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HP Series 2800 Printer Not Printing

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golfeur68 Posted messages 122 Registration date   Status Member Last intervention   -  
kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   -

Hello,

The computer is an AMD Ryzen 3 3200G, 8GB RAM

Windows 10 Home

I have installed an HP Deskjet 2821e printer.

The printer is detected, recognized, and the wireless connection is established.

If I want to print a .doc document, nothing happens. The photocopy and scanner functions work very well, though...

As shown in the second image, all print jobs are locked and I don't know how to unlock them.

If anyone knows where the issue might come from and can help me resolve it, it would be very kind.

16 answers

  1.
    brucine Posted messages 24882 Registration date   Status Member Last intervention   4 175
     

    Hello,

    The second image does not show a locking mechanism but allows for selecting a default printing mode.

    The software is apparently installed, so we assume that the drivers are as well, likewise for the Wifi connection, otherwise we wouldn’t be able to scan.

    Idiotic question, but you never know: is the printer set as default in Devices and Printers, is there anything in the print spooler?

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  2. golfeur68
     

    Hello Brucine,

    Thank you for your reply.

    Everything has been installed and reinstalled... multiple times, but the problem remains the same.

    The printer is set as "default," the spooler has been reset but it doesn't change anything.

    I don't know what to do anymore, I'm losing hope...

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    1. brucine Posted messages 24882 Registration date   Status Member Last intervention   4 175
       

      Not a firewall that would viciously block the Wi-Fi connection?

      The printer needs to be Wi-Fi paired via its WPS button or whatever, or its Wi-Fi network set up manually with a password, but I assume that's done?

      Have you tested with a USB cable to rule out that kind of hypothesis?

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  3. golfeur68
     

    During the setup, I was asked for the network password.

    The problem is that the printer doesn't have a USB port; it only works via WIFI.

    Could you tell me how to check "the printer must be paired using the WPS command"? Sorry, I'm a bit clueless when it comes to computers, lol...

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  4. golfeur68
     

    Thank you, Brucine,

    apparently everything is installed correctly, fixed WIFI button,

    could the issue be with the Windows firewall? But I have no idea how to check or correct it, (just a reminder: I'm not very good at this...)

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    1. Didi64_549 Posted messages 2835 Registration date   Status Member Last intervention  
       

      Hello,

      Did you also check that the printer is set as: Default in <> in the control panel?

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  6. kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     

    Hello,

    Press Windows + R
    Type --> services.msc and OK.

    Double-click on the Print Spooler
    Check that the service status is Started (Running) and it's set to Automatic in Startup type
    Apply and OK.


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  7. kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     

    If everything is correct regarding the print spooler and the problem persists:

    Download and install --> Revo Uninstaller
    Run it as an administrator
    Uninstall all products of the HP printer
    Follow the tutorial carefully to uninstall everything properly including residual folders and keys.
    For the residual scan, check --> advanced mode
    Restart the PC.

    Download this driver --> DeskJet 2821e
    Turn on the printer
    Run the driver setup
    Follow the instructions

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  8. golfeur68
     

    Hello kaneagle,

    I uninstalled and then reinstalled the printer.

    I think I followed the instructions as you told me.

    I plugged the printer in via USB, just in case the WIFI is causing problems.

    I turned the computer and the printer off and on again.

    I still see the display below when I try to print.

    Why is everything displayed as "LOCKED"?

    I really don't know what to do anymore...

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  9. kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     

    What does it look like for the print spooler service?

    The service status is well started (running) and is set to automatic in the startup type?

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  10. golfeur68
     

    The print spooler service is "running" and its status is "automatic" but still no document printing.

    I don't know what to do anymore...

    In the allowed applications of the firewall, there are 2 lines for HP EasyStart and both are checked in private and public, is that normal?

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  11. kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     

    Last proposal:

    Uninstall all products from the HP printer again.

    Then download and install the basic driver --> DeskJet 2821e

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  12. golfeur68
     

    Hello Kaneagle,

    I uninstalled all HP products and reinstalled using the link you provided.

    Nothing works, the print spooler is running and its status is automatic... but nothing happens, still no printing.

    I'm getting desperate, I'm going to go back to the good old Gutenberg ink roll like in 1450...

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  13. kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     

    Run an sfc:
    Windows Key + X
    Select --> Windows PowerShell (admin)
    Type --> sfc /scannow and press enter

    A system file check will be performed.

    ---------------------------------------------------------------------------------------------------------

    If none of that works, perform a Windows repair.
    Check this out --> Repair Windows 10 without data loss

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  14. golfeur68
     

    Hello kaneagle,

    The Windows 11 update, 24h2 is pending.

    Could this affect the installation of the HP printer?

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  15. kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     

    Update it and see what it gives.

    Also check under Advanced options
    Additional options
    Optional updates.

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  16. golfeur68 Posted messages 122 Registration date   Status Member Last intervention   4
     

    Sorry for only responding now, the printing problem is resolved

    I just had to upgrade to Windows 11 Home and reinstall the printer for it to work without issues.

    It was quite simple but I hadn't thought of it initially, my apologies for not informing you sooner.

    Have a good evening

    kaneagle

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  17. kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     

    Content for you.
    Have a nice day.

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