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How to unblock a blocked Alice email?

dede38400 -  
georges97 Posted messages 14513 Registration date   Status Contributeur Last intervention   -

Hello,

my aliceadsl email account is locked, I didn't make any false manipulations and I can't access it, free couldn't do anything to unlock it, I have important things to recover, I created a new email address, below. Thank you


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georges97 Posted messages 14513 Registration date   Status Contributeur Last intervention   2 899
 

Hello,

If Free, which is the only one with access to the secure servers of Alice's messaging, I doubt that we, as individuals, can provide you with a solution, knowing also that personal addresses are removed by a filtering robot on CCM, as you can see, for obvious security reasons.

Furthermore, creating a new email address, allowed by Free/Alice, will not unblock an account that has been blocked for a reason that we cannot know (hacking? bug on the server?)
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