HP printer not printing cyan color

Hello bafatoi .....

Have you checked the HP website? ► If not ► See this link where solutions are offered that may resolve the issue ..

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Regards

Hello,

I can advise you on cleaning a writing head... but it’s quite technical and messy... So, do you feel capable of embarking on this type of operation...?? Otherwise, it's not worth it.

I don't know if I'll be able to, despite my age (79) I'm quite comfortable with computers, but what should I use to clean? Thank you

Thank you all for your responses, I will try.

Thanks and have a good evening

Yes, I fully understand the delicacy of my question... sorry, I don't want to offend... I had understood the situation well.

The staining involves the staining of hands, but also of the table or desk, and even the floor, with ink that takes a long time to come off...

This also means that you need to put down a protective plastic on the floor, work clothing (a coverall, for example) up to the ears, and gloves.

For me, the product is window cleaner for windows or car windshields (not the soft version).

Obviously, if the cartridge is empty, that won't change anything...

 Manually clean the print head:

 Although there are a number of slightly different approaches to cleaning your print heads, we suggest trying the following methods in the order given. You can buy cartridge cleaning solutions and other cleaning solutions, but it is possible to mix your own cleaner using distilled water (if you have it) and a window cleaning solution (50/50 mix).  See only distilled water... also "denatured alcohol."

Turn off the printer, fold a paper towel or absorbent paper to create a strip about 25 mm wide, the length is not a problem, but it should be less than 400 mm long to fit in the printer (long and thin). Open the cover of your Epson printer to see the ink carriage. You will notice that it is parked on the right side; most Epson printers use a mechanical lock to keep the carriage in this position.

Turn on the printer and when the lock is released, the carriage moves to the left; when it is clear of the "Park" station, unplug the power cord. The carriage will stop and can be moved freely by hand (the lock has been disabled).

Slowly move the print head assembly from right to left over the paper towel/fabric. By slowly introducing the fabric under the print head, "THE FABRIC MUST NOT BE FORCED UNDER," if the fabric is too thick, reduce the thickness until it slides under the head assembly. The fabric should rest in the lower track of the printer between the feed rollers. Then, the fabric should extend out on each side of the carriage.

With the heads resting on the fabric, apply drops of cleaning solution to the fabric to the left and right of the carriage; the fabric will immediately absorb the fluid and expand the fabric so that it touches the underside of the print head. Allow the print head to rest on the damp fabric for at least 15 minutes. This will soften any dry ink and it will start to draw liquid ink through the head and the fabric.

After about 15 minutes, slide the head assembly back to its parking position while keeping the damp fabric in place. The fabric will become "black" as it has drawn ink from all the cartridges onto the fabric; it has also removed air bubbles and any dry ink that may have been present. Repeat the above procedure until you can see proof of the three primary colors and black (CMYK). You may need to use several strips of fabric.

Make sure that "all" of the fabric has been removed and that the carriage can move freely before plugging in the power cord and turning the printer back on.

After removing the excess dry ink from the print head, the blocked and clogged nozzles should be clear and a standard "head cleaning" cycle can now be performed. However, it may take two or three cleanings before the ink flows properly (since the fabrics have drawn ink from the nozzles). You may need to replace the ink cartridges to ensure that the ink flows correctly.