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Freebox Pop Connection

gaelle -  
Pierr10 Posted messages 13768 Registration date   Status Modérateur Last intervention   -

Hello,

A Free customer for years, I just exchanged my Freebox Revolution for a Freebox Pop.

The Pop has been connected for 72 hours, but the light is still red, stuck on step 2, searching for the DSL signal.

Is this waiting time normal? I opened an incident ticket on my Free account, no response, nothing is moving, impossible to reach anyone by phone... I'm starting to worry...

Thank you for your answers

Gaëlle

3 réponses

Réponse 1 / 3
brupala Posted messages 111930 Registration date   Status Membre Last intervention   14 417
 

Hello,

check your connection to make sure everything is properly connected.

Did your old Revolution box work when you removed it? Try reconnecting it if you still have it.

And there you go ...

But goodness, those line breaks are so annoying!!
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Réponse 2 / 3
Panth33ra Posted messages 22982 Registration date   Status Membre Last intervention   Ambassadeur 2 333
 

Hello,

 The Pop has been connected for 72 hours but the light remains red, stuck on step 2, searching for the DSL signal.

Generally, the signal arrives quickly. I advise you to return the Pop to your ISP Free. It’s not working.

What connection: ADSL or Fiber?
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Réponse 3 / 3
Pierr10 Posted messages 13768 Registration date   Status Modérateur Last intervention   5 807
 

Hello,

It's not normal: the connection should have been immediate.

Make sure to check all the connections.

Did you call 3244?

What is well conceived is clearly said,
And the words to say it come easily.
(Boileau)
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