View original (French)

My Y13 won't charge anymore.

Fulox -  

Hello,

my Unowhy Y13 laptop, which I received almost a month ago, is no longer charging. This is the second time it's happened, but the first time it started charging again after 10 minutes. This time, nothing makes it charge. I have tried different chargers and outlets (the problem is not with the charger, as it works when plugged into my phone). I contacted customer service, but they closed just as I was about to receive my tracking ticket. I'm asking for your help so that I don't have to send it to customer service and potentially lose all my data.

Sincerely

1 answer

  1.  Panth33ra Ambassador

    Hello,

     my Unowhy Y13 PC received almost a month ago is not charging anymore, this is the second time but the first time it started charging again after 10 minutes, this time nothing can make it charge, I've tried different chargers and outlets (the problem is not with the charger, it works when plugged into my phone).

    Have you checked the charger but have you checked the battery as well? ... Is it a purchased PC?

    0
    1. Fulox

      I didn't buy it, it was provided by the Île-de-France region. I don't know if the battery works, but last night it was working perfectly. However, yesterday evening when I tried to charge it, nothing happened, so I decided to wait until this morning, and this morning the battery was dead. I'm not going to take it apart to check since it doesn't belong to me.

      0
    2. Panth33ra Ambassador
      @Fulox

      It’s better for you to contact the Regional Council of Ile-de-France directly.

      1
    3. Fulox
      @Panth33ra

      I already contacted customer service, but when I was supposed to receive my tracking ticket, customer service closed. Thank you anyway.

      0
    4. Panth33ra Ambassador
      @Fulox

      Hello,

       I already contacted customer service but when I was about to receive my tracking ticket, customer service closed.

      What do you mean?... Generally, customer service is always available. Please specify which customer service?

      0
    5. Fulox
      @Panth33ra

      Unowhy's customer service:

      The chat (instant messaging) is the only tool available for students to contact UNOWHY. If you use other tools, you will be asked to contact the chat for a response.

      It is accessible from Monday to Friday from 9am-12pm and 1:30pm-6pm.

      It is visible at the bottom right of several pages on the site assistanceidf.zendesk.com during opening hours. Outside of these hours, it is not visible.

      0