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HP OfficeJet 5740 Scanning Issues

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lefevredestquentin Posted messages 4 Status Member -  
Aronedarmon Posted messages 3 Registration date   Status Member Last intervention   -

Hello,

I can no longer scan with my HP Office 5740 printer. When I open the printer, the interface has changed for no apparent reason.

Before, there was a scanning dialog box, and now a table appears with: print, scan, fax.

When I click on "scan a document or photo. Open the scanning dialog box," nothing happens. No matter how much I insist, nothing.

I used the HP Scan and Print Doctor tool without success. The scanning test works fine.

I haven't found a solution to get the scanning dialog box to appear again.

I uninstalled and reinstalled the software without success. I turned off the printer and removed the USB cord as well, with no success.

Thank you for your help.

Guitarix 77


8 answers

  1.
    jmarion3 Posted messages 49487 Registration date   Status Contributor Last intervention   5 508
     

    Hello and thank you for the feedback......

    Personally, I would completely and cleanly uninstall this printer using Revo Uninstaller ► Available here (If you are not familiar with this tool, take the time to read its usage instructions on the link...)

    Once the printer is uninstalled, I advise you to check the Windows 10 control panel to see if you spot any traces of this printer, and if so ► Uninstall the driver ...

    Restart the PC ...then do a new installation via the HP website ► Here (From the Driver-Software link ....and not from HP Smart ...)

    It is recommended to keep the printer powered on, unplug the USB cable from the PC side, and only plug it back in when prompted by the system during installation

    Talk to you later for the results obtained

    Cheers

    1
  2. jmarion3 Posted messages 49487 Registration date   Status Contributor Last intervention   5 508
     

    Hello ...

    Can you indicate the Windows version installed on your PC?

    See you later

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  3. lefevredestquentin Posted messages 4 Status Member
     

    Thank you for your response jmarion3

    I have Windows 10. I recently reset my PC using the HP procedure. I don't remember if I've done any scans since then.

    Thanks anyway for your help.

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  4. lefevredestquentin Posted messages 4 Status Member
     

    It is the Windows S10 family version 22H2

    Sincerely

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  6. lefevredestquentin Posted messages 4 Status Member
     

    Thank you so much Jmarion3 for your clear, precise, and detailed explanations. The problem is completely resolved and everything has returned to how it was before.

    Best regards

    I wish you an excellent day and again, thank you for voluntarily helping distressed internet users.

    Guitarix77

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    1. jmarion3 Posted messages 49487 Registration date   Status Contributor Last intervention   5 508
       

      Thank you for the feedback, and I'm glad for you if everything is alright...

      One thing that surprises me is that Windows 10S allows downloads other than going through the Microsoft Store???

      I'll mark the topic as resolved

      Have a good day as well

      See you later maybe

      Cheers

      0
  7. aminou6 Posted messages 278 Status Member 8
     

    Hello,

    I wanted to know if you have the same problem. I have an HP OfficeJet 5200 printer, and when I scan a document, the content is slightly tilted to the right, meaning the lines are not parallel. I noticed this when I wanted to crop a document; here’s an example:

    You can see that the text is not straight.

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  8. Guitarix77
     

    Hello

    No, I don't have that problem at all.

    You can try using HP PRINT SCAN DOCTOR. That's what I do in case of an issue and generally speaking, the problem gets resolved.

    Best regards

    Guitarix77

    0
  9. Aronedarmon Posted messages 3 Registration date   Status Member Last intervention  
     

    Hello

    No, I don't have that problem at all.

    But maybe you'll find the answer in this guide: How to scan a document with a printer? Step by Step

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