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Temporarily Disabled Snapchat Account

samsam -  
MPMP10 Posted messages 46991 Registration date   Status Membre Last intervention   -

Hello, 9 months ago to the day, my access to Snapchat was "temporarily" disabled. After 9 months, I'm wondering how much longer it will take; can I find out? What do I need to do to regain access?

6 réponses

Réponse 1 / 6
PetitGizmo69 Posted messages 6 Status Membre
 

Hello,

I'm replying to see if you have the same problem we do... If you log in with your account on another phone or computer, are you blocked or not? For us, we are only blocked on a particular phone, no matter which account we use. We don't understand where the problem comes from!
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MPMP10 Posted messages 46991 Registration date   Status Membre Last intervention   18 844
 

Good evening,

You need to discuss this with them, it’s the only option.

https://help.snapchat.com/hc/fr-fr/articles/14367237269780-My-access-to-my-Snapchat-account-has-been-temporarily-disabled

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Réponse 2 / 6
bazfile Posted messages 58430 Registration date   Status Modérateur Last intervention   20 245
 

Hello.

Before asking a question, it would be good to do some research on the forum, there are hundreds of identical questions and the answer is always the same, you need to check with Snapchat, they alone have the answer:

https://forums.commentcamarche.net/forum/s/snapchat-333/temporairement

bazfile
Moderator/Security Contributor.
a hello, a response, a thank you are always appreciated.
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Réponse 3 / 6
PetitGizmo69 Posted messages 6 Status Membre
 

Except that apparently, no one seems to have received any answers from Snapchat, hence my question to SamSam, the author of the post, to see if, like me, he can log in through his account on another phone (with the same IP address).

Technically speaking, I can't understand this situation where Snap doesn't block an account, but blocks a phone...

Anyway, sorry for the inconvenience, if that's the case... and have a good evening!
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bazfile Posted messages 58430 Registration date   Status Modérateur Last intervention   20 245
 

Except that apparently, no one seems to have received any answers from Snapchat.

Yes, of course, but you won't get an answer or a solution on a forum since all of this depends solely on Snapchat's goodwill.

Good evening.

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Réponse 4 / 6
PetitGizmo69 Posted messages 6 Status Membre
 

I was thinking that some might have a link to a Snap support space or something... But it doesn't seem to exist... Found nothing on the internet...

Have a good evening!

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bazfile Posted messages 58430 Registration date   Status Modérateur Last intervention   20 245
 

In the hundreds of messages on the forum, all possible links have been provided.

https://help.snapchat.com/hc/fr-fr/articles/7012315286164

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Réponse 5 / 6
PetitGizmo69 Posted messages 6 Status Membre
 

Thank you, but I have already seen this page and it doesn't correspond to the problem because it's not the account that is blocked. The account is still active; if you log in via another phone or a computer, it works, even from the same IP address as the "problematic" phone.

The crazy thing is that on the phone where we have an issue, we can enter any account name and completely fake password, and the response is always the same. Not even a message like 'This account does not exist' or 'Incorrect password.' It's really curious, and it only happens on this phone...

I will continue to search for an answer.
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bazfile Posted messages 58430 Registration date   Status Modérateur Last intervention   20 245
 

The initial question concerns a temporarily disabled account, the link addresses this issue.

If your problem is different create your own post and ask your question.

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Réponse 6 / 6
PetitGizmo69 Posted messages 6 Status Membre
 

The message "account temporarily disabled" also appears when logging in, even though the account is not disabled at all. That's why I was asking SamSam, whose post is fairly recent, whether he could log in with another phone or not. Anyway, I was thinking we could try to help each other out if we're facing the same issue... That's all ;)

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bazfile Posted messages 58430 Registration date   Status Modérateur Last intervention   20 245
 

Your phone is probably blocked via its IMEI or phone number.

That's why this issue can only be resolved by Snapchat.

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MPMP10 Posted messages 46991 Registration date   Status Membre Last intervention   18 844
 

Indeed, in a case like yours, it is a phone blockage and no one here is able to unlock it; it should be kept in mind that only Snapchat is capable of doing so.

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