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The CanoScan LiDE 300 scanner is not working anymore...

ScanLide300 -  
jeannets Posted messages 28445 Registration date   Status Contributor Last intervention   -

Hello,

Hello,

Hello, can someone help me solve this problem?

When I connect my CanoScan LiDE 300 scanner to my computer, there is a sound that acknowledges the device is connected, but there is no feedback from the scanner, whereas before, when I connected it, there was a sound that made a laser light shine. So when I try to scan, the following notification appears (unable to connect with the scanner for the following reasons: the scanner is off, the USB cable is unplugged) while the USB cable is indeed connected to my computer. Additionally, it displays at the bottom of the dialog box Code: 2,156,33

So how can I get the scanner to work again?

Thank you in advance for your assistance

1 answer

  1.
    jeannets Posted messages 28445 Registration date   Status Contributor Last intervention   Ambassador 6 616
     

    Hello,

    How long did this scanner work..?? And how long has it not been working..??

    -- Is it connected via USB to the PC, as we suppose..? Or something else..?

    -- Do you operate the scanner from the PC or just from the scanner's buttons..?

    -- Is this error code on the PC or on the scanner..?

    ---- Unplug it from the wall socket for 5 minutes, then plug it back in...

    -- What has changed since..?

    -- What is your version of Windows..?

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