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Inactive dial on Pro X Wireless

FleurSalomey Posted messages 5 Status Membre -  
Panth33ra Posted messages 23017 Registration date   Status Membre Last intervention   -

Hello, I just bought the Logitech Pro X Wireless headset, the sound is great, no issues there, but the volume adjustment knob doesn't work. If someone can help me that would be awesome.

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Panth33ra Posted messages 23017 Registration date   Status Membre Last intervention   Ambassadeur 2 346
 

Hello,

Since your headset is under warranty (2 years), I advise you to return it to the place where you bought it to get it replaced.

It's a hardware problem.
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FleurSalomey Posted messages 5 Status Membre 2
 

Is there really no way to fix the problem? Because I can still see the sound adjustment icon on my PC when I turn the knob.

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Panth33ra Posted messages 23017 Registration date   Status Membre Last intervention   2 346 > FleurSalomey Posted messages 5 Status Membre
  
 I still have the volume adjustment indicator that appears on my PC when I turn the knob.

The volume adjustment indicator should be enough for you!

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FleurSalomey Posted messages 5 Status Membre 2 > Panth33ra Posted messages 23017 Registration date   Status Membre Last intervention  
 

Be enough for me?

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Panth33ra Posted messages 23017 Registration date   Status Membre Last intervention   2 346 > FleurSalomey Posted messages 5 Status Membre
 

You mentioned this... "

 I still have the sound adjustment indicator showing on my PC when I turn the knob.
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FleurSalomey Posted messages 5 Status Membre 2 > Panth33ra Posted messages 23017 Registration date   Status Membre Last intervention  
 

Update: the problem fixed itself; I just had to turn off my PC, so the scroll wheel works now.

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