View original (French)

Battery not detected by Windows 10

Solved
Namab Posted messages 673 Registration date   Status Member Last intervention   -  
Namab Posted messages 673 Registration date   Status Member Last intervention   -

Hello,

I am currently trying to get an old HP Pavilion x360 demo laptop from 2020 (config i5 1035G1; 16GB of RAM, W10 Home) back up and running.
I am very close to succeeding, but one last component is giving me a hard time: the battery.

Indeed, it is not being correctly recognized by the system; as you can see in the attached screenshots.

Here’s a summary of what I have been able to do (or at least tried to do) so far:

- Uninstall the battery driver: Impossible, the uninstallation is stuck in a loop.
- Troubleshoot driver issues (Only the “Detection Verification” component still has a problem; I have not been able to update it)
- Check the wiring (the laptop has never been opened; the battery is in perfect condition, and the wiring also seems fine)
- Run an energy report that returned many errors (7 errors, 3 warnings, 58 informational messages)

A battery report command via Powershell returns an error message:
"Unable to perform the operation. An unexpected error (0x10d2) has occurred: The library, drive, or media pool is empty."

Windows constantly shows 0% available and nothing is charging.
An interesting point is that according to Battery info view, the battery has never been charged; I therefore think that the problem was already present when it was in demo mode.


I am running out of ideas to solve this problem; and I would like to avoid buying a new battery (mainly because I am only trying to repair it as a hobby: but also because the battery is non-removable and I do not have soldering equipment available).

Thank you in advance for any leads to explore, whether software or hardware!

Best regards,

Nam'


6 answers

  1.
    bazfile Posted messages 58527 Registration date   Status Moderator Last intervention   20 283
     

    Hello.

    but also because the battery is non-removable and I don't have soldering equipment available).

    The battery is not soldered and it is removable https://www.youtube.com/watch?v=YR1BHRfpqmk

    bazfile
    Moderator/Security Contributor.
    a hello, a response, a thank you are always appreciated.

    0
    1. Namab Posted messages 673 Registration date   Status Member Last intervention   24
       

      Hello,

      This is not the model.
      The battery I have is connected to the motherboard by soldered wires.

      Best regards,

      Namab

      0
      1. bazfile Posted messages 58527 Registration date   Status Moderator Last intervention   20 283 > Namab Posted messages 673 Registration date   Status Member Last intervention  
         

        They are not welded, watch the video, they are sheets with a small flap that needs to be lifted https://www.youtube.com/watch?v=AHWsApRY-YQ

        0
      2. Namab Posted messages 673 Registration date   Status Member Last intervention   24 > bazfile Posted messages 58527 Registration date   Status Moderator Last intervention  
         

        I reopened the laptop, and it turns out that the cables I mentioned are not connected to the battery; they were just "clipped" for obvious space management reasons. My bad, the battery is completely removable!

        But since it has never been used, I want to make sure that the problem is with the battery and not some software issue or the motherboard.

        The PC runs without any problem when plugged in, so the connector is not in question, and since I get an error message when trying to run a battery report while a battery view seems to work, doesn’t that suggest a software issue instead?

        0
      3. bazfile Posted messages 58527 Registration date   Status Moderator Last intervention   20 283 > Namab Posted messages 673 Registration date   Status Member Last intervention  
         

        Yes, probably, but as long as the PC works, why change the battery?

        0
      4. Namab Posted messages 673 Registration date   Status Member Last intervention   24 > bazfile Posted messages 58527 Registration date   Status Moderator Last intervention  
         

        Can it only works with a power supply, not on battery (battery at 0%).

        Now I finally have an update: I ran the system check through the BIOS for the battery again, and I now have a relatively clear error message:

        No failure ID, but a blown fuse 42.

        Now, I'm finding conflicting opinions about this fuse, specifically whether it's in the battery or on the motherboard. In the first case, I just change the battery. In the second, either I dive into soldering, or I give up haha

        0
  2. bazfile Posted messages 58527 Registration date   Status Moderator Last intervention   20 283
     

    So if the battery doesn't work anymore, it's probably dead, especially if the laptop is old.

    0
  3. gugu01 Posted messages 15669 Registration date   Status Contributor Last intervention   4 702
     

    Hello,

    Yes, it's a problem with the laptop recognizing the battery.

    But why?

    It should be noted:

    A battery, even when not in use, always discharges a bit.

    In normal usage, it never reaches a true 0%, as it needs a small reserve to be recognized, to trigger, and to receive a charge.

    Given the time without use, it must be more than empty, and therefore...

    On laptops with removable batteries, without disassembly, it was possible to start the laptop and put the battery back in once Windows had launched.

    This would "force" the laptop to recognize it. (Not always successful if it's too empty or defective and rarely a correct charge capacity afterward)

    On your laptop, it may be riskier, given the setup.

    And a battery that would be defective, if we insist, could cause damage.

    Based on your account, your battery is dead and there's no need to look any further.

    Automatic message
    Without regular feedback from you... you can always refer to Article 22; -)
    In consideration of the volunteers who are helping you: Respond, Respect, Politeness,...

    0
    1. Namab Posted messages 673 Registration date   Status Member Last intervention   24
       

      Thank you for your response!

      Last questions before closing the thread:

      Would a new battery definitely solve the problem?

      And secondly, this PC technically has no value (It's not meant to be sold in any case), so I don't mind trying "dangerous" things to fix it.
      Reconnecting the battery once the PC is running, does it have any chance of rebooting it? (If it doesn't fry the motherboard haha)

      Thanks again,

      Namab

      0
    2. gugu01 Posted messages 15669 Registration date   Status Contributor Last intervention   4 702 > Namab Posted messages 673 Registration date   Status Member Last intervention  
       

      Would it definitely solve the problem?

      At 95%, there's still some doubt about whether it's more.

      .

      This PC has technically no value

      It still looks like it has some.

      .

      Could reconnecting the battery once the PC is launched have any chance of reviving it? (If it doesn't burn the motherboard, haha)

      As mentioned in the previous message, it's really just about pushing for a fix; little chance but still, and risks as you indicate.

      .

      I don't mind trying "dangerous" things to fix it.

      We all take pleasure in understanding and repairing things, pushing to the max to fix without costs. But we still shouldn't lose our focus and stay clear-headed; a physical issue can't be fixed with software. No matter how it's explained to you, it seems you've lost some clarity. ;-)

      0
    3. Namab Posted messages 673 Registration date   Status Member Last intervention   24 > gugu01 Posted messages 15669 Registration date   Status Contributor Last intervention  
       

      Haha sorry, I might be a little lacking in clarity indeed!

      As for the value, really, it's a non-commercial PC left abandoned, so no problem if it all catches fire!

      I was still hoping that the problem was software-related in the end (the HP hardware diagnostic telling me that the battery successfully passes the hardware tests), but it seems that it’s not!

      Anyway, I see that the battery in question is not sold by any resellers other than through Chinese sites, so this PC is going back to the shed forever????

      Thanks again for your help!

      Best regards,

      Nam'

      0
    5. gugu01 Posted messages 15669 Registration date   Status Contributor Last intervention   4 702 > bazfile Posted messages 58527 Registration date   Status Moderator Last intervention  
       

      Yes, it's computer abuse :-)

      Otherwise, I have a more comfortable cupboard for him, I will take care of him and take him for walks. :-)

      1
  4. Namab Posted messages 673 Registration date   Status Member Last intervention   24
     

    Well, you've convinced me, I'm going to buy a battery and cross my fingers that it works! It'll make a nice Christmas gift for my friends and family haha

    Unfortunately, I couldn't find the model in question on the bazfile site, so I'll probably order it from Aliexpress (but I live in Spain, so I'll take a little tour of the local shops).

    By the way, the battery is a PV03XL, and the laptop is a mockup from the 14-dw0xxx series (with xxx being the serial number that changes from country to country and configuration to configuration, but the battery remains the same).

    Apparently, it's not the most common battery in the world :/

    0
  6. gugu01 Posted messages 15669 Registration date   Status Contributor Last intervention   4 702
     

    Any updates?

    Auto message
    Without regular feedback from you... you can always refer to article 22 ;-)
    Mini Regarding the volunteers who assist you: Reply, Respect, Politeness,...

    0
    1. Namab Posted messages 673 Registration date   Status Member Last intervention   24
       

      Hello,

      I connected the battery to another computer, but it didn't work. So it's definitely the battery itself that is the problem.

      I ordered a second-hand battery on eBay, which I hope to receive next week. I will provide an update at that time, but everything suggests that a replacement battery will solve the issue!

      I will keep you posted as soon as I receive it ;)

      Best regards,

      Nam'

      P.S.: To be honest, I could have also connected the battery from the other laptop to mine, but I didn't have the presence of mind to bring it with me that day.

      0
      1. gugu01 Posted messages 15669 Registration date   Status Contributor Last intervention   4 702 > Namab Posted messages 673 Registration date   Status Member Last intervention  
         

        it's going to be good, it's going to work out ;-)

        0
  7. Namab Posted messages 673 Registration date   Status Member Last intervention   24
     

    Hello,

    I confirm, everything works wonderfully!

    Thank you for all these tips :)

    0