Freebox POP stuck on step 2

Question

Hello,

I received my Freebox Pop this morning fiber
I connected it since I already have my fiber box
But it gets stuck on step 2, is it related to a connection time with the line?
Yet I requested the cancellation of my old provider, so everything should be fine, I just haven't connected the landline yet, why is it stuck on step 2?

bazfile · Answer

Hello.
It's normal; there have been incidents on quite a few DSLAMs since this morning, but it is being resolved. There were 300 initially, and now only 118 are still affected. See:

https://www.universfreebox.com/article/524730/free-incident-en-cours-sur-une-partie-du-reseau-de-loperateur-pres-de-300-dslams-impactees

https://www.free-reseau.fr/

In the meantime, share your connection with your smartphone.

bazfile
Moderator/Security Contributor.
A hello, a reply, a thank you is always appreciated.

PAQUET · Answer

Alright, it should activate when you know? I don't have any manipulation to do?

PAQUET · Answer

Alright no problem, I'm in the south so apparently there are blockages in the area.

brupala · Answer

Hi,
it's just that a Free technician (or a subcontractor) has to intervene at the mutualization cabinet in the neighborhood or in the building, depending on the type of housing, to move the patch cord that connects you to your old ISP to Free's fiber.
In principle, nothing to do with the DSLAMs, which only concern ADSL and copper distribution in general.
If there was an outage above the Free OLT (at the NRO), you would rather see an error 6 than an error 2, which is really at the level of the physical connection between the OLT and the box.

bazfile · Answer

This is indeed the issue reported on Univers Freebox, see https://www.francetvinfo.fr/internet/l-acces-a-internet-perturbe-dans-plusieurs-villes-de-france-des-actes-de-vandalisme-soupconnes_5105608.html

--
bazfile
Moderator/Security Contributor.
a hello, a response, a thank you are always appreciated.

Freebox POP stuck on step 2

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