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USB Ports in D3

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Ulysse5818 Posted messages 11347 Registration date   Status Member Last intervention   Ambassadeur -  
 Kayennais -

Hello,

On a LAPTOP J1T09DIP, the two USB ports are no longer working; they are in D3.

What actions should be taken to resolve this issue?

Thank you in advance.

9 answers

  1.
    Panth33ra Posted messages 23122 Registration date   Status Member Last intervention   Ambassadeur 2 363
     

    Hello,

    See this link for the explanation (D0, D1/D2, and D3) on USB port power supply.

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    1. Ulysse5818 Posted messages 11347 Registration date   Status Member Last intervention   72
       

      Hello,

      Before posting my question, I had read this link.

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  2. vieu bison boiteu Posted messages 44334 Registration date   Status Contributor Last intervention   Ambassadeur 3 591
     

    hi Ulysse5818

    I can't find anything for LAPTOP J1T09DIP

    would it be a laptop??

    assuming it's running Windows 10

    you right-click on the Windows logo, and then on "Device Manager"

    you only keep the USB hubs, and remove the others

    you shut down the PC (if necessary, force shutdown)

    you restart the PC, and connect USB components = mouse, keyboard, USB drive, hard drives ......

    @+

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    1. Ulysse5818 Posted messages 11347 Registration date   Status Member Last intervention   72
       

      Hello,

      Yes, it's a 15-inch HP.

      It has almost finished installing W11 version 23 H 2, I'll try the operation after.

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      1. Panth33ra Posted messages 23122 Registration date   Status Member Last intervention   2 363 > Ulysse5818 Posted messages 11347 Registration date   Status Member Last intervention  
         

        The designation "LAPTOP J1T09DIP" is unknown on Google. It must be an internal reference of the PC itself.

        You indicate that it's an HP, but which one?

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      3. brucine Posted messages 24778 Registration date   Status Member Last intervention   4 160 > Panth33ra Posted messages 23122 Registration date   Status Member Last intervention  
         

        Hello,

        This is the random name that Windows assigns to the PC until it's changed, Laptop or Desktop Tartempion.

        The system info menu (msinfo) is not always very helpful; it often only includes the type, for example Victus 15-fa0xxx, while there are several models depending on the values of x.

        If you can’t remember what you bought, searching by serial number (stickered on the PC) on the HP website will provide the exact reference.

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      4. Ulysse5818 Posted messages 11347 Registration date   Status Member Last intervention   72 > brucine Posted messages 24778 Registration date   Status Member Last intervention  
         

        the correct reference: 15 s-fq0075nf

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  3. Ulysse5818 Posted messages 11347 Registration date   Status Member Last intervention   Ambassadeur 72
     

    There is no concentrator...only: host controller, root USB hub, and composite USB device. Should I delete these 3 lines?

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    1. vieu bison boiteu Posted messages 44334 Registration date   Status Contributor Last intervention   3 591
       

      from W10 to W11

      you should have already had the error under 10

      => Composite usb device

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      1. Ulysse5818 Posted messages 11347 Registration date   Status Member Last intervention   72 > vieu bison boiteu Posted messages 44334 Registration date   Status Contributor Last intervention  
         

        OK

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      2. Ulysse5818 Posted messages 11347 Registration date   Status Member Last intervention   72 > vieu bison boiteu Posted messages 44334 Registration date   Status Contributor Last intervention  
         

        I picked up this PC yesterday from a friend, its mouse was working perfectly, today it no longer works on the 2 USB ports.

        It's a W11.

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  4. Ulysse5818 Posted messages 11347 Registration date   Status Member Last intervention   Ambassadeur 72
     

    Same punishment.

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    1. vieu bison boiteu Posted messages 44334 Registration date   Status Contributor Last intervention   3 591
       

      So you need to check the link in Panth33ra's first post that points to Malekal's site.

      @+

      Also the download page = https://support.hp.com/fr-fr/drivers/hp-15-dy0000-laptop-pc/model/2101047582?sku=615D0EA

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      1. Ulysse5818 Posted messages 11347 Registration date   Status Member Last intervention   72 > vieu bison boiteu Posted messages 44334 Registration date   Status Contributor Last intervention  
         

        I am currently studying all the possibilities.

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  6. Ulysse5818 Posted messages 11347 Registration date   Status Member Last intervention   Ambassadeur 72
     

    This PC is practically free of data, do you think that a repair or installation without data loss would solve the problem? If so, what method should be used?

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  7. vieu bison boiteu Posted messages 44334 Registration date   Status Contributor Last intervention   Ambassadeur 3 591
     

    OK, not very important

    1°) As a precaution, you will first verify > the product key for Windows 11 <; this page on CCM will tell you the procedure to follow

    and write it down on a medium (possibly for later)

    2°) you can reinstall W11 without losing data, to solve your problem (be careful with the reinstallation)

    a procedure > on CCM <

    - either create a USB drive (on an 8 GB stick)

    - or directly via the internet on the Cloud

    @+

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    1. Ulysse5818 Posted messages 11347 Registration date   Status Member Last intervention   72
       

      Not on USB support since the USBs don't work. :-)

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      1. vieu bison boiteu Posted messages 44334 Registration date   Status Contributor Last intervention   3 591 > Ulysse5818 Posted messages 11347 Registration date   Status Member Last intervention  
         

        If the USB ports aren't working under the reinstallation software, it means your motherboard has taken a hit (the USB port controller would be dead).

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      2. Ulysse5818 Posted messages 11347 Registration date   Status Member Last intervention   72 > vieu bison boiteu Posted messages 44334 Registration date   Status Contributor Last intervention  
         

        I wasn't thinking about the reinstallation software... okay, I'll give it a try tomorrow.

        Thank you.

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  8. Ulysse5818 Posted messages 11347 Registration date   Status Member Last intervention   Ambassadeur 72
     

    I just finished reinstalling W11 and the USB ports still don't work.. Do you think a reset would have a better chance?

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    1. Panth33ra Posted messages 23122 Registration date   Status Member Last intervention   2 363
       

      Hello,

      Re-read the response #19 from old buffalo in a box whom I greet. Everything is in his response.

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      1. vieu bison boiteu Posted messages 44334 Registration date   Status Contributor Last intervention   3 591 > Panth33ra Posted messages 23122 Registration date   Status Member Last intervention  
         

        hi

        with a laptop, he's out of luck, no HDD or USB key as standard

        fingers crossed that the USB 3.1 Type-C port isn't on the same side, which should be the case

        at first glance his touchpad still works, he reinstalled W11 (it's not the same circuit)

        > USB <=> USB type C cable < long. 90 cm, or 1.8 m

        and > USB <=> USB type C adapter <

        there's also > USB and USB type C hub <

        @+

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      2. Ulysse5818 Posted messages 11347 Registration date   Status Member Last intervention   72 > vieu bison boiteu Posted messages 44334 Registration date   Status Contributor Last intervention  
         

        The 2 USB ports are on the same side.

        Why these 2 links to a cable and the other to an adapter?

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      3. vieu bison boiteu Posted messages 44334 Registration date   Status Contributor Last intervention   3 591 > Ulysse5818 Posted messages 11347 Registration date   Status Member Last intervention  
         

        Don't you have a USB Type-C port on the other side, next to the HDMI port ??

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      4. Ulysse5818 Posted messages 11347 Registration date   Status Member Last intervention   72 > vieu bison boiteu Posted messages 44334 Registration date   Status Contributor Last intervention  
         

        Yes, indeed..

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  9. Ulysse5818 Posted messages 11347 Registration date   Status Member Last intervention   Ambassadeur 72
     

    I am temporarily fixed...a big thank you to you.

    Response 25 made me think that I have several USB-C adapters for USB sticks..that I connect to my smartphone.

    Problem partially solved, I will see if this laptop is still under warranty.

    Thanks again and have a good end of the week.

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    1. vieu bison boiteu Posted messages 44334 Registration date   Status Contributor Last intervention   3 591
       

      no problem

      @+

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  10. Ulysse5818 Posted messages 11347 Registration date   Status Member Last intervention   Ambassadeur 72
     

    The problem has found its solution...in fact, the 2 USB ports are powered by the BOX....once connected to the box, everything works...such is life..

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    1. Kayennais
       

      Hello,
      I have exactly the same issue as you had, but I don't understand this comment... and therefore your method for resolving the issue... Can you clarify your solution for me?

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