unable to access alice mail

Question

Hello,
I can no longer access my emails. I have a new window asking for my username and password, unlike before when I was only asked for my password. I fill it in, and nothing happens. I keep trying again. I end up on the window that says INTERNET EXPLORER CANNOT DISPLAY THIS WEBPAGE. I'm fed up. This has been going on for several days. I don't know if I have any emails, anyway. I think I'm going to change my provider.

Configuration: Windows Vista Internet Explorer 7.0

krolik · Accepted Answer

No email from ALICE for 15 days

Alice informs me that I will not receive any email for 15 days.

I had not received any email at my Alice address since November 8. I just contacted them: 3 times 15 minutes of waiting. Finally, a representative tells me that it's normal, and indeed:
- there is a general maintenance issue,
- no, no customer was notified,
- the problem will probably last 15 days !!!!,
- it is normal not to be able to retrieve emails on the aliceadsl.fr server since there is an issue and no alternative solution has been planned,
- he does not know what the sales department plans in terms of compensation for the damage,

Finally, to "not waste my time any further," he hung up.

While waiting to organize my departure to another ISP, I am sending a copy of this email to various media outlets to get things moving at ALICE.

sylvanna31 · Answer

I'm in the same boat as you..... impossible to read my emails, Alice doesn't recognize my credentials grrrrrrrrrrrrr

SONIA · Answer

idem, hi, since 11:30 this morning I can no longer access my Alice email, first advice, call and cancel, second as soon as you have the solution, you give it to me too, but above all, you open another email account and transfer all your data to it, it can be the safest way to keep your contacts.

sylvanna31 · Answer

I think they're still tinkering with their service   it's starting to get on my nerves ...   I’m definitely terminating, but I'm waiting for important emails .........

poupie · Answer

Me too

lollily · Answer

Hello everyone,  I'm in the same struggle as all of you!!!!

sylvanna31 · Answer

I went to complain here  http://contact.aliceadsl.fr/contact.aspx?CategorieID=1326&pCatID=1251&sendRequested=1

sylvanna31 · Answer

Here is what I am told when I enter my username  "Connection is denied. Your username or password may have been entered incorrectly."  Well, well.........

pat · Answer

Hello, same thing started this morning with Incredimail which doesn't recognize either the username or password from Alice!!!!

I read, "Hello,

49000 Alice subscribers left us in July, August and September, which is 6/8% of the subscribers (to be weighed against the fact that a small number switched from Alice to FREE) but anyway, the "7% loss like in the army" is starting to be quite annoying, the email changes of some subscribers in 9/10 days flat won't help the situation...

Losing 20% of subscribers in a year and not batting an eye shows there's something merge...lous (oh!) brewing in the coming quarters...

P.S.: the swallowing of AOL France, CEGETEL, and C-I happened in 2 years... personally, the school year 2010 might very well start without the blonde." Here http://forum-alice.info/index.php

antheva · Answer

The login problem comes from the fact that the big piece of crap called FREE is in charge of migrating the addresses. So there you go, welcome to the wonderful world of FREE!!!!

sylvanna31 · Answer

finished alice/free  I just canceled and changed my ISP  I finally managed to see my emails after numerous attempts, phew!

Poustof · Answer

Obviously, I didn't provide my email address, but for me, it's even worse—I no longer have access to my emails; my emails have disappeared from my account! My TV function has vanished from my account, and I've been paying €34.95 a month since 2007! I obviously called, and on the phone, there are only incompetent North Africans with the chit-chat of the homeland, but nothing more than excellent at selling a burqa, but for everything else, please Mr. Tiscali, hire Indians; at least they know their trade! And the same programmed response, "we're undergoing maintenance!" I wrote to three different places simultaneously: customer service, technical support, and quality, and received no response from them!
We are certified at my job; clearly, complaints are not handled the same way at Tiscali/Alice, but do they even know what certified means????
Now I'm sure that Alice is a beautiful leech who has drained my money! The worst part is that I didn’t even enjoy myself!
Come on, seriously, Tiscali/Alice, make way for professionals; there are plenty out there—try something else, like shoes or dishes; there’s work to do… lol

For your information, I am organizing a group to file a complaint; for those interested, my email is available. The more of us there are, the more we’ll hit them hard.
And as they say in the Antilles, "tchimbé raid and pa moli, because it’s moli who raid," for the translation, ask your Antillean friends.

malou · Answer

Same for me, I'm told I have 6 pages of emails, and every time I access them, I want to read or delete them, I'm told Internet Explorer cannot open the page.

ghilas · Answer

me too, damn it!

ericdc · Answer

Hello. Do you think that this P... of Alice would display a message to indicate the problem? Well, no… Really, taking customers for fools. I opened a box on Gmail. Unlimited space, large mail size, great spam management for free. So I’m waiting for this blonde to let me access my box to recover all my addresses, and goodbye everyone.
This is extremely serious for users who manage their professional emails on Alice.
Kisses to you all and good luck.

Mactor · Answer

I managed to connect through https://imp.free.fr/ but after 2 minutes, the connection dropped and I can't reconnect. I'm so frustrated!

sylvanna31 · Answer

miracle, I can access my emails  but what an abominable background (a horrible blue)  for my part, it's just a matter of days before I’m no longer with "AliceMerdique"  good luck !!

jeanbel · Answer

Hello,

I’m in the same situation, I can’t read my emails and I’m being asked for a password that doesn’t work!!!
Since August it’s been complete chaos with Alice and at 1033 we’re dealing with good-for-nothings,
The eternal response is “we’re escalating your case, I must be in heaven!!!!!!!!!!

It’s a scandal and I’m currently getting in touch with the DCCRF because the charges keep going!!!!
I don’t know where to go as an ISP, we’ll see.
I call 1033 every day!!!

riquou71 · Answer

Hello,  I am joining you with all my problems accessing the ALICE messaging service: authentication problems, connection issues, disconnection, windows changing constantly, unable to read emails, unable to configure my phone services since August!!!  After several contacts and more than 5 minutes and 43 seconds of waiting for my call to be answered, the operator told me it's maintenance..... and that everything will be sorted out soon!!  Still nothing, on the contrary it's getting worse since yesterday!!!  I’M SICK AND TIRED of paying for such service!!!!  I am ready to join you to take action before a consumer organization and assert my rights.

jbrade02 · Answer

Hello, I have the same problem as you since yesterday morning, incorrect username, no more messaging folder, and worst of all, no more contacts, etc........ I’m fed up.

Mactor · Answer

I really liked Alice's messaging service, it was pleasant and user-friendly. I am disappointed to switch to Free, I don't like their email management...  But I think we have no choice, when we see that Free has consumed all the others, there are very few ISPs left on the market and the remaining ones will do whatever they want...  Good luck to everyone....

chatnoir77 · Answer

Hello I join you and I have had the same problems since November 9, even though I have been “subscribed for quite some time...” and on top of that, I can no longer see my archived files with all my contacts!!! horror! I wait, I fume, in short, I also call and constantly try to connect again  Have a good day chatnoir77

gilbert · Answer

I have exactly the same problem. Indeed, Alice's migration to Free is laborious. This morning, for a brief moment, my email opened but with the Free design (which is not great) and not that of Alice (which is actually not bad). If I leave Alice, it won't be to join Free. The Darty box is tempting, especially since, if necessary, the technicians are nice and can even come to your home in some cases.

manue · Answer

I am in the same situation and it is indeed very annoying, especially when you need to check your emails for work!

sylvanna31 · Answer

The action to take is to cancel the contract!!  I have already done it!!

Arno · Answer

IDEM ! !  Since Monday, - I am having a very hard time accessing my email ; - the speed is incredibly slow ; - I have a ton of bugs ; - I can only see the "inbox" directory.  We need to go back to the old interface! By multiplying the posts of discontent, we might succeed in making a difference... Hang in there!

sanka · Answer

Hello everyone, they are really too strong, they tell me that a response will be sent to my email, IT'S BECAUSE IT'S NOT WORKING THAT I WROTE TO THEM!!!!!!!!!!!!

fanch · Answer

I'm fed up, I'm divorcing Alice. We've been together for 3 years without any problems, but today she cheated on me with Free!!!

babyboom44 · Answer

Good evening, I had the same problem, but I managed to access my email, although very slowly. However, since this afternoon I can no longer make phone calls. I would like to know if anyone else is experiencing the same issue! Thank you

academicien76 · Answer

Hello, I think we absolutely need to alert the media in order to apply pressure! To do this, let's create a collective "users angry with Alice," managing everything from a website. I believe such an operation has a good chance of being effective. I personally don't have much time and I'm not a specialist in website creation. If someone has the ability to organize this, I am ready to follow along.

babyboom44 · Answer

Do you also have phone problems?

lili · Answer

At my place too, no more phone, or just once in a while, which leads to going over the mobile plan, no more emails either (or if fleetingly, it comes and goes....) no way to be reachable in summary... a call attempt to customer service that keeps repeating “you have to wait,” after of course 15 minutes of waiting....... sick of it!!!!!!! okay to join all those who are penalized!!!!!

riquou71 · Answer

Indeed, all the contacts are out there!!!!  Absurd, I'm fed up

phil41 · Answer

Thank you Alice, I join you in venting my frustration, I've had enough, my wife used this email box for her work. I have no phone at home either. Fortunately, I'm soon reaching the anniversary date of the subscription, I'll be able to say goodbye to this bunch of idiots. If any legal action or something like that comes about, please keep us informed. In the meantime, we're paying for not much!

Mactor · Answer

it's a disaster I can't connect. It seems that this migration to Free was not planned... they're making fun of us and it's incredibly aggravating I'm leaving this ISP as soon as possible... but where to go... never mind I'm leaving... take care of the opera, of Avenue des Lilas, la la la

pierrot · Answer

Hi I had the same issue but since this morning my inbox is running like a dream the only thing that’s not right: I can’t find my sent emails that I kept precious!

alexis@teuhnisdidier.fr · Answer

My name is Alexis and I do teuhnis with Didier (DJ).

ptitemiss · Answer

Good evening,  I’m in the same situation as you, I don’t know what Alice is doing but I’m fed up. I couldn’t access my emails before, now I can access them but I’ve lost all my data and contacts, it’s a real pain. In my family, I’m the only one who can access my emails even though we’re on the same subscription, how do you explain that? It doesn’t make sense. I can’t wait for all this to be sorted out because, as some people have pointed out, when you call 1033, they tell you not to worry, it will be back soon. How soon is “soon”? No idea. Good luck to those who managed their work emails on Alice and to everyone else.  Have a good evening.

BASTET · Answer

It has been a year since I canceled my subscription with Alice (too many problems)
since then, I've been with Orange and everything is fine
however, I still had free access to my email
but, like you, for more than a week I can't check my emails anymore
I am willing to sign a petition against Alice, who is really not doing well.

charlotte76 · Answer

I'VE HAD ENOUGH!! neither does it work for me, which is even more regrettable because it was a professional box!!! no more contacts, no access to my work emails, it's a disaster!! I propose a simple termination! they no longer fulfill the terms of the contracts, but continue to withdraw on time, without prorated account! so, check your contracts!

mickmickael · Answer

Hello everyone, I'm having the same issue as all of you, ah Alice when will you let us go (I've only been with them for 1 month) and I'm already fed up. I was warned but I said 'no way' and in fact 'yes way'. I have 11 months left with this (operator) but I think I'll terminate before. "A miracle is always possible." Come on, hang in there, see you later.

roer · Answer

Ok for everyone to claim damages suffered by Alice together. It started with the phone for me, and for the past 15 days no emails. Alice always tells us that there are works.... We are clients, and the client is KING.

gwen44 · Answer

Good evening, I have the same problem as you. For a week, I have been logging in multiple times, and it keeps saying that my credentials are incorrect. By going to the homepage, Alice, and then "check emails," I can log in, but when I click on an email to read it, the loading time is extremely long, and I am redirected to the login page!!! And we pay for this!!!!! I agree with you to take action.

chateaubogros · Answer

same here, but it's possible to recover everything by going to the Free website and entering the address and Alice password in webmail.

phil73 · Answer

try with Entourage (12.2.3 on Mac in my case)

Jen Kram le moulin de tonnaK · Answer

I have nothing left! Empty more emails, including those from the last few days, unread. No address book left. and that on my five inboxes. It's going to SUCK... I don't have Tel yet, but it's going to be a party at Alice's. The least they could do is warn us, we would have backed up. I just lost all my contacts, their last emails and they're going to ask me for money at the end of the month, you'll see!

Alice · Answer

For my part, I called 1033 three times, with a long waiting time. And always the same response "Alice is under maintenance but not for long"!  On the 3rd call, I told the representative that I was going to cancel my contract and that I would block the payment, to which this idiot replied "the fact that you cannot access your emails has nothing to do with your bill".  I just sent a message to Alice ADSL, who informed me that I would receive a response in my email inbox... which I cannot access. It's a vicious cycle!  Please tell me how to cancel my subscription.  Thank you

valeti · Answer

I am joining you for an action against Alice. Indeed, for the past 15 days, we have been mocked; there's no way to access my email and the phone works one time out of ten. What I find unacceptable is that they haven't bothered to inform us, and when we call customer service, they couldn't care less about what you have to say. The only response I get is "you have to wait; it's the same for all subscribers." The fact that you cannot work because of the lack of messaging is not their concern. I have been a customer with them for a long time without any issues, but honestly, I am considering switching operators; it would have shown respect at least to inform us. In conclusion, keep me updated; I am joining you for a complaint and to seek compensation because in the meantime, the withdrawal of our subscription amount is not put on hold!!

cathy · Answer

Hello, I am a former customer of Infonie, which was bought by Tiscali, bought by Alice, bought by Free... I kept Alice for my children, and fortunately, I got a Livebox Pro for my company. I had time to create a new email address with Orange for my personal messages and to inform all my contacts. My children have a Hotmail address and didn't use the one from Alice. I am canceling Alice today and I am joining you if you are starting a procedure. I have had several phone issues over the years where Alice promised me a refund, but I never received anything. Good luck to everyone. Cathy 06 22 91 24 91

gwatine · Answer

Hello, It seems that the transition is going well. The Alice site has not changed the direction to the new box, but it can be accessed at: https://zimbra.aliceadsl.fr/ As for the contact addresses, it's a mystery! It's better to have kept them somewhere else.

jpsarc · Answer

Hello everyone, it's the same for me, flee this kind of provider Summary of actions taken by Alice since April April 10 letter indicating that the withdrawal for my ADSL connection would increase from €20 to €29.90, I’m not interested in paying more, the TV doesn’t work in my city due to bandwidth issues 14 days to cancel, so cancellation completed, no problem Subscription to a new provider (no problem) Deletion of my 125,000 Reciprock points that gave me free hours to surf on low bandwidth from anywhere, surprise, it was won with my ADSL All my mailboxes have a reduced capacity of 10MB (why not) I still have a low-speed RTC connection at 08 60 01 55 xx calls charged by France Telecom (normal) Withdrawal of €29.90 by Alice (it was supposedly a mistake) After calling 5 times at 1033 and sending a registered letter, I retrieved my €29.90 Beginning of October During October, an email indicates that my addresses will no longer be rerouted, so I put as many as possible on Gmail, it’s easier to manage and especially it shouldn’t change constantly Yes, I have a Freesbee address that was managed by Tiscali then by Alice Today Freesbee no longer works, access is impossible I just tried the low-speed connection, it has not been working for a few days Note for info, the Orange low-speed account still works. Cannot access my Alice addresses on the portal It’s a shame it worked well before Free came to Alice Orange; EDF; Social Security and many others would like to officialize mail by Internet to save on stamps and paper, we're not there yet..... with all this

dounut · Answer

Hello everyone,  Like you, I've been dealing with Alice and company’s incompetence for almost three weeks now... with the known consequences: no address book, nothing in the inbox, and that infamous migration to Zimbra. I sent an email to customer service but I received no response...  Then I finally decided to go ahead today and accepted the migration. Well, it allowed me to recover my contacts (which I rushed to back up, so happy to have them back!!), and I wanted to test sending a message. Well, it's really messed up, but I found where all my old messages were hidden. You have to go to "folder" then "outbox" and there all my messages reappeared! Phew!!!  There you go, if this can help some like me!!!  Now that I have recovered the most important, I will quickly prepare my cancellation!!!

jpsarc · Answer

Hello MIDOU,  a piece of advice: open a gmail account to have an address xxxxx @gmail.com or fr (I would say eternal)  I'm tired of notifying all my friends that your address has changed either because of the provider or because you want to change your ....  copy the link below and read I just did this here an hour ago it works the only address that no longer works is with freesbee.fr (which is 8 years old) it was cut off by Alice  without notice 15 days ago  https://www.arobase.org/gmail/gmail-recuperer-messages-autres-comptes.htm  we can recover emails from 4 or 5 addresses good luck

jpsarc · Answer

Hello Pepite,  I received this email at my 3 Alice addresses retrieving it on Windows Mail  Subject: account xxx1@aliceadsl.fr  Hello,  Your mailbox had an automatic forwarding or response. These have been removed. Also, your email box has been temporarily disabled. No request is needed to reactivate your mailbox: simply consulting this message indicates that the box is once again usable.  Mailer-Daemon my 3 alice addresses have become active again  unable to access the portal and given that routing is no longer possible  now I’m retrieving messages with Gmail check the previous messages link  I am no longer an Alice ADSL customer but only on RTC so they cannot delete my addresses  try to get Outlook Express running and you may receive this mail "Mailer-Daemon" Keep me informed?

shamballa · Answer

Hello everyone, like you, I haven't been able to receive my emails on any account for over a week now. I had webmail and Incredimail that were working just fine until now. I went on Outlook that I requested this morning. I received a message from Alice talking about a migration to Zimbra, but they don't say that we need to do anything. If I understand correctly, they do everything, but when typing Zimbra, the only thing you get is Alice's site, nothing else, and it doesn't change anything for the emails. I don't know much about this, but I'm fed up; ever since they were taken over by Free, there have only been problems, and it's the same for TV. Meanwhile, those who are with Free have no issues. Should I switch to them? I thought everything would be done automatically, but it's quite complicated. If you have a solution, I'm all ears. Thank you, and have a good day.

Lotherani · Answer

Former subscriber Alice, my mailbox should normally remain active for 4 or 5 years. A little note to wish good luck to those who want to cancel (a real obstacle course, you are asked for recommended letters, they receive them, lose them, ask you to send a photocopy of the first acknowledgment of receipt in a second recommended letter...) anyway, we had a good laugh for nearly 4 months, I won’t mention the insults from customer service and the times they just hung up on us. We ended up blocking the bank withdrawals since that’s the only thing they understand. I'm disgusted with this provider, even more than with Orange who never returned the 90 euros deposit... currently with Neuf-SFR everything is going well (for how long???)

Chriss84 · Answer

I am writing my messages on another forum "Redirect Mail Tiscali".....  Below is the proposal I made on Friday on that other forum: Yes, I think that without outside intervention we can be left waiting for a long time because, today Friday, the service was supposed to be back up and running and it is still not working.  I also called the Directorate-General for Competition, Consumer Affairs and Fraud Prevention: phone number 3939 (answers until 7 PM) who provided me with the contact details of the people to reach out to for intervention in this case. So I have the phone numbers and addresses, I will call them on Monday.  Out of curiosity, I also called 1033, their version of the day is "we need to regenerate your password because it only has 5 characters, we will send it to you later." Yet I changed it to 7 characters as soon as Alice asked me to. The hotline cannot tell me the timeline or the method of transmission for this forthcoming regenerated password!!!  I informed them that I contacted the Directorate-General................and that I am sending them a registered letter of formal notice for the execution of the service that is being deducted from my account monthly.  I encourage you to do the same.  Very very angry...

cecsoc · Answer

Good evening!  Obviously, I am just as annoyed as you are, but you have to keep in mind that this is a service and by definition, it is free. You pay for an ADSL subscription, not for this address or these addresses you have created.  Fortunately, I created another address and everything that is important goes through this other address, in the end, I only lose the spam. That's not too bad.  Imagine if one day, MSN also goes down because of migration... Do you think you would file a complaint against Microsoft for something that is free?  Also, if you use Alice addresses for professional purposes, it's a big risk. Generally, you need to create a domain name and then create an address via that domain name. Firstly, it's more professional on a business card, and secondly, it’s much safer; in case of a problem, you have a contact who will know how to assist you and explain what is happening.  I'm explaining this to you because I work on a hotline for another provider, and I can tell you that when there is a major bug, an outage, or anything important, the advisors are usually the last to be informed. And no matter how much you ask us/them, restoration will only happen when those gentlemen upstairs have decided it.  Good evening (hoping that next week will be the week of restoration)  Cédric.

chriss 84 · Answer

You are right, we need to react. Usually, I intervene on another forum "Redirecting Alice mail to Gmail" where many dissatisfied people, including myself, express their concerns. Below is the message posted last Friday.   Yes, I think that without outside intervention, we could be strung along for a long time because today, Friday, the service was supposed to be back up and running, and it still isn't.  So, I called the General Directorate for Competition, Consumer Affairs and Fraud Prevention: phone number 3939 (available until 7 PM), which gave me the contact details of the people to reach out to for intervention in this matter. So I have the phone numbers and addresses; I will call them on Monday.  Out of curiosity, I also called 1033, and the current version is "we need to regenerate your password because it only has 5 characters; we will send it to you later." However, I set it to 7 characters as soon as Alice asked me to. The hotline cannot tell me the timeframe or the method of transmission for this upcoming regenerated password!!!  I informed them that I contacted the General Directorate................ and that I am sending them a registered letter of formal notice for the execution of the service that is being charged to me monthly.  I invite you to do the same.  Very, very angry...

chriss 84 · Answer

You are right, we need to react. Below is my message posted yesterday here. Usually, I intervene on another forum "Redirecting Alice's email to Gmail" where a lot of dissatisfied people, including myself, express their concerns.  Yes, I think that without outside intervention, we can be kept waiting for a long time because, today being Friday, the service was supposed to be operational again, and it still isn't.  So, I called the General Directorate for Competition, Consumer Affairs and Fraud Prevention: phone number 3939 (available until 7 PM), which gave me the contact details of the people to reach out to for intervention on this issue. So I have the phone numbers and addresses, and I will call them on Monday.  Out of curiosity, I also called 1033, and the update is "we need to regenerate your password because it only has 5 characters; we will send it to you later." Yet, I switched to 7 characters as soon as Alice asked me to. The hotline couldn't provide me with either the timeline or the method of transmission for this upcoming regenerated password!!!  I informed them that I contacted the General Directorate................ and that I am sending them a registered letter of formal notice demanding the execution of the service that is being charged to me monthly.  I encourage you to do the same.  Very very angry...

sboiv · Answer

To read emails, type "alice ail" into Google and then enter your email address in the window and then your password; that's the only solution (no more using Outlook or Outlook Express). The reason is a migration of the messaging system, likely due to the acquisition by Free.

goldwinger1500 · Answer

Hello, I also have exactly the same problem.....username and password not recognized on the Alice portal and on Outlook Express. In fact, I was a very old Infonie subscriber then Tiscali, and I cancelled my contract at the time when Alice merged with Tiscali but I could still send and receive my messages since former subscribers could keep this privilege. But from what I have been able to gather ??, they have done a clean-up of the old subscribers, so no more subscription = no more free email address !!! So the settings were deleted from Alice's servers.  Thank you for confirming, but it seems to me that this is the case.

fuckalice · Answer

Same here, I see I'm not alone... No access to my inbox for a month, I just got the 1033, here’s the response “Wait another 48 hours, if it still doesn’t work, create a new address”!!! They’re really taking us for fools!!! I’m going to cancel too and send a complaint letter...

chriss 84 · Answer

1033 tonight, your password is 5 characters long, please wait while we regenerate your password and (this is new) we will send it to you by phone or by mail. Just wait and you will find your inbox again.  The only residual problem (!) but it seems that I am the only one surprised by this, it's been almost a month since I lost access to my email account and I've had to go in person to address this issue (management of the association and sports club)!!! That's quite a few kilometers and wasted time!!!

Busyspider · Answer

Hello everyone,  In some cases, it is possible to regenerate your password Here is information on C-Alice - FAQ email platform migration.   .

goldwinger1500 · Answer

Thank you Marc from BUSYSPIDER, the link provided: http://console.aliceadsl.fr/mdp_change.pl works very well! I can finally return to my mailbox.  THANK YOU VERY MUCH

Busyspider · Answer

I don't know, you need to ask the specialist about C-Alice on this special email migration topic  .

Estelle · Answer

I still can't access my inbox. Since the new setup, I've lost my drafts and I find the new features rather illogical.  Let's take our "mail" patiently.

Anita · Answer

Hello, I found this on a forum if it can help you. Your password was cut off by Alice because it was too long, but you can recover it with this link. Alice could have warned us, pfff http://console.aliceadsl.fr/mdp_change.pl I've switched to Bouygues, I got Idéo and it’s great To all those who remain or are going to Alice, I wish them good luck.

rub1 · Answer

On Outlook, (for home) mail.aliceadsl.fr has switched to pop.aliceadsl.fr this weekend if that can help

loussa · Answer

Same problem for me with Alice. Try the Zimbra Alice platform, where the interface is much more user-friendly. I sent an email to Alice, struggling to find out how to send it, 15 days ago: still no response! I think Alice is being taken over by Free, and their servers are constantly undergoing maintenance, waiting to standardize everything.  I also believe that I'm going to change my provider.......

Busyspider · Answer

Hello  Alice being taken over by Free??? That's been the case since September 2008!!!  Alice is just the brand name now, the ISP is indeed Free S.a.s (for the "Alice" brand)  The migration of the email platform to Free's infrastructures has now been completed.  If it's not working for you, I really don't know why, except for the specific cases mentioned in this FAQ  .

fafa · Answer

I contacted Alice some time ago about the same problem (I can't access my emails), they suggested I download Mozilla Firefox, which I did. Once I entered Mozilla, I type in the window: AliceWebMail and I enter my email address and password, and there, I can finally read my emails. I hope this system won't last too long because I find that Mozilla is not very user-friendly.    Fanny.

murielle · Answer

Still no internet, or almost... The inbox has changed and it's impossible to find messages, PPS, and video. Please revert to the previous version with an easily accessible inbox. I'm fed up with this very ugly messaging system.

manuciao · Answer

With Zimbra, Alice works very well. Give it a try.

Kti · Answer

alice fed up!!! I'm angry we pay full price and no TV channels and have to pay for the phone line!!! yet I'm in the Paris suburbs THIS IS UNACCEPTABLE!!!!!! this morning NO connection possible!!!   I'm fed up too!!!!   I'm seriously thinking about unsubscribing from this seller.........

larame · Answer

I don't know if you're like me: fed up with these buggy technologies!!! It's the fault of the salespeople who are in a hurry to sell unfinished products. I don't think we need to change operators; they are all worse than Alice: installation problems with the box, the deafness of the customer service, hotline fees. I'm staying with Alice because it was good when it was Tiscali. I wish it would stop being bought out! Free is worthless, 9 isn't good either, SFR, ... crap!!! Good luck if you decide to switch; not me, they're not honest and you discover new hidden costs. Do you read all the terms? It's tedious! The installation never works on the first try; thankfully, I know a bit about computers to manage their junk! If you wait for the hotline, good luck! Do like me, stop using your Alice mailbox, create a Yahoo mailbox and transfer your messages as soon as possible, Alice is on Zimbra, a piece of junk from Free that worked randomly from November to February. In short, the advantages of Alice: free hotline, no real competition, price collusion, a 1 cent difference is not competition, when your neighborhood is poorly wired, you never reach the promised speeds!  The downsides: 1 unfortunately, the frequent changes in ownership make it unreliable and decrease quality (taking months to adapt a technology is outrageous), 2 a huge issue: technicians only intervene by phone, you must have either a second non-unbundled line or a mobile, which can be very expensive depending on your mobile plan!

marco · Answer

I had the same problem a week ago. Contacted free support, hard to reach and unable to respond. Then it came back by itself after 24 hours. On March 25th, it's messed up again since last night. Endless delay to get the connection with my libertysurf.fr mailbox. Really annoying.... Marco

nanou50100 · Answer

Coucou, j'ai eu le même problème. Il faut que dans ta barre de recherche, tu mettes "Zimbra Alice ADSL" et que tu entres tes identifiants. Voilà, tu peux me contacter sur anou5@live.fr.

naleen · Answer

Hello, I am also with Alice and since yesterday, I can no longer open my inbox. There must be a problem with the parent company. Let’s hope it gets resolved quickly...

daxouh · Answer

Good evening, being fed up with the problems of Alice's internet messaging, I called 10 33 for those who don't know, and I was told: go to zimbra.aliceadsl.fr and there, as by chance, it works unfortunately no mail. Okay, it's the holidays, but we're constantly being praised: Alice is good, Alice is this, Alice is that. It doesn't work anymore; I've been struggling for 6 months (for my part) to read my messages: wouldn't a letter from Alice solve everything???

kami · Answer

I know a lot of people who have this problem, the only solution is to leave Alice, the problem is they are all the same.

mannie · Answer

I would like to empty the spam folder, the inbox is full.

jordaan · Answer

email address my password etc.....

Unable to access alice mail

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