Total AV has charged my bank account. : CCM

Réponse 1 / 28

bazfile Posted messages 58427 Registration date Status Modérateur Last intervention 20 245

Hello,
Total AV is a scam see this page you subscribed because if they made a charge it means they have your bank details and only you could have given them.
Get a refund see this page.

Also see this page and this page.

See paragraph 7 of this page.

bazfile
Moderator/Contributor security.
click here

Tetso

Hello everyone,

I am in the same situation as you, a deduction of €118 came out of nowhere.
I then discussed through the online chat on the TotalAV website, showing them that I had never subscribed to such an offer and that, given the amount, I would never have done so. After a few exchanges, the person I was corresponding with tried, of course, to dissuade me but to no avail.
They then sent me a cancellation link with a refund. The first page offers you to keep your protection but with a refund of €50. If you refuse and proceed to the next step, a second page offers you a refund of €80 as well as an 80% discount on the coming years. I accepted this offer since the price is quite acceptable for Pro mode protection. The billing status changed to "partially refunded." I should receive it during the week.

Hoping this helps you.

P.S.: I’ve set a reminder on my computer and phone for next year to remind me to be careful.

Phildu88

Hello
I subscribed on December 11, 2021, but after reading the comments, I immediately did everything I could to retract my subscription. First, since I paid via PayPal, I went to disable the direct debit authorization linking me to Total AV (I actually discovered this authorization afterward as I had not requested anything during the payment!!!!!). Then, I sent an email to TOTAL AV to report their dishonest way of handling things and my desire to cancel immediately with a request for a refund. I received a quick response indicating that I should think it over. I immediately replied that my decision was already made. A few hours later, TOTAL AV responded offering me a discount for the renewal.....I declined. TOTAL AV then explained how to cancel through my account. As it was incomprehensible, I let them know via email. And then, I received a link that allowed me to end this subscription and indicated an immediate refund. To top it off, PayPal informed me today, December 14, that the refund is in process.
Conclusions: you should not give up and write to them, explaining that even if their terms of sale are not misleading, their way of operating remains dishonest. Regarding the email address I used, it's the one that starts with billing.
GOOD LUCK BUT DON'T GIVE UP!

Réponse 2 / 28

joana

get a refund, it works.

Réponse 3 / 28

pca

Hello
I can't manage to cancel the automatic renewal of Total AV antivirus on my Mac.
I find it unacceptable or maybe I'm just not skilled, which is quite possible.
Thanks for your help.pca

Réponse 4 / 28

joana

I sent several emails to TotalAV, explaining my situation, which is similar to yours, and in the end, they refunded me. So keep insisting, it works.

Réponse 5 / 28

Caroline

Hello, I had the same problem and I got a refund. How? I contacted customer service, who didn’t want to refund me and lied by saying they had sent me an email regarding the refund steps. So I decided to annoy them by writing to them a hundred times that I wanted to be refunded (always through the chat) and I took screenshots of all the agent's responses. I paid via PayPal, so I decided to open a dispute and I sent all the screenshots. A few seconds later, TotalAV sent me an email saying that as long as the dispute is open, they cannot refund me. Lol So I forwarded this email to PayPal as well, and I just got my refund. P.S: don’t forget to cancel the automatic payment.

Réponse 6 / 28

Pca

I'm changing computers; the old one is out of service. The new one arrives on Thursday, and I think I will have a new email address. How do I do this???

Réponse 7 / 28

Klems2

Hello,

Without ever having given any agreement and after very numerous subscription requests from them, TOTALAV took 166.80 euros from my checking account?

After reading the various other responses, I am requesting restitution... such dishonesty and pressure will only serve as a pretext for the reimbursement of the said amount.

Time will tell,

Réponse 8 / 28

ND

Same for me, - €118.80 while a year ago I paid €34.90! I don't think we can do anything since it is clearly stated "renewal after one year at the initial rate"..... Too bad I didn't see that during the subscription.

Réponse 9 / 28

andrea

Same speed and I didn't ask for anything. I'm trying to get a refund by claiming from Totalav on my bank's advice, as they cannot intervene.

Réponse 10 / 28

joana

contact TotalAv and request a refund. I did it, it worked.

Guyli

Did they refund your money?

Réponse 11 / 28

Bibie29

Today, to my surprise, I was debited €118.80.

Firstly, there's a site, Totalav.com Denmead, that I don't even know. I don't use their antivirus.
Secondly, how did they get my credit card information?
And thirdly, they are stealing my only budget to get through the month with my two children.
Help, how did you manage to get your money back?

Even the bank can't protect us.
What is the point of having Securipass? Logically, it should work for all online payments and we wouldn't have to deal with this.
Thank you, I'm open to your ideas, otherwise I'll have to report them to 60 million consumers.
Thank you.

Réponse 12 / 28

bonnarens

Same for me, 143.34 Euro on a subscription of 19 Euro, a real scam, plus we can't reach anyone and it doesn't work.

Réponse 13 / 28

Bibie29

Good evening,

So I will be able to help you because they refunded me yesterday.
I was threatening to report them to 60 million consumers. To take a lawyer and drag them to court for theft with damages, I mean, let's not exaggerate. I also told them that several bank accounts and several complaints appear on Google regarding their company.
Sufficiently salty emails and I send several throughout the day to wear them down.
And there you go, I got my money at lightning speed.
I told them that if there’s even one more withdrawal from my account, I will report them.
That's basically how to proceed.
They can’t even present a contract we didn’t sign. Strange.

Réponse 14 / 28

Ragnar

Same. How to do it?

Réponse 15 / 28

Maurin

Good evening, I'm in the same situation as you, what should I do?

bazfile Posted messages 58427 Registration date Status Modérateur Last intervention 20 245

It seems to me that my first message is quite clear; you should read what is already indicated instead of asking a question whose answer has been given.

Réponse 16 / 28

vrana

I just realized that Total AV has charged me $99 for a subscription renewal that I never requested.

Réponse 17 / 28

Isa

Me too, they tried to scam me for 142 euros twice, but fortunately I blocked my card. Plus, you can't contact them by email or phone, and I don't have an account with them. Try to block your card.

Réponse 18 / 28

MDALOZE

Already on MAY 11, 2022, I was debited from my VISA account (BEOBANK) for 119.79 ???? FREE AT FIRST !!!!! I was refunded in two installments of 69.79 and then 50€. You have the details of my VISA ACCOUNT !!! But now, 2 months later, ONCE AGAIN, but WAY TOO MUCH!!!!! ON 07/27, the same amount of 119.79€ Without warning of the DEBIT or NOTICE ???? I will file a complaint about this fraud and activate it with my lawyer tomorrow afternoon, unless I get a QUICK RESPONSE ????? I demand a refund EVEN in 2 INSTALLMENTS !!!! No matter what, I will STOP this repeated scam 2 TIMES is TOO MUCH!!!!

Réponse 19 / 28

Maia

Me too. What a bunch of scammers.

Réponse 20 / 28

pollux755 Posted messages 204 Status Membre 122

Hello

Go to C, program files x86, right-click on the yellow TotalAV folder and then open it, and there you will see totalAV uninstall.

I had just downloaded Unlocker beforehand, but apparently it shouldn't be thanks to it that it was visible. See for yourself.

MisteryBean Posted messages 8946 Registration date Status Modérateur Last intervention 1 291

Hello,

What does it have to do with the subscription?

Total AV has charged my bank account.

28 réponses

Windows spotlight is not working.

Masked destination layer

Samsung j5 unable to answer

Scam of the suvedene highway

File name too long

No sound with ps3 and hdmi

Wake up from sleep mode in windows 10.

Internet connection problem with my ipad

Free box: remote control broken

Suspicious number text message