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Where to find these drivers

runnero Posted messages 61 Registration date   Status Member Last intervention   -  
kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   -

Hello everyone,

I'm having some difficulties with my ASUS laptop; according to the Device Manager, I'm missing 4 drivers. This is preventing my Logitech M90 mouse from functioning properly.

A big thank you in advance

to anyone who can help me.

ASUS Laptop X555LA

Intel Core i3-4030U

Windows 10 Pro x64


7 answers

  1.
    kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     

    Hello,

    Please provide the identification numbers for these 2 devices:
    Acquisition.... and unknown device
    Check this out --> Find the identification number of a device
    Post the numbers in your next message.

    Example image

    :

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  2. runnero Posted messages 61 Registration date   Status Member Last intervention  
     

    Hello Caneagle,

    thank you for your interest:

    here are the values of the drivers that are not working.

    PCI data acquisition:

    PCI\VEN_8086&DEV_0A03&SUBSYS_131D1043&REV_0B

    IcService_New:

    BTHENUM\{a23d00bc-217c-123b-9c00-fc44577136ee}_VID&00010075_PID&0100

    unknown device:

    ACPI\VEN_INT&DEV_3402

    SMS/MMS:

    BTHENUM\{00001132-0000-1000-8000-00805f9b34fb}_VID&00010075_PID&0100

    I’m also giving you the identifications for the mouse, in case they are incompatible with my Logitech M90 mouse:

    ASUS Touchpad: ACPI\VEN_FLT&DEV_0101

    Human Interface Device Mouse: HID\VID_046D&PID_C077&REV_7200

    Thank you

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  3. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     

    Try this driver --> DPTF

    For these 2 devices --> IcService and SMS/MMS
    Right-click on each
    Uninstall
    Check --> delete the device
    Uninstall

    Restart the PC.

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  4. runnero Posted messages 61 Registration date   Status Member Last intervention  
     

    ok it's done.

    When Windows shut down, this icon appeared on the blue screen:

    GDI+Window(RAVCpI64.exe)

    this application prevents you from restarting.

    I pressed restart anyway.

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  6. runnero Posted messages 61 Registration date   Status Member Last intervention  
     

    After the restart, everything is back to how it was; ic service_New and sms/mms have reappeared in the manager

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  7. runnero Posted messages 61 Registration date   Status Member Last intervention  
     
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  8. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     

    Download and install --> 7Zip 64 bits

    Download this driver --> ACPI

    Right-click on the driver --> 0f500713-......cab
    Select --> 7Zip
    Choose --> extract to "0f500713-......\"

    Go to Device Manager
    Right-click on the device --> Data acquisition pc....
    Update driver
    Browse my computer for drivers
    Browse
    Select the folder of the extracted driver --> 0f500713-......
    OK, next

    Do the same for the unknown device with the same driver

    Restart.

    ----------------------------------------------------------------------------------------

    RAVCpI64.exe is related to the audio driver

    What do you have under audio, video and game controllers?

    ----------------------------------------------------------------------------------------

    Is Windows up to date?

    Windows key + R
    Type --> winver and OK

    What is the version?

    Example image:

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