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Error 0x800f0831

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savlulu13 Posted messages 188 Registration date   Status Member Last intervention   -  
savlulu13 Posted messages 188 Registration date   Status Member Last intervention   -

Hello,

For a few days now I’ve been unable to install the latest Windows update KB5022282.

"Problems occurred while installing updates, but we will retry later. If the problem persists and you want to search the Internet for information or contact support for assistance, this may help you: (0x800f0831)"

I’ve tried everything, manually, Windows Update troubleshooter, and nothing.

Moreover, it feels very slow on my PC, though it isn’t exactly new.

I’m considering doing a reset because of the slowness, but first I’d like to see if there isn’t another solution for both that and the update. Because resetting takes so long.

My PC is an Asus but I don’t remember how to find its model/reference

Intel(R) Core(TM) i3-4130T CPU @ 2.90GHz   2.90 GHz

Thanks in advance


7 answers

  1.
    bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   20 268
     

    Hello.

    Test your hard drive with CrystalDiskInfo use the following color codes to interpret the results:

    If the disk is OK perform a Windows 10 repair without data loss (everything is kept), despite what appears on the screens this is a repair, not a Windows installation.

    Download this Microsoft tool open the tool and proceed as indicated below:

    Be sure to keep the checkbox checked as shown in the photo.

    bazfile
    Moderator/Security Contributor.
    a hello, an answer, a thank you are always appreciated.

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  2. savlulu13 Posted messages 188 Registration date   Status Member Last intervention   1
     

    Good evening, it seems there is a problem.

    https://www.zupimages.net/viewer.php?id=23%2F03%2Fj71l.jpg

    Should I still perform the Windows 10 repair?

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    1. bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   20 268
       

      Should I still do the Windows 10 repair

      No, as stated you should not do it if the hard drive is not OK; since it is failing, replace your hard drive and reinstall Windows.

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  3. savlulu13 Posted messages 188 Registration date   Status Member Last intervention   1
     

    Am I going to lose my Windows license? I’m going to have to get it repaired because I don’t know how to change a hard drive.

    Thanks for the help

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  4. bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   20 268
     
    Replacing a hard drive is simpler than that: a few screws to unscrew and that's it, done in a few minutes. As for the license, you don't lose it; Windows will reactivate automatically, and if that isn't the case, see this page: this page. Regarding Windows installation, it's very simple—see this page; no need to go to a repair shop.
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  6. savlulu13 Posted messages 188 Registration date   Status Member Last intervention   1
     

    I’m not ready to do it, far too afraid of making a mistake, and above all I wouldn’t know which one to choose

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    1. bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   20 268
       

      Do you have a laptop or a desktop computer?

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      1. savlulu13 Posted messages 188 Registration date   Status Member Last intervention   1 > bazfile Posted messages 58492 Registration date   Status Moderator Last intervention  
         

        Desktop PC and my hard drive +950 GB

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      2. bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   20 268 > savlulu13 Posted messages 188 Registration date   Status Member Last intervention  
         

        Ultra simple, il suffit de retirer le panneau, généralement sur le côté droit de la tour, d’en retirer le disque dur et d’installer un nouveau disque dur, par exemple https://www.amazon.fr/Seagate-St1000dmz10-Barracuda-Disque-Interne-Argent/dp/B07D99KFPK

        ou

        Tu peux aussi installer un SSD beaucoup plus rapide qu’un disque dur classique, par exemple https://www.amazon.fr/Crucial-CT1000MX500SSD1-Interne-MX500-Pouces/dp/B078211KBB

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  7. savlulu13 Posted messages 188 Registration date   Status Member Last intervention   1
     

    Does the SSD suit me, is it suitable for configuring my PC?

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    1. bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   20 268
       

      Yes, there are plenty of tutorials on the net and videos on YouTube that explain how to do it https://www.google.com/search?q=changer+disque+dur+tour+pc

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      1. savlulu13 Posted messages 188 Registration date   Status Member Last intervention   1 > bazfile Posted messages 58492 Registration date   Status Moderator Last intervention  
         

        Hello,

        I received the hard drive, but it is very very small.

        I won’t be able to mount it in my tower, it doesn’t reach the mounting holes.

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      2. savlulu13 Posted messages 188 Registration date   Status Member Last intervention   1 > bazfile Posted messages 58492 Registration date   Status Moderator Last intervention  
         

        How do I do it? I don’t know whether I should still keep it and patch it up with double-sided tape to position it, or return it and get a larger one, the same size as the one I need to replace.

        Help :(

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  8. savlulu13 Posted messages 188 Registration date   Status Member Last intervention   1
     

    Thanks, I’ll order it as soon as possible and will come back if I have a problem :)

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