High ping fiber optic cable
paoment Posted messages 7 Status Membre -
Hello,
I'm reaching out to you because I have fiber optic from Orange with the Livebox 6. I'm connected via LAN cable to my PC, where I mainly play games like Fortnite, Valorant, and Rocket League (the problem doesn't come from the components). The issue isn't with the speeds, which are 1000 and 500. But rather with the latency, the ping because I have more than 25 ping in games. I know that for some, 25 ping isn't an issue, but I play at a high level and it's frustrating because my friend, who lives 15 minutes away and is on WiFi with Orange, has 10 ms in the same games. So I called for an intervention from a very nice technician, who just did a speed test on his phone in front of my box and left saying that the speeds are very good.. I don't question his work at any moment, but maybe he could have checked if there was saturation at the couplers or looked for other issues on the line? I don't want to say anything stupid so I'm not going to go into details; that's his job. But now I would like to know if someone could guide me in perhaps doing a traceroute or something to the game servers to see if there's a blockage. I live 330 km from Paris, where according to my information the servers are located. When I ping Paris, I get 20-24 ms, and when I do a speed test, it directs me to the Lyon server, Orange, which gives me 7 ms. This has never appeared elsewhere than on speed test. Since Lyon is about the same distance from me as Paris, I'm wondering if there's a redirection in the path of my fiber that increases the latency.
THANK YOU ????????????????
3 réponses
Hello,
Welcome to the Forum, for the first time... so you're a hotshot and play at a high level... indeed, Orange technicians are not tasked with intervening in your home... if the speed is good at the arrival point, their mission is accomplished...
Let's say you claim the numbers are not good but do not provide any measured figures from your home... For example, at my place, a ping to Google.com is 50ms while to SFR.fr, it's 15ms...
Where is your game's server..??
Is there a router or switch to manage your Ethernet LAN..?
A screenshot of your speed test, using "Nperf" would be welcome
Trace route, only you can do it, from your home... with the command line "tracert" for example or the site "Visual route" http://www.visualroute.com/
How many users are there in your home...? Ethernet + wifi (alarm, TV, robot, surveillance, smartphone, etc...)
Hello,
To be able to compare, it is preferable to measure latency using the "ping" command, rather than through a gaming software.
Latency is caused both by the transmission between your computer and the ISP's entry point (via your fiber), and by the route of the data between that entry point and the destination server. This route, as you can see with "tracert", passes through many intermediate routers, and is independent of your fiber; it is the same route for other clients of your ISP connected to the same entry point.
Hello,
The ping on game servers is not very significant of the network, especially when you don't know where they are located. It's important to know that the main part of the ping is incompressible because it is due to the distance, which is about 1 ms/100 km, or 20ms to reach Japan. In addition, there is latency in the routers as well as transmission times, but these are becoming increasingly negligible at current speeds. The transmission of a packet of 1250 bytes (10,000 bits) takes 10 microseconds at 1 Gbit/s, or 0.01 ms; at 1 Mbit/s (ADSL), it was 10 ms.
Ping is therefore more related to server load and distance than to the network itself, and not at all to the cable, unless it is really bad and causes packet loss and mass retransmissions.
You can evaluate more accurately where the delay is coming from with the WinMTR utility, for example on 9.9.9.9.
WinMTR is (almost) the equivalent of the mtr command on Linux and combines ping and traceroute in a single command.
And there you go, there you have it ....
But goodness, how annoying the line spacing is!!
With, sometimes, kilometers of detour, like here, from Brussels to Paris, passing through Amsterdam
1 1 ms 1 ms 2 ms 10.54.6.1 2 4 ms 6 ms 4 ms rb-02str.bru1.infra.edpnet.net [213.219.132.31] 3 5 ms 3 ms 4 ms router02.bruix.be.edpnet.net [212.71.11.53] 4 39 ms 4 ms 7 ms be6793.rcr21.bru01.atlas.cogentco.com [149.38.1.97] 5 38 ms 9 ms 8 ms be3677.ccr42.ams03.atlas.cogentco.com [154.54.60.133] 6 9 ms 9 ms 12 ms telia.ams03.atlas.cogentco.com [130.117.14.102] 7 13 ms 123 ms 8 ms adm-bb1-link.ip.twelve99.net [62.115.120.226] 8 * * * Request timed out. 9 11 ms 11 ms 12 ms prs-b3-link.ip.twelve99.net [62.115.118.59] 10 92 ms 13 ms 114 ms packet23725-ic-350559.ip.twelve99-cust.net [62.115.182.169] 11 60 ms 11 ms 15 ms dns9.quad9.net [9.9.9.9] whereas, to reach one of the intermediate servers, the path is shorter
1 114 ms 13 ms 15 ms 10.54.6.1 2 5 ms 16 ms 5 ms rb-02str.bru1.infra.edpnet.net [213.219.132.31] 3 3 ms 119 ms 5 ms router01.bruix.be.edpnet.net [212.71.11.49] 4 4 ms 3 ms 5 ms brx-b4-link.ip.twelve99.net [62.115.48.172] 5 5 ms 9 ms 5 ms brx-b3-link.ip.twelve99.net [62.115.117.56] 6 155 ms 9 ms 8 ms prs-bb1-link.ip.twelve99.net [62.115.116.238] 7 9 ms 9 ms 9 ms prs-b3-link.ip.twelve99.net [62.115.118.59]
That's a Flemish trick :-))
But it could have been from London as well...
After all, 9.9.9.9 is an anycast address, I believe, and they have a few in all the big IXs
Hello, thank you for your reply. I performed the test while hiding the IP
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| lan.home - 0 | 190 | 190 | 0 | 0 | 3 | 1 |
| - 0 | 190 | 190 | 1 | 1 | 5 | 1 |
| lag-10.nemtl09z.rbci.orange.net - 1 | 186 | 185 | 1 | 1 | 5 | 1 |
| ae105-0.nccle102.rbci.orange.net - 0 | 190 | 190 | 2 | 4 | 44 | 8 |
| ae44-0.nilyo102.rbci.orange.net - 0 | 190 | 190 | 12 | 13 | 19 | 14 |
| ae40-0.nilyo101.rbci.orange.net - 0 | 190 | 190 | 12 | 13 | 18 | 13 |
| No response from host - 100 | 38 | 0 | 0 | 0 | 0 | 0 |
|ae.frankfurt.opentransit.net - 0 | 190 | 190 | 22 | 24 | 57 | 23 |
| ffm-b5-link.ip.twelve99.net - 0 | 190 | 190 | 22 | 23 | 37 | 24 |
| i3.twelve99-cust.net - 0 | 190 | 190 | 22 | 25 | 78 | 23 |
| hosted-by.i3d.net - 0 | 190 | 190 | 22 | 23 | 37 | 23 |
| dns9.quad9.net - 0 | 190 | 190 | 22 | 23 | 37 | 24 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
It's true that it's interesting, too bad you didn't wrap that with code tags, it would have kept the tabs:
|------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | 192.168.2.1 - 0 | 13 | 13 | 3 | 5 | 16 | 3 | | 37trs1-nro-5.nro.gaoland.net - 0 | 13 | 13 | 7 | 14 | 26 | 14 | | 30.131.192.77.rev.sfr.net - 0 | 13 | 13 | 7 | 15 | 27 | 14 | | 40.147.6.194.rev.sfr.net - 0 | 13 | 13 | 9 | 19 | 27 | 14 | | 40.147.6.194.rev.sfr.net - 0 | 13 | 13 | 9 | 18 | 27 | 19 | | 38.195.118.80.rev.sfr.net - 0 | 13 | 13 | 8 | 18 | 27 | 19 | | 78.254.246.85 - 0 | 13 | 13 | 8 | 18 | 27 | 19 | |bzn-9k-2-sys-be2001.intf.routers.proxad.net - 0 | 13 | 13 | 9 | 18 | 27 | 19 | | www.free.fr - 0 | 13 | 13 | 7 | 18 | 27 | 19 | |________________________________________________|______|______|______|______|______|______| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider We indeed see very strange routing by Orange (I'm making verses unintentionally): starting from the 7th hop, we’re going through Germany and picking up 10 more seconds on the ping in the process.
You should run the test on your game server to have perhaps a more useful reference.
But, well, already, we don't see any packet loss, which is already a good point in terms of connection.
To compare a bit, I'm putting the same thing at my place with 9.9.9.9:
|------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | 192.168.2.1 - 0 | 49 | 49 | 2 | 3 | 14 | 2 | | 37trs1-nro-5.nro.gaoland.net - 0 | 49 | 49 | 2 | 7 | 19 | 4 | | 30.131.192.77.rev.sfr.net - 0 | 49 | 49 | 4 | 9 | 21 | 4 | | 71.146.6.194.rev.sfr.net - 0 | 49 | 49 | 8 | 19 | 45 | 19 | | 71.146.6.194.rev.sfr.net - 0 | 49 | 49 | 7 | 17 | 34 | 9 | | pch1.par.franceix.net - 0 | 49 | 49 | 8 | 15 | 30 | 14 | | dns9.quad9.net - 0 | 49 | 49 | 8 | 16 | 31 | 8 | |________________________________________________|______|______|______|______|______|______| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
I went to the Epic Games website and they say to enter the command ping-eu.ds.on.epicgames.com (https://www.epicgames.com/help/en-US/fortnite-c5719335176219/technical-support-c5719372265755/understanding-latency-or-ping-in-fortnite-a5720393283867?sessionInvalidated=true) but it says command not recognized and I tried with tracert but it's the same, I can't find the address of the European Fortnite servers. Otherwise, I'm still going to use the epicgames.com site. Here is the result of the tracert:
1 <1 ms <1 ms <1 ms lan.home [192.168.1.1]
2 2 ms 1 ms 1 ms ip
3 2 ms 1 ms 1 ms lag-10.nemtl09z.rbci.orange.net [193.251.108.130]
4 3 ms 3 ms 3 ms ae105-0.nccle102.rbci.orange.net [80.10.44.174]
5 13 ms 13 ms 13 ms ae44-0.nilyo102.rbci.orange.net [193.252.101.101]
6 13 ms 13 ms 13 ms ae40-0.nilyo101.rbci.orange.net [193.252.101.173]
7 * * * Request timed out.
8 109 ms 109 ms 109 ms 81.52.166.175
9 146 ms 109 ms 109 ms 99.83.115.0
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21
I don't think this is very convincing.
Thank you for your quick response,
for the servers, on Valorant I can choose Paris which gives me 22 ms. Frankfurt 27. On Fortnite, I can only choose EU. So when I choose EU I get between 25 and 40 ms. The server I'm connected to on Fortnite is, I suppose, in Paris. In any case, when I choose a server close to Paris, I get about 15-20 ms. My PC is directly connected to the box which is plugged in via CAT 8 Ethernet. I have tried different optical cables and different boxes. At home, there are 4 users. But when I disconnect the Wi-Fi to leave only the Ethernet-connected devices, I still have the same latency.
Here’s the tracert to www.google.com
1 <1 ms <1 ms <1 ms
2 2 ms 1 ms <1 ms
3 * * * Request timed out.
4 * * * Request timed out.
5 * *
6 14 ms 13 ms 13 ms
7 14 ms 13 ms 13 ms
8 22 ms 21 ms 21 ms
9 21 ms 20 ms 20 ms
10 19 ms 21 ms 19 ms
11 21 ms 20 ms 20 ms
12 19 ms 19 ms 19 ms
13 19 ms 19 ms 19 ms