Multiple errors, DLL error
Solved
Immochon
Posted messages
50
Status
Member
-
Immochon Posted messages 50 Status Member -
Immochon Posted messages 50 Status Member -
Hello,
For the first time in over 15 years of using computers, I find myself unable to solve a problem. I have faced a succession of issues that have confused me, and I've likely made the situation worse with my attempts.
I ask for help here without really knowing if I am in the right forum, and I apologize in advance if it is a mistake.
Most of the things I will explain here may not be or no longer be a problem, but I prefer to omit nothing...
Let’s try to explain everything clearly.
About two weeks ago, I was still on Windows 7 (I had postponed the deadline as much as possible; I really didn't want to change it (off-topic)). I started experiencing BSODs (blue screen) once a day, and of different types. My computer also began to run a memory check at each startup (without finding any problems).
Not knowing whether the issue was software, hardware, or something else, I acquired a version of Windows 10 Home (with a key) and installed it through the Microsoft website.
After a while, I realized that the problem, although reduced, was still there.
Then I had the impression that my sound device also had an issue (temporary cut-outs and audible static on a video file or in the browser). I probably messed things up trying to update the driver because I now find myself with three drivers in the Sound section of my Device Manager instead of one (and the problem is still there).
I gave my PC to a computer repair shop for servicing, and they indicated that my hard drive (SATA) was dead or nearly so, and I had it replaced with an SSD (so now I only have that hard drive). The shop installed it (installing Windows 10 on it) and returned it to me on Friday (28/05).
Now, when I turn on my PC, I have several major problems:
1. I cannot access an internet page using a browser (Firefox/Chrome or Edge). I am properly connected via Ethernet cable; my PC confirms the connection and finds no issue. I have another computer connected to the same router that works perfectly.
2. When launching any application that requires a connection, the PC cannot find the server, and I get the following message:
"the file fwpuclnt.dll is not designed to run on Windows or it contains an error (..)
error 0xc000012f."
3. The sound issue is still present.
(4. The antivirus seems unable to restore the normal settings.)
I have tried multiple things following advice from posts on this forum or others, but nothing works. I cannot replace the file in question due to "permissions."
I wanted to attempt a system restore, but my PC no longer has restore points (probably due to the hard drive change).
I was even ready to completely reinstall Windows 10 with the help of an external hard drive, but after preparing my hard drive for use, my PC refuses to install it on my new drive, probably because it's an SSD.
To push my attempts further, I must, at best, blindly trust indications and touch on sensitive parts of my files, and at this point, I don't know what to believe anymore.
Of course, I intend, if I do not find a solution by then, to send my tower back for servicing (total abandonment of my so-called IT skills...).
Well, thank you for taking the time to read this, and thank you in advance for your help.
For the first time in over 15 years of using computers, I find myself unable to solve a problem. I have faced a succession of issues that have confused me, and I've likely made the situation worse with my attempts.
I ask for help here without really knowing if I am in the right forum, and I apologize in advance if it is a mistake.
Most of the things I will explain here may not be or no longer be a problem, but I prefer to omit nothing...
Let’s try to explain everything clearly.
About two weeks ago, I was still on Windows 7 (I had postponed the deadline as much as possible; I really didn't want to change it (off-topic)). I started experiencing BSODs (blue screen) once a day, and of different types. My computer also began to run a memory check at each startup (without finding any problems).
Not knowing whether the issue was software, hardware, or something else, I acquired a version of Windows 10 Home (with a key) and installed it through the Microsoft website.
After a while, I realized that the problem, although reduced, was still there.
Then I had the impression that my sound device also had an issue (temporary cut-outs and audible static on a video file or in the browser). I probably messed things up trying to update the driver because I now find myself with three drivers in the Sound section of my Device Manager instead of one (and the problem is still there).
I gave my PC to a computer repair shop for servicing, and they indicated that my hard drive (SATA) was dead or nearly so, and I had it replaced with an SSD (so now I only have that hard drive). The shop installed it (installing Windows 10 on it) and returned it to me on Friday (28/05).
Now, when I turn on my PC, I have several major problems:
1. I cannot access an internet page using a browser (Firefox/Chrome or Edge). I am properly connected via Ethernet cable; my PC confirms the connection and finds no issue. I have another computer connected to the same router that works perfectly.
2. When launching any application that requires a connection, the PC cannot find the server, and I get the following message:
"the file fwpuclnt.dll is not designed to run on Windows or it contains an error (..)
error 0xc000012f."
3. The sound issue is still present.
(4. The antivirus seems unable to restore the normal settings.)
I have tried multiple things following advice from posts on this forum or others, but nothing works. I cannot replace the file in question due to "permissions."
I wanted to attempt a system restore, but my PC no longer has restore points (probably due to the hard drive change).
I was even ready to completely reinstall Windows 10 with the help of an external hard drive, but after preparing my hard drive for use, my PC refuses to install it on my new drive, probably because it's an SSD.
To push my attempts further, I must, at best, blindly trust indications and touch on sensitive parts of my files, and at this point, I don't know what to believe anymore.
Of course, I intend, if I do not find a solution by then, to send my tower back for servicing (total abandonment of my so-called IT skills...).
Well, thank you for taking the time to read this, and thank you in advance for your help.
12 answers
Well, as usual, all you have to do is make a request and something happens.
I finally managed to run the "admin command prompt" => sfc /scannow
and everything seems to be working correctly again (hallelujah). However, at the end of the scan, I got the following message:
"could not repair some files.
For online repairs, the details are included in the CBS log file.
For offline repairs, the details are included in the log file provided by the /OFFLOGFILE indicator."
I would prefer to be sure that I have fixed all the issues, but I don’t quite understand what I am supposed to do with that. I found the CBS.log file, but what should I do with it?
I finally managed to run the "admin command prompt" => sfc /scannow
and everything seems to be working correctly again (hallelujah). However, at the end of the scan, I got the following message:
"could not repair some files.
For online repairs, the details are included in the CBS log file.
For offline repairs, the details are included in the log file provided by the /OFFLOGFILE indicator."
I would prefer to be sure that I have fixed all the issues, but I don’t quite understand what I am supposed to do with that. I found the CBS.log file, but what should I do with it?
Hello,
Run this command, then restart with an sfc /scannow:
--
Security Contributor.
Run this command, then restart with an sfc /scannow:
DISM /Online /Cleanup-image /Restorehealth
--
Security Contributor.
Hello (and thank you very much)
I know I might seem a bit impatient/paranoid, but it's been over 30 minutes since the command (DISM /Online /Cleanup-image /Restorehealth) was launched, and I've been stuck at 62.3% for a good 15 minutes. I guess that's normal, but I'm worried about everything now...
Moreover, my PC is particularly slow after the restart earlier. I'm not used to Windows 10, so that might be normal, but I couldn't search for the command prompt in the Start menu because the search refused to show up. I had to use "Windows PowerShell." I assume that works just as well, but I'm still doubtful...
I know I might seem a bit impatient/paranoid, but it's been over 30 minutes since the command (DISM /Online /Cleanup-image /Restorehealth) was launched, and I've been stuck at 62.3% for a good 15 minutes. I guess that's normal, but I'm worried about everything now...
Moreover, my PC is particularly slow after the restart earlier. I'm not used to Windows 10, so that might be normal, but I couldn't search for the command prompt in the Start menu because the search refused to show up. I had to use "Windows PowerShell." I assume that works just as well, but I'm still doubtful...
Not too normal.
Test your hard drives and give the result (color and status) or post a screenshot: https://forums.cnetfrance.fr/tutoriels-logiciels-et-applis/487485-tester-son-disque-dur-ou-ssd-avec-crystaldiskinfo (it shouldn’t interfere with DISM).
If the disk is blue or green and DISM hasn’t moved, turn off the PC; it will finish DISM before shutting down completely.
Then restart it
If the disk is yellow or red, that’s not good; it means the disk is dead.
--
Security contributor.
Test your hard drives and give the result (color and status) or post a screenshot: https://forums.cnetfrance.fr/tutoriels-logiciels-et-applis/487485-tester-son-disque-dur-ou-ssd-avec-crystaldiskinfo (it shouldn’t interfere with DISM).
If the disk is blue or green and DISM hasn’t moved, turn off the PC; it will finish DISM before shutting down completely.
Then restart it
If the disk is yellow or red, that’s not good; it means the disk is dead.
--
Security contributor.
It's done, (the disk was blue)
(I can't post a screenshot with the "Windows key + Shift + S" operation...)
the PC shut down properly and restarted
should I relaunch the operation? Or can I check that it worked well? Or should I redo an Sfc/scannow?
(I can't post a screenshot with the "Windows key + Shift + S" operation...)
the PC shut down properly and restarted
should I relaunch the operation? Or can I check that it worked well? Or should I redo an Sfc/scannow?
I'm responding to you from my phone, I had to leave, I'll be back around 7:30 PM
Try scannow to see if there are still any errors.
Try scannow to see if there are still any errors.
https://gyazo.com/cf457e641b2b2ea51263bcbe42d85d2d
I had to do it twice due to a mistake, but it seems to be going well.
Can I consider it good?
Now, even though everything seems fine on that side, I still have a particularly loud sound bug.
Whether on the browser or in video files, the sound cuts out/distorts every 5 to 20 seconds (even without any audio playing, I can hear the sound of the headphone jack being plugged in). I have already tried reinstalling the driver, but I'm not sure about the result since I had several simultaneous issues.
Should I create a topic elsewhere on the forum?
edit*
Well, after a numerous uses of the troubleshooting utility, I "modified" the driver, and here too, it seems to be working (not certain yet but it's hard to tell in the short term).
Everything is fine until further notice.
I'm ready to mark the topic as resolved if you confirm that there’s nothing else to check?
I had to do it twice due to a mistake, but it seems to be going well.
Can I consider it good?
Now, even though everything seems fine on that side, I still have a particularly loud sound bug.
Whether on the browser or in video files, the sound cuts out/distorts every 5 to 20 seconds (even without any audio playing, I can hear the sound of the headphone jack being plugged in). I have already tried reinstalling the driver, but I'm not sure about the result since I had several simultaneous issues.
Should I create a topic elsewhere on the forum?
edit*
Well, after a numerous uses of the troubleshooting utility, I "modified" the driver, and here too, it seems to be working (not certain yet but it's hard to tell in the short term).
Everything is fine until further notice.
I'm ready to mark the topic as resolved if you confirm that there’s nothing else to check?
RE_
DISM did the job, scannow confirms it.
We'll see in usage if other problems arise.
When you have a bit of time, you can always test the memory to be sure:
https://www.pcastuces.com/pratique/windows/memoire_windows10/page1.htm
In the tutorial, there are advanced tests, which will help eliminate a potential memory issue.
--
Security contributor.
DISM did the job, scannow confirms it.
I am ready to mark the topic as resolved if you confirm there is nothing else to check?
We'll see in usage if other problems arise.
When you have a bit of time, you can always test the memory to be sure:
https://www.pcastuces.com/pratique/windows/memoire_windows10/page1.htm
In the tutorial, there are advanced tests, which will help eliminate a potential memory issue.
--
Security contributor.