How to unlock the device configuration Wi-Fi screen
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Cloclo_9120
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Jeje -
Jeje -
Hello everyone, I'm new to the group and I need your help. I have a Blackberry Z10 that gets stuck during the finalization of the Wi-Fi screen in the device setup, which means I can't continue the phone's configuration. Thank you for your solutions.
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Try to follow the video as well; I don't have the time to transcribe everything myself, so here is an automatic translation cleaned up a bit ^^ :
1) Start by initiating the initial setup yourself. When you reach the "Connect to WiFi" page, connect to a network. Then, there are two scenarios: if it is possible to close the initial setup on your phone without completing it, minimize it and close it (swipe up and close), wait for the notification to arrive on your phone asking you to finish the initial setup, open the setup from the notification and proceed to step 2. If it is not possible to close the unfinished initial setup on your phone, go directly to step 2 after trying to connect to a WiFi network.
2) Go to the "Connect to mobile network" page and quickly press the power button three times in succession. The screen reader should appear. This may take some time, even up to 10 minutes. If it doesn't appear, try pressing the power button three times again.
3) When the screen reader appears, double-tap the screen with two fingers. The screen reader is activated.
4) Still on the "Connect to mobile network" page, press once, then twice on the "Skip" button. You will proceed to the next page.
5) On the next page ("Connecting to WiFi"), do nothing and patiently wait for the reader to start talking about the BBID. Then, be ready, and when you hear the message "Skip," double-tap the screen just below the title text of the page: "Connecting to WiFi."
6) A pop-up window should appear asking if you want to skip the BBID. Press the "Skip" button once, then twice.
It may be that on the "Connecting to WiFi" page, the reader doesn't read anything, even if you wait a long time, and remains silent. In this case, refer to the "Troubleshooting" section at the bottom of this guide, under the video.
7) On the next page ('BBID'), quickly press the power button three times to disable the screen reader. Then press "Skip."
8) The next 3 steps (8-10) may need to be repeated depending on your phone and location. The procedure may also vary somewhat. But the essential thing is that you need to reach the "Software Update" screen. Sometimes it loads immediately, and you can skip the following steps and go directly to step 12. Otherwise, the "Unable to connect" page should be visible. Press the "Settings" button.
9) The "Connect to WiFi" page is displayed. Select a WiFi network, enter the password, and press "Connect."
10) After attempting to connect, the options for selecting a WiFi network will reappear. Do not select a new network; just press the "Next" button. This is when the "Regional Update" page should appear. If it doesn't appear, or if it appears but after some time you are redirected to the "Unable to connect" page, restart from step 8 by repeating the described process. You may need to repeat steps 8 to 10 several times, but in the end, the "Regional Update" screen will appear and remain permanently.
11) After a certain loading time, the "Next" button appears on the "Regional Update" page. Press it immediately, and you will proceed to the next step: "Software Update."
12) On the "Software Update" page, you need to wait a long time. But after a while, a message will appear telling you that Blackberry services are unavailable. Do not press any buttons on this page; just swipe the screen to the left.
13) On the next page ('Automatic Updates'), click 'OK.'
14) Finally, the message "Setup is Complete" appears. Swipe the screen up, and you're done. Congratulations, you have just completed the initial setup!
If you need the "troubleshooting" section, I can provide it too :p
There’s a lot of chatter, but once you understand the idea, it seems doable...
1) Start by initiating the initial setup yourself. When you reach the "Connect to WiFi" page, connect to a network. Then, there are two scenarios: if it is possible to close the initial setup on your phone without completing it, minimize it and close it (swipe up and close), wait for the notification to arrive on your phone asking you to finish the initial setup, open the setup from the notification and proceed to step 2. If it is not possible to close the unfinished initial setup on your phone, go directly to step 2 after trying to connect to a WiFi network.
2) Go to the "Connect to mobile network" page and quickly press the power button three times in succession. The screen reader should appear. This may take some time, even up to 10 minutes. If it doesn't appear, try pressing the power button three times again.
3) When the screen reader appears, double-tap the screen with two fingers. The screen reader is activated.
4) Still on the "Connect to mobile network" page, press once, then twice on the "Skip" button. You will proceed to the next page.
5) On the next page ("Connecting to WiFi"), do nothing and patiently wait for the reader to start talking about the BBID. Then, be ready, and when you hear the message "Skip," double-tap the screen just below the title text of the page: "Connecting to WiFi."
6) A pop-up window should appear asking if you want to skip the BBID. Press the "Skip" button once, then twice.
It may be that on the "Connecting to WiFi" page, the reader doesn't read anything, even if you wait a long time, and remains silent. In this case, refer to the "Troubleshooting" section at the bottom of this guide, under the video.
7) On the next page ('BBID'), quickly press the power button three times to disable the screen reader. Then press "Skip."
8) The next 3 steps (8-10) may need to be repeated depending on your phone and location. The procedure may also vary somewhat. But the essential thing is that you need to reach the "Software Update" screen. Sometimes it loads immediately, and you can skip the following steps and go directly to step 12. Otherwise, the "Unable to connect" page should be visible. Press the "Settings" button.
9) The "Connect to WiFi" page is displayed. Select a WiFi network, enter the password, and press "Connect."
10) After attempting to connect, the options for selecting a WiFi network will reappear. Do not select a new network; just press the "Next" button. This is when the "Regional Update" page should appear. If it doesn't appear, or if it appears but after some time you are redirected to the "Unable to connect" page, restart from step 8 by repeating the described process. You may need to repeat steps 8 to 10 several times, but in the end, the "Regional Update" screen will appear and remain permanently.
11) After a certain loading time, the "Next" button appears on the "Regional Update" page. Press it immediately, and you will proceed to the next step: "Software Update."
12) On the "Software Update" page, you need to wait a long time. But after a while, a message will appear telling you that Blackberry services are unavailable. Do not press any buttons on this page; just swipe the screen to the left.
13) On the next page ('Automatic Updates'), click 'OK.'
14) Finally, the message "Setup is Complete" appears. Swipe the screen up, and you're done. Congratulations, you have just completed the initial setup!
If you need the "troubleshooting" section, I can provide it too :p
There’s a lot of chatter, but once you understand the idea, it seems doable...
Hello,
Solution to test (in French)
https://experienceshare.net/2022/02/27/blackberry-stuck-on-initial-wifi-setup-solution/
If you need help translating, don't hesitate.
Best regards.
Solution to test (in French)
https://experienceshare.net/2022/02/27/blackberry-stuck-on-initial-wifi-setup-solution/
If you need help translating, don't hesitate.
Best regards.
Merci pour l'aide, ça me ferait vraiment plaisir si vous m'aidiez à traduire car à vrai dire, je ne comprends pas bien l'anglais.
Awesome!!!! But on the other hand, I'm trying to configure my ID, and it refuses despite me being connected with both mobile networks and Wi-Fi.
You can try to do it through their site
https://www.blackberry.com/us/en/support/bbid
But that's a different issue, I invite you to create a new topic, plus this one is marked as closed.
Thank you a thousand times for the help
I had two blocked Q5 phones
And thanks to you, everything is magically sorted out
Thank you for taking the time to write all this
I will just say that I am amazed.
Thank you a thousand times.
I followed your instructions to the letter and I just unlocked my BlackBerry Passport just now.