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Sagemcom RM50 cannot access internet radio

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Freidi -  

Hello,

Sagemcom RM50 Radio

Since yesterday

it connects very well to my box (playing my music on my box is fine) but for internet radios, I get "the server refused the connection" !!!!

What to do

Thank you for your responses


27 answers

  1. americanradios

    Good evening, it's exactly the same for me. For the past 15 years, my RM50 has been running 24/7 to provide audio for an AM transmitter received in the house by my tube radios. For the past 4 days, access to the server has been denied.

    I don't know the reason, but I hope it's not a definitive abandonment that would make the RM50 obsolete...

    Otherwise, is there perhaps a procedure to follow if the server address has changed to reconfigure access through the RM50?

    1. NEFdF

      Hello,

      Same for us! If there is a software or licensing issue related to the radio itself, maybe we should contact the sales department at Sagem...?

    2. NEFdF
      @NEFdF

      Ah...oops...I saw that contact with Sagemcom had been made...

  3. AlainM

    It's working again!!!

    No reply yet, but the search is working again and the favorites too...

    (following the email sent with the @ MAC)

    Have a good evening...

    1. Arlequin-RP2000

      Indeed. Great because it's an excellent device. Sound and design.

      R.P.

  4. Joe

    It's working again since this evening????????????????????????????????????

    2. americanradios

      I'm with Orange but it's indeed nothing to do with the ISP. I hope the server is only temporarily affected...

      I also sent a question to vtuner support last night... we'll see their response.

      1. ALVE14

        Hello ... I'm just like all of you and I've been struggling with my RM 50 for the past 3 days, which I've had for over 15 years, because I can't pick up RTL from home, a station I've followed since I was born!!! 76 years old ... on the other hand, I have 2 other Wi-Fi radios from 2 different brands that work fine, I think this situation is due to the brand. I contacted SAGEMCOM in RUEIL MALMAISON yesterday, and they told me they haven't provided any warranty or repair support for many years???? ..... so let's hope this is just a passing joke.

        Good evening to all

        1.  madmyke Moderator

          I own 2 other WIFI radios from 2 different brands that work fine

          Normal since each brand will use its own streaming service or via an agreement with a distributor. It's the "flaw" of these devices, that we are tied to it and cannot change it.

          So it's possible that the distributor simply stopped the broadcast of the service, and that it is permanent. but hard to verify. If it were just a simple outage, it probably wouldn't last several days.

      2. americanradios

        I had indeed noticed their address (SAGEMCOM) and, for the record, observed that they were located on the same street a few numbers away from where I spent my entire childhood at my grandparents' house... Amusing.

        Let's hope this brings us good luck because if the termination of the vtuner usage agreement is definitive, we can throw our RM50s in the trash. The FM tuner part is of poor quality.

        1. Freidi

          Fingers crossed

      3. cedric

        As I did and as others have done, I advise you to send an email to vtuner support citing the model (Sagemcom RM50) and, if possible, the MAC address of the RM50. Identification is done using the MAC address for this type of service.

        Email in English to support @ vtuner.com (remove the spaces)

        1. Freidi

          Thank you very much for your message

          I sent them a note (in French) on August 13

          I hope to hear from them one day

        2. Fanfan

          Thank you Cedric. Email sent today in English to the vtuner support... I'm pessimistic, already a few days of refusal to connect, it smells like the end of the service. Fcois

      4. americanradios

        Good evening,

        Nope: no response at all. It doesn't smell good at all. A server issue would have already been resolved, I believe. So there's still a contract termination between Sagemcom and vtuner!

        The future will tell us...

        1. Didier

          Good evening everyone. As the owner of an internet radio SagemCom that hadn't been working for a few days, I followed your discussions without intervening but with great interest. Like most of you, it is now working perfectly again on the internet. Thank you very much for your actions and for maintaining this forum. Didier.

          1. Chris

            Same at my place for 3 days.

            1. Freidi

              LOL

              Maybe it's a server outage for the internet radios

              so it wouldn't be my radio or my box!!!!!

              Hoping it gets fixed

          4. edmond

            Same for me for the past 3 days, either a server outage, or the intern forgot to press a button, or more seriously, the service is permanently discontinued (they're doing this quietly in mid-August), it's been running for years and everything comes to an end...

            1. Ange

              Same, nothing more for my rm50, I've tried everything and I can see it well on the interface box...

          5. cedric

            Same here, the reset doesn't do anything.

            I contacted vtuner support, no response for now.

            1. macerien

              Same here, I'm with Free! And you?

              1. cedric

                It has nothing to do with the supplier but with the vtuner service that provides streaming for radios.

              2. Freidi

                At Free too, but it doesn't come from there.

              3. Dulcinee22

                I'm with Free

                I've been using the SAGEM COM for several years with my favorite stations France Culture, France Musique, Radio Classique, Radio Jazz, Radio Swiss Jazz

                But for the past few days, the stations are no longer appearing....

                Damn! What to do?

            2. Petit

              Hello everyone, thank you for your responses. Hoping that the server will be restored soon.

              1. Freidi

                Yes, thank you all

                Let's hope it works again

                Freidi

            3. Fanfan

              Same for me, Orange ISP. Still no connection today, August 16. What can I do?

              1.  madmyke Moderator

                If the service is stopped, none

            4. ALVE14

              Hello ..... for my part, I went to the V tuner site (which I found in exchanges from 2015). I sent these few lines via the contact link:

              Hello. If I'm not mistaken, you are "the WIFI radio relay" of Sagemcom. THE SERVER REFUSES TO CONNECT MY RM 50 which has been working wonderfully for 15 years! Is this normal? Thank you for your attention and your response ….their automated response …
              Thank you for your feedback

              Still haven't received a reply. As soon as there’s any update, I will inform you. Best regards, Alain

              PS without a response by TOMORROW, I will send an email using the address provided by Cédric, specifying the MAC address of my RM 50 ...

              1. piapeu

                Hello everyone.

                There is an email address that allowed (it seems to me!!) to register a list of favorite radios directly on vtuner. I found the address http://sagem.vtuner.com/setupapp/amit/asp/AuthLogin/SignIn.asp. Only the dual radio from Sagemcom seems to be registered. I tried to enter the MAC code of my RM 50 (which is found on the back of the device) without success (ID# unknown)... I sent an email to vtuner hoping (not very optimistically) to get a response.

                1. Folkie

                  Same here. But thanks to you, it works again.

                  Exactement la même chose m'est arrivée. J'étais prêt à le jeter malgré le fait qu'il fonctionne parfaitement depuis 12 ans. Maintenant, je dois réinitialiser chacune de mes stations de radio préférées parce que l'une des choses que j'ai essayées était de réinitialiser aux paramètres d'usine, ce qui n'avait pas fonctionné à l'époque.

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