View original (French)

Anomaly on iScan Yoodool

silenbloc -  
billmaxime Posted messages 50530 Registration date   Status Contributor Last intervention   -

Hello,

The mini scanner iScan Yoodool is acting up, showing a red "error" light even though I just received it and haven't had the chance to use it yet.

Maybe a subscriber has encountered this type of problem and can help me because right now.......

Thank you all for reading my request and thanks to whoever will get me out of this situation.

Happy holidays to everyone.


5 answers

  1.
    billmaxime Posted messages 50530 Registration date   Status Contributor Last intervention   6 152
     

    hi

    on this page ==> click here

    I read this:

    led instructions:
    Green light ----- scanning
    "Green" light off ----- end of scanning
    "Red light" - scanning quickly restarts, scanning.
    "Red" light off ----- normal scanning.

    PS: check if the batteries are good

    @+

    0
  2. Silenbloc
     

    Good evening

    About the portable handheld iScan. YOODOUL

    Approach that seems to be an anomaly of the iScan:

    Upon unboxing: insert 2 new AAA batteries

    Instantly: The red light turns on and won't turn off despite various random manipulations

    I attempt a scan: I hold down the *scan* button which lights up green for a few seconds and then turns off during the action. This affects the scanning. So everything is wrong and this red light is still on

    0
  3. billmaxime Posted messages 50530 Registration date   Status Contributor Last intervention   6 152
     

    hi

    return for service if the equipment is defective

    PS: do you have a user manual with the mini scanner?

    see you

    0
  4. silenbloc
     

    I'm sorry for not responding to your help message about a portable scanner.

    I received this defective product. I asked for help but ultimately I returned it as faulty.

    I hadn't seen your message while I was abroad, and it's only now that I'm cleaning out my inbox that I came across it.

    I am not one of those who ignore the support offered by the community, which is why I wanted to send you this message hoping you can forgive me.

    Best regards

    0
  6. billmaxime Posted messages 50530 Registration date   Status Contributor Last intervention   6 152
     

    hi

    no worries about the response time :)

    I received this defective product. I asked for help but eventually I returned it dead on arrival.

    I assume you're going to receive a new one

    @+

    0