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Startup.nsh error message

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pelton Posted messages 402 Registration date   Status Member Last intervention   -  
billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   -

Hello,

When I turn on my Thomson laptop, I see several lines beginning with BLK in yellow, and the last line says: press ESC in 1 second to skip startup.nsh any other key to continue.

I’ve tried pressing any key, but I can't get to my desktop.

Thank you very much in advance as I am a beginner.

8 answers

  1.
    pelton Posted messages 402 Registration date   Status Member Last intervention   30
     

    Hello,

    So I went to a coffee shop with my laptop under my arm, and someone managed to restart it on the desktop. Great, cool, but at home, after a few hours of working on it, it starts having issues again. Can you help me please?

    Unfortunately, I didn't see the steps that the person took to fix my laptop.

    All I know is that it only took them 15 minutes to do it and without any software.

    Thanks in advance

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    1. pelton Posted messages 402 Registration date   Status Member Last intervention   30
       

      If I'm not mistaken, he told me that he wasn't starting on the right disk, something like that.

      So if he managed it in 15 minutes, I think there's definitely someone here who can easily provide me with the steps to follow ????

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    2. brucine Posted messages 24839 Registration date   Status Member Last intervention   4 169
       

      Hello,

      You usually exit the error by typing exit which brings you back to the BIOS and allows you to choose the appropriate boot disk, that's probably what happened.

      Aside from the unlikely scenario where you modified the BIOS or from a faulty hard drive, the error is due to corruption of the EFI or Windows boot partition, so it's necessary to repair one or the other, otherwise it will indeed happen regularly.

      https://www.malekal.com/efi-shell-bloque-demarrage/

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      1. pelton Posted messages 402 Registration date   Status Member Last intervention   30 > brucine Posted messages 24839 Registration date   Status Member Last intervention  
         

        Thank you for your response, but I don't see the exit key. Is it the Esc key? Nothing happens when I press it.

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  2. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 149
     

    hi

    watch this video, you need to type EXIT and click on ENTER ==> click here

    @+

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    1. pelton Posted messages 402 Registration date   Status Member Last intervention   30
       

      Ok cool, now I'm in the BIOS, what should I do or check? Thanks

      0
      1. brucine Posted messages 24839 Registration date   Status Member Last intervention   4 169 > pelton Posted messages 402 Registration date   Status Member Last intervention  
         

        The BIOS will only allow you to choose the boot disk, and if necessary fix an error (the booting would be set to BIOS-CSM-Legacy, the terminology depends on the brands) on a Windows installation in EFI on a GPT disk: it cannot boot. There is a default settings option (followed by Save, usually F10, then Exit).

        Once out of the trap, you need to apply the fixes indicated in the link I mentioned; if the situation does not allow you to restart Windows at least temporarily (by choosing the correct disk), you need to repair Windows by forcing recovery (turning off and physically restarting the PC 3 times in a row after removing the battery if there is one) and selecting this option or by rebooting from a Windows installation USB flash drive, but you need to have one or prepare it.

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      2. pelton Posted messages 402 Registration date   Status Member Last intervention   30 > brucine Posted messages 24839 Registration date   Status Member Last intervention  
         

        The problem is that I don't know where to select the startup. Should I go to the Boot tab or Save and Exit?

        Thank you

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  3. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 149
     

    re

    in the Boot tab

    after selecting Boot, you need to save the change by pressing F10 and Yes

    @+

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    1. pelton Posted messages 402 Registration date   Status Member Last intervention   30
       

      Thank you very much. In the Boot tab, I have:

      Bootup numlock state (off)

      Quiet Boot (enabled)

      Boot option #1 (uefi built in efi)

      Boot option #2 (Windows boot manager)

      Fast boot (disable)

      New boot option policy (default)

      Is that ok?

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  4. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 149
     

    hi

    look at the video again at 1 minute 20 for the adjustment ==> https://www.youtube.com/watch?v=gN2Q9948I08

    see you

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    1. pelton Posted messages 402 Registration date   Status Member Last intervention   30
       

      Cool, so I'm back at the desk now, I hope it won't happen again because for the rest, I don't feel capable of doing it.

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  6. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 149
     

    keep this topic in your favorites so that you can perform the operations again in case of issues

    do this again:

    in search, type WINVER and click on Open

    provide the version of W10

    example

    @+

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    1. pelton Posted messages 402 Registration date   Status Member Last intervention   30
       

      Thank you again. I am on Windows 10 Home version 20H2

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  7. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 149
     

    re

    I am on Windows 10 Home version 20H2

    we are currently on 22H2 (build 19045.3570)...

    do you have any updates in Windows Update?

    @+

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    1. pelton Posted messages 402 Registration date   Status Member Last intervention   30
       

      Oops, I found the update version 22H2 and I've just launched it. I should mention that the PC had been turned off for a while.

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  8. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 149
     

    re

    ok, let us know what it looks like after the update

    PS: when the update is finished, restart the PC and check again in Windows Update if new updates are available

    PS2: also check for optional updates (drivers, etc...)

    if you have any questions...

    @+

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    1. pelton Posted messages 402 Registration date   Status Member Last intervention   30
       

      Hello,

      thank you very much because for now my daughter is using the PC and there are no issues. I have carried out the (long) updates as well as the optional ones since there were quite a few.

      To be continued

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  9. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 149
     

    hi

    if the computer is working properly, I think you can mark your topic as resolved ==> click here

    thank you

    @+

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