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Printer that won't finish installing

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catlorin Posted messages 65 Registration date   Status Member Last intervention   -  
jmarion3 Posted messages 49489 Registration date   Status Contributor Last intervention   -

Hello,

I just bought a Canon MG2555S printer and I can't finalize the installation? I'm on Windows 10, and once everything is installed, it says "the printer has been detected, please wait for the installation to finish" and nothing happens...

I had already installed it without any issues, but I wanted to set it up on a network and since I couldn't do that, I uninstalled everything and reinstalled it. Don't ask me why I did that, I don't know lol

So ?? What should I do?

At one point it told me that I didn't have all the necessary drivers, so it wouldn't install. I installed the software and drivers using the internet, and now I've reached the end but... the installation doesn't complete.


19 answers

  1.
    jmarion3 Posted messages 49489 Registration date   Status Contributor Last intervention   5 508
     

    Hello....

    Personally, I would do a clean uninstallation of this printer using Revo Uninstaller ► Here (if you're not familiar with this tool, take the time to read its user guide at the link)

    Check in the control panel for traces of this printer...if there are any, uninstall the device!

    Once everything is removed ► Restart the PC

    Reinstall via the Canon website ► Here (if connected via USB, it should be unplugged, and reconnect it when prompted by the system during installation)

    TTYL for the results obtained

    Cheers

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    1. catlorin Posted messages 65 Registration date   Status Member Last intervention  
       

      Thank you, I will try by reading carefully lol

      Thank you very much, I'll get back to you to let you know how it goes ;)

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  2. catlorin Posted messages 65 Registration date   Status Member Last intervention  
     

    Hello,

    So I uninstalled everything, even the hidden files, and I reinstalled the drivers and software, but the problem remains the same :( Could it be that I deleted drivers I shouldn't have???

    Have a good day and good luck

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    1. jmarion3 Posted messages 49489 Registration date   Status Contributor Last intervention   5 508
       

      Hello ...

      Thanks for the feedback!

      Weird thing you got .....

      What message do you get exactly during the installation or its completion?


      If you followed the uninstallation procedure exactly, you shouldn't have any issues..... unless the problem lies elsewhere ... for example Windows 10, as we don’t know exactly what was done before encountering this problem ...

      • Question ► Do you have the option to do a system restore to a date when this printer was working correctly?

      See you!

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  3. catlorin Posted messages 65 Registration date   Status Member Last intervention  
     

    So thank you for caring about my situation

    when finalizing, once I reconnect the printer, it says "the printer has been detected, please wait for the installation to finish" as for restoring the computer to an earlier date, it seems impossible to me since it was the same day, just a few hours apart

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    1. jmarion3 Posted messages 49489 Registration date   Status Contributor Last intervention   5 508
       

      Can you communicate the date when you tried to network this printer, which might have caused the mess .....

      If this date is not very old and restore points are available at a date prior to your actions, you might have a chance to fix the issue......


      I suggest you do as written below


      Press the Windows + R keys on your keyboard simultaneously ► In the window that opens ► Type rstrui.exe ► the System Restore Wizard opens ► Click Next ► A new window opens ► Show more restore points ► Check for available dates prior to your issues...and if you find a date that suits you ► Next and you restore the system to that date, which will revert to the previous system configuration ...

      Cheers

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  4. catlorin Posted messages 65 Registration date   Status Member Last intervention  
     

    I wanted to network it with my husband’s computer, I installed the software on my husband’s computer and everything went well but I can't get it networked? Then they mention a router??? I don’t even know what that is so I tried to connect the computer to my LiveBox thinking it had Wi-Fi and since that didn't work I uninstalled and reinstalled.

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  6. catlorin Posted messages 65 Registration date   Status Member Last intervention  
     

    ok thanks, I'll try to do that right away

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    1. jmarion3 Posted messages 49489 Registration date   Status Contributor Last intervention   5 508
       

      OK ...I have to go out this morning and I'll be back around noon

      Do you have a USB cable? If so, it would be interesting to install this printer via USB to see if the installation goes more smoothly

      See you later

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  7. JPLor Posted messages 1 Status Member
     

    Here I am on my husband's computer because my computer has been in recovery mode for a while ??? I don't know what to do anymore, I will get back to you in the afternoon and thank you for everything

    The installation is done each time with a USB cable

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    1. jmarion3 Posted messages 49489 Registration date   Status Contributor Last intervention   5 508
       

      Have you found a restore point prior to your problem?

      Restoration can sometimes take a while, but it doesn't last forever like it seems to be the case right now.

      Does this printer work on the second PC?

      See you!

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  8. catlorin Posted messages 65 Registration date   Status Member Last intervention  
     

    So the restoration is finally complete but there's no sign of my printer. I restored to the day I installed my printer, but afterward, I thought I might have done better to restore to the 14th rather than the 15th of March (the 15th is when I installed my printer). I just tested it with the cable on my husband's computer and everything works.

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    1. jmarion3 Posted messages 49489 Registration date   Status Contributor Last intervention   5 508
       

      I didn't understand everything ...

      You did a system restore to a date when the printer was working, and you write that you can't find any trace of the printer ... which seems to mean that your restore point is earlier than the installation of that printer, so ...


      If that is indeed the case and to be confirmed ► You would need to reinstall this printer via the Canon website as mentioned above in USB mode

      Thank you for confirming

      Bye+

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      1. catlorin Posted messages 65 Registration date   Status Member Last intervention   > jmarion3 Posted messages 49489 Registration date   Status Contributor Last intervention  
         

        Here, I have done a system restore and my printer is there, but I don't have it on the desktop and I don't have the tools either. Do I need to reinstall the software to recover all of that?

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  9. catlorin Posted messages 65 Registration date   Status Member Last intervention  
     

    I'm so scared of making mistakes again that I don't dare do anything anymore lol I tested the scanner which is recognized in the start menu and it works, but when I go to the printer I have to go into the settings and all I get is the blank page, that's to say the utility

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  10. jmarion3 Posted messages 49489 Registration date   Status Contributor Last intervention   5 508
     

    If I understood correctly, the printer is now properly installed... except that you no longer have its shortcuts on the desktop, and if that's the case, just open the Windows 10 control panel ► Devices & Printers ► Right-click on your printer's icon ► Create a shortcut (you should get a small error message that you can ignore) and the shortcut will be created on the desktop

    See you later for confirmation

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  11. catlorin Posted messages 65 Registration date   Status Member Last intervention  
     

    So it doesn't work?? Indeed, I have the shortcut but I can't print and I don't have any tools like I had at the beginning.

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  12. catlorin Posted messages 65 Registration date   Status Member Last intervention  
     
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  13. catlorin Posted messages 65 Registration date   Status Member Last intervention  
     

    So I just reinstalled the software to install Quick Menu and it tells me that the driver supporting Quick Menu is not installed, and of course, there is still the same message "please wait for the installation to finish"

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    1. jmarion3 Posted messages 49489 Registration date   Status Contributor Last intervention   5 508
       

      Personally, I don't have a Canon so I don't know this printer...

      • I just read on the Canon website that Quick Menu is an extension that can be installed independently and, unless I'm mistaken, is not included in the driver installation package.
      • You need to download and install Quick Menu V.2.8.5 from the Canon website ► Here

      I just simulated its installation and there was no problem, except that I don't have the printer installed.


      I suggest you explore the Canon website ► Software... where you will find additional extensions to install.

      For example ► My Image Garden - Easy-WebPrint EX - My Printer.

      What surprises me is that on your second PC everything is fine ... but it must have been installed correctly ► To be confirmed.

      Question ► Was the printer delivered with its installation CD, which is not always the case nowadays, and that's why I suggested you go to the Canon website where all the drivers and software are up to date? ► If yes, I think it contains everything needed for the proper functioning of the printer.

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  14. catlorin Posted messages 65 Registration date   Status Member Last intervention  
     

    Yes, of course, and I installed it from the software at least 5 times, then several times online as well, and I just tried Quick Menu, but the problem is not resolved :( I will check on the Canon website.

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    1. jmarion3 Posted messages 49489 Registration date   Status Contributor Last intervention   5 508
       

      You didn't answer a question ► Do you have the installation CD for this printer?

      How was this same printer installed on the second PC ....since it works perfectly on this one?

      Best regards,

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  15. catlorin Posted messages 65 Registration date   Status Member Last intervention  
     

    Oops, when I talk about software, I'm referring to the CD, excuse me. However, for my husband's, I installed it online, but at first, it worked very well on my PC.

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    1. jmarion3 Posted messages 49489 Registration date   Status Contributor Last intervention   5 508
       

      I don't really know what to suggest anymore except to do a clean uninstallation with Revo like before, restart the PC, and try an installation not from Canon but from the CD that came with the printer, which, unless I'm mistaken, should contain everything that's possible to install for this type of printer on your PC.

      Since when do you have this printer?

      See you!

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      1. catlorin Posted messages 65 Registration date   Status Member Last intervention   > jmarion3 Posted messages 49489 Registration date   Status Contributor Last intervention  
         

        since Tuesday the 14th

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      2. jmarion3 Posted messages 49489 Registration date   Status Contributor Last intervention   5 508 > catlorin Posted messages 65 Registration date   Status Member Last intervention  
         

        Hello .....

        Indeed, it's very recent!

        The issue is that this printer installed correctly on the second PC but not on this one after I uninstalled it ..... why?

        I don't think we can blame the printer since it works on the second PC.

        If you followed the uninstallation correctly, I really can't see why you can't reinstall it ..... unless Windows 10 is causing a problem?

        Have you or are you going to try to do what I suggested just above?

        See you!

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  16. catlorin Posted messages 65 Registration date   Status Member Last intervention  
     

    PHEW!!!! A big thank you for your patience. While thinking about it, I realized that I had a switch behind my computer, so I turned everything off, then shut down the computer along with the switch and changed the location of all my USB ports to see if the problem could be resolved. I restarted everything, put in the CD and... GREAT!!! everything is working now.

    THANK YOU a thousand times for your patience.

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  17. ptiboy Posted messages 4635 Registration date   Status Member Last intervention   77
     

    jmarion3

    Can you explain to me why the catlorin maneuver solved his problem, you are a sorcerer, and you performed an incantation :)

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  18. ptiboy Posted messages 4635 Registration date   Status Member Last intervention   77
     

    jmarion3 what happened in this great mystery?

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  19. catlorin Posted messages 65 Registration date   Status Member Last intervention  
     

    I don't know, I think that turning off the computer with the switch at the back must have solved everything.

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    1. jmarion3 Posted messages 49489 Registration date   Status Contributor Last intervention   5 508
       

      Hello ......

      Thank you for the feedback and I'm glad for you if everything is finally okay....

      If you want my opinion, the issue with the buttons and others is pure coincidence because, unless I'm mistaken, the reinstallation via the CD provided with the printer was, I think, the solution to your problem....

      Wishing you all the best and maybe see you later

      Cheers

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  20. catlorin Posted messages 65 Registration date   Status Member Last intervention  
     

    I had done it at least 5 times with the CD

    plus I think I won't be long before another topic to share the printer with my husband lol

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    1. jmarion3 Posted messages 49489 Registration date   Status Contributor Last intervention   5 508
       

      Hello catlorin ...

      It had to be done 6 times ....► The proof!

      I’m joking, but I think the 5 times may not have been done correctly if the printer was poorly uninstalled..

      Have a nice Sunday

      Best regards

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