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Need help connecting a RICOH printer

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Widakoo Posted messages 9 Status Membre -  
Widakoo Posted messages 9 Status Membre -

Hello everyone =)
I hope you are doing well despite the current heat.

I'm here because I need your help. I am training to be an IT support technician and my task is to share the network printer using the connections that will follow.

So let me explain ^^

The printer is connected to the network, and it can be accessed directly if I use the Ethernet cable plugged into the available Powerline socket in the room. So far, no worries..
But as part of the training, the instructor is asking me to ensure that the printer is accessible with the connection that I will indicate.
The connection to be made is: The internet Ethernet cable connected to a TP-Link TL-SG105E Gigabit Ethernet Switch, which is itself connected to a TP-Link TL-SG1024D 24-Port Gigabit Switch, which accommodates a Wi-Fi router, and everyone is connected to this router (there are 7 PCs connected via Wi-Fi to the router)

But here's the problem: I can't detect it on the network at all when everything is connected. I've been searching for hours and I'm not really sure which direction to take.
I tried to dig around on 192.168.0.1 (TP-Link router settings) to see if the router was the cause, but I didn't find anything more because I don't want to mess with the settings just yet (as I don't have enough knowledge of the network yet)

I only disabled the firewall to try to find it in the settings when adding the printer, but nothing works

That's why I'm asking for your help. I'm not necessarily looking for an answer but I would like to know how to approach this kind of situation. Should I open access to my printer through the Wi-Fi router or is there something else that is blocking me?

Thank you in advance for your responses and I am available for any questions =)

7 réponses

Réponse 1 / 7
blackmefias_3350 Posted messages 711 Registration date   Status Membre Last intervention   68
 

Hello,

Could you please provide us with the exact name of the printer? This will make our research easier, and you will receive a more targeted response in return.

Depending on the type of network, the configuration of IP addresses and the default gateway may change.

Often in a network, the address 192.168.0.1 will allow you to connect to the interface of the router provided by the ISP (Internet Service Provider).

To know your machine's IP address, you can type the following word into a search engine:

myipaddress or click on this link https://whatismyipaddress.com/

Regarding the network, there are several ways to create a network (online network, star network, etc., etc., ...) and for each type of network, there are specific features, advantages, and disadvantages.

To better understand, I’m sharing this link: The different types of networks: LAN, WAN, MAN - malekal.com

As for IP addresses and subnet masks, it's here: IPv4 Addresses and Subnet Mask Calculation | IT-Connect
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Réponse 2 / 7
contrariness Posted messages 338 Registration date   Status Membre Last intervention   6 240
 

Check that the network in which the workstation is located is the same as the one where the printer is situated.

Check on the DHCP server that the printer has indeed been assigned an IP address.

If your switch is a programmable switch, configure it so that the printer is visible to the network in front of it.
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Widakoo Posted messages 9 Status Membre
 

Okay, I'll take care of testing that as soon as I have access to the training PC =)

The switch is programmable, I noticed quite a few things on the panel 192.168.0.1, but the thing is, since there are 2 switches, I have access to 2 panels at 192.168.1.1 and the one mentioned just before.

Furthermore, I don't quite understand what to do, there are a lot of things and I prefer not to touch too much. I'm studying a bit on my side to understand how the network works so that I at least know what I'm dealing with.

In the photo of the result obtained, is it possible that the IP .104 is the one that the switch assigned to the printer?

Thanks again for your response =)

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contrariness Posted messages 338 Registration date   Status Membre Last intervention   6 240 > Widakoo Posted messages 9 Status Membre
 

I just re-read your first post...
In fact, all the PCs are connected via WiFi to an access point... and your printer is connected to the access point through a wired hub...

Your problem lies with the WiFi access point... it is the one that needs to establish the gateway between the WiFi network and the LAN network...

What type of WiFi access point is it?

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Widakoo Posted messages 9 Status Membre > contrariness Posted messages 338 Registration date   Status Membre Last intervention  
 

I made a simple little diagram to understand better (I should have done it much earlier, it would have probably helped you more than my somewhat clumsy explanations ^^

The access point is a wifi router, but the basis of the connection comes from a powerline adapter.

The printer's IP is fixed; when I check on its screen, the address stays the same. I also have the MAC address (I thought it might be useful for some settings in the wifi router, but I didn't know how to configure it.)

Thank you again for the time you are giving me =)

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contrariness Posted messages 338 Registration date   Status Membre Last intervention   6 240 > Widakoo Posted messages 9 Status Membre
 

I see..
Your WiFi router needs to act as a print server....
What is the model of this router?

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Widakoo Posted messages 9 Status Membre > contrariness Posted messages 338 Registration date   Status Membre Last intervention  
 

Oh, I need to configure the wifi router for the printer. I knew there was something to do with the router, but I didn't know what. It's a TP-Link WiFi Router N300 and there are settings available when you type 192.168.0.1

Thanks again for your help

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Réponse 3 / 7
blackmefias_3350 Posted messages 711 Registration date   Status Membre Last intervention   68
 

Good evening,

You need to ping the TP-Link TL-SG1024D Switch 24 Ports Gigabit.

Or access the switch's homepage to check if the printer has the address 192.168.1.178.

If that's not the case, you will need to change the printer's IP address (192.168.1.178) to the one assigned by the switch to your printer.
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Réponse 4 / 7
Widakoo Posted messages 9 Status Membre
 

Oh yeah, sorry! I forgot to mention the name of the printer in my text block =)

It's a Ricoh IM C400, but when we print a test page, the name is Ricoh Imagio MP C4000ps.

I don't know if the name changes anything in terms of output, but I thought maybe it was for the drivers.

Thank you for your response =)
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contrariness Posted messages 338 Registration date   Status Membre Last intervention   6 240
 

By default, this printer is connected via a LAN network (RJ45)...
Once connected to the network, it would be interesting to know which IP address has been assigned to it by the DHCP server..
To do this, print the configuration page from the printer control panel.

Then, from all workstations, ping the IP address to check whether it responds or not.

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Réponse 5 / 7
Widakoo Posted messages 9 Status Membre
 

Thank you again for your help!

I won’t have access to the training until Monday, but I had printed this test page before the end of the course thinking it would be useful. So, I’m sharing with you the information it contains in the hope that it might help you =)

The printer has a static IP, and if I’m not mistaken, it doesn’t change with DHCP if I understood correctly?

I should clarify that the page was printed using the Ethernet cable directly connected to a computer since I can't access it via the Wi-Fi router connected to the switch.

I also tried to do an ipconfig on the cmd with 2 of the 7 PCs, and there was no information on the printer.

If you need any more information, I am at your entire disposal ^^
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contrariness Posted messages 338 Registration date   Status Membre Last intervention   6 240
 

The printer's IP address is 192.168.1.178...
If you ping it, it should respond...
So check in the driver on the workstations that the port being used is indeed that one

For Wi-Fi, it's another network... but for your printer, it's an option and there is nothing on the sheet indicating that you have that option

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Widakoo Posted messages 9 Status Membre > contrariness Posted messages 338 Registration date   Status Membre Last intervention  
 

Oh well, I will try to ping her to see if she responds, I admit I didn't think of that while it's one of the first things to do =/

I didn't understand what I need to check, are you talking about the printer driver?

I also have the network IP if needed

Thanks again for the time you are giving me

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contrariness Posted messages 338 Registration date   Status Membre Last intervention   6 240 > Widakoo Posted messages 9 Status Membre
 

A network printer is accessible by its IP address.

When installing the printer driver (which needs to be done on all computers), you can search the network, but sometimes it is easier to create the port directly in the driver (since you know it).







































for example.

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Réponse 6 / 7
Widakoo Posted messages 9 Status Membre
 

Hello everyone,

I tried doing a ping test but here is the result I got. For me, there seems to be a blocking issue on the switch that prevents me from reaching the printer. But I really can’t see where the problem might be coming from.

Thanks in advance for your help.
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Réponse 7 / 7
Widakoo Posted messages 9 Status Membre
 

Hello everyone!

I'm coming back to let you know that the problem is resolved =)

Actually, I hadn't installed the correct driver. I installed the driver with the name of the printer, whereas I should have installed the driver in "generic" mode for the printer to be properly detected.

After spending several hours configuring the right driver, the printer printed a test page without any issues =)

Thank you very much for your help!
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