPDNLLC.paintdotnet -e Option 2 directly from the repository, take the winmsi.x64, or install.x64, or portable version for testing.
Georges,
I am going to use the software you recommend.
When trying a "save as," it still doesn't work, but I got "you do not have permission to write to this location. Contact the administrator!"
As the only user, I normally shouldn't have to ask for permission, should I? If not, where?
The result is not guaranteed, but since there are no risks and the product is free.
It would also be good to either specify where you downloaded it from, or to follow steh810's suggestion (and answer the question). It goes without saying that if you reinstall a "suspicious" version (depending on the download site), the same phenomenon will occur.
As for the prohibition on writing to a location, it likely comes from the disabling of write permissions in the administrator account in the software properties module, the default settings avoiding the need to request permission.
However, a "clean" installation allows you not to worry about this setting.
Subject to a good version of the software, Paint.net does not ask where to save a file but does so by default in the location where the image is opened and not in the program folder or user folders.
In other words, I cannot, for example, do this on an image that is in Program Files unless I run Paint.net as an administrator and even then because Windows prevents me from writing to that folder: I would first need to copy it to the desktop and then replace it in its original location by bypassing the Windows warning once the modifications are made.
To all three:
I am using and was previously using version 5.012, which seems to be the most recent, directly from the paint.net website.
I will strictly follow the uninstallation and downloading instructions as recommended.
I will keep you updated tomorrow. Thank you! Have a good evening.
For your information!
After uninstalling via retro uninstall and reinstalling, the issue persists.
NB: I didn't find "option 1" with "power shell administrator".?
The same problem corresponds to "read only" for image files.
You can perfectly load and modify image files from any source, but you cannot save them back, neither in the same location nor by "save as" with a different extension.
"Exception . replace and fallback path were both unsuccessful . UnauthorizedAccessException. Access to the path is denied."
The problem seems external to paint net. I'm stuck!
The error does not seem to be formally due to Paint.net but rather the write permissions in the working folder.
Either the file you are trying to modify is read-only, which is unfortunate, or it has been restricted by Windows because it was copied from another PC or external drive without being unlocked; right-click, properties:
Either you do not have permissions on the folder where the file to be modified is located; have you tried, as I mentioned, if this file is on the desktop?
The only hypothesis concerning Paint.net is that you may have installed it under an administrator account and your session is under a user account that does not have those rights.
Brucine; Thank you, but the problem lies elsewhere. The files are not blocked.
Regardless of their source or location, the same problem occurs. A conflict between Paint.net and Windows.
A Windows meter that escapes me?
Such a shame, because Paint.net is very handy for minor image edits. It avoids having to use GIMP, which is a bit of an "overkill"!
See you later.
Hello,
Without (too much) interfering with the follow-up provided by brucine, I’d like to revisit the message regarding the path; I would propose two checks:
- On one hand, do you have the ability to change the destination address of the recording when you proceed to try to select the folder where paint.net is located?
- On the other hand, I would agree with brucine regarding a permissions issue, but if it concerns Windows, we should be experiencing it across all installed software.
Could you report in your next post the error message of which you only provided a summary, but which may contain clues?
- Can you confirm that you do not have this destination problem with other software?
I do not lose hope that together we can find a solution, but failing that, I would suggest temporarily installing Photofiltre, which I find close to Paint.net in its capabilities and ergonomics.
It also comes to my mind that paint.net installs over the dotnet framework and perhaps the issue indicated in the error message is due to a mismatch of this base with Windows 11?
Maybe brucine, do you have a way to indicate how to check this? One last point, as far as I know, the use of dotnet relies on the integrity of several successive releases that need to be retained, as they complement each other if they do not install as would be logical with a paint.net installation.
The error reported in <10> is typically a permissions error.
I don't see any reason to save files in the Paint.net program folder, which is intended only for the program, not for data.
Paint.net does not save anything anywhere in any of the 3 Program folders in Windows except for its profile data in the user folder, but as I repeated, we are going to get thrown out if we try to save in a Windows Program folder, for example, test on the desktop.
Upon saving, it defaults to the folder where the processed image is located, and the navigation pane on the left if we want to change it.
It carries a ton of its own libraries; regarding Windows, the software's diagnostics menu tells me that .NET Runtime 4.0 is being used, apparently included by default in .NET Framework 4X and not in a previous version that would need to be installed.
The necessary configuration is purely default; see System Requirements:
https://www.getpaint.net/download.html
It seems that this is not the case. The image files are external to Paintnet.
I tried to save under various addresses (USB key) and different extensions, it's the same.
And I downloaded the program letting it manage itself (Not customized)
You should never have two antivirus programs, but in principle that shouldn't be your case; Avast will have disabled Windows Defender, and that's what the security center is notifying you about.
Contrary to what you've been told, it's not the absence of protection that can create the problem, quite the opposite.
However, it might indeed be Avast being overly cautious; try testing by putting Paint.net in the exceptions or temporarily disabling Avast.
Try disabling the check for applications and files in the security center.
Try saving with Paint.
Respond if there's no effect.
Steph18.
Paintnet is working again...!
After disabling AVAST antivirus, I was able to enable ransomware protection and real-time protection, which was impossible with both antiviruses, even though ONLY AVAST was enabled.
This means that Windows Defender RESERVES ransomware protection, inaccessible to another antivirus.
Good to know. It's written nowhere. "Free and undistorted competition," but impossible for non-"firmware" antiviruses to take control. Very clever!
Antivirus vendors have something to worry about!
Thanks to you and to Brucine. And see you at the next appointment.
Hello,
Perfect then.
The problem with Windows Defender is that it's not isolated within Windows and its settings can be found all over the place; the Good Lord will find his own.
That said, if another security software is activated and thus disables Windows Defender, that security software may (or may not) have its own tools against ransomware and/or real-time protection (at least this latter being debatable).
Still, we continue to struggle to see the correlation between the problem and the activation of these features since it is their presence, not their absence, that is likely to block something: the problem was certainly due to Avast alone and a configuration that is not appropriate (lack of exclusion and/or unnecessary blocking without consulting the user; no security software should act without being configurable to do so at least during the first suspicious action of such software).
Steph
Indeed, the ransomware protection is turned off. To enable it, real-time protection needs to be activated, which is also disabled. And I can't turn it on. A red button prevents me from doing so. I haven't touched these // meters in a long time???
Try the start menu and search for powershell
Right click on other options, run as administrator, and copy-paste
Check Defender to ensure everything is enabled; it should be like that.
The command:
To enable folder protection as illustrated in the image above:
The command:
Enable real-time protection
The command:
She has no connection, at my place where it works, there is no defense system against ransomware in the security center and even less in Windows Defender, I use another software instead.
The UAC might balk at running the program, but only when opening it, and even less so since there are fewer active protections.
When attempting to activate real-time protection, I get a red line that says: you have another antivirus!
Indeed, I am using Avast and it may interfere with Windows Defender which has control over these security settings. What is your opinion?
You have it in <23>.