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GPU Performance Drop After Driver Update

kelam_9505 Posted messages 27 Status Member -  
kaneagle Posted messages 86273 Registration date   Status Moderator Last intervention   -
Hello,

I have an AMD RX 5700.
After updating the AMD drivers, the performance of my graphics card has completely dropped.
My PC has slowed down significantly and I'm down from 150 fps to 30 fps in several games.
As soon as I have more than 10 tabs open, the computer lags and I have to restart it every time.

I have tried reinstalling the drivers several times under different versions but it does not work.

I hope you can help me
Thank you

(PS: I'm on Windows 10)

5 answers

Answer 1 / 5
kaneagle Posted messages 86273 Registration date   Status Moderator Last intervention   14 677
 
Install the driver manually (message 6)

Download and install --> 7Zip 64 bits

Download this driver --> AMD

Right-click on the driver --> amd-software-adrenalin-edition-22.4.1-win10-win11-april5.exe
Select --> 7Zip
Choose --> extract to "amd-software-adrenalin-edition-22.4.1-win10-win11-april5\"

Go to Device Manager
Right-click on the Microsoft Basic Video Adapter
Update driver
Browse my computer for drivers
Choose from a list of drivers...
Have Disk
Browse
Go to the extracted driver folder --> amd-software-adrenalin-edition-22.4.1-win10-win11-april5
Folder --> Packages
Folder --> Drivers
Folder --> Display
Folder --> WT6A_INF
Select the file --> U0378260.inf and OK.
Restart.

2
Answer 2 / 5
vieu bison boiteu Posted messages 44334 Registration date   Status Contributor Last intervention   Ambassadeur 3 591
 
hi
have you tried a restore to an earlier date???
see you later
--
no link on the webpage in English, I’m already flying enough on my own
0
kelam_9505 Posted messages 27 Status Member 2
 
If you are talking about drivers, yes I tried to install a version from 2020 but without success.
0
Answer 3 / 5
kaneagle Posted messages 86273 Registration date   Status Moderator Last intervention   14 677
 
Hello,

Windows + R
Type --> devmgmt.msc and OK.

Go to display adapters
Provide the hardware ID of the RX 5700
Look at this --> Find the hardware identification number of a device
Post the number in your next message.

Example image:

Brand and model number of the PC?

Is Windows 10 32 or 64 bits?

----------------------------------------------------------------------------------

Currently, what is the version and the date of the driver?
Example image:

----------------------------------------------------------------------------------

Is Windows up to date?

Press Windows + R
Type --> winver and OK

What is the version?

Example image:


0
kelam_9505 Posted messages 27 Status Member 2
 
Thank you for your reply

Identification number in image:


Driver version and date in image:


Windows 10 is 64 bit "Version 21H1 (Operating System Build 19043,1645)"
0
Answer 4 / 5
kaneagle Posted messages 86273 Registration date   Status Moderator Last intervention   14 677
 
Windows 10 is not up to date.
To upgrade to version 21H2:
Download this -->> MediaCreationTool21H2 <<--
Run it
Check --> Upgrade this PC now


-----------------------------------------------------------------------------

After that, check what it does for the graphics card.

0
Answer 5 / 5
kaneagle Posted messages 86273 Registration date   Status Moderator Last intervention   14 677
 
If the problem persists:
Download and install --> 7Zip 64 bits

Download this driver --> AMD

Right-click on the driver --> amd-software-adrenalin-edition-22.4.1-win10-win11-april5.exe
Select --> 7Zip
Choose --> extract to "amd-software-adrenalin-edition-22.4.1-win10-win11-april5\"

Uninstall the card properly with DDU
Check out this tutorial, step 2 --> Display Driver Uninstaller
Restart the PC

Go to device manager
Right-click on the AMD graphics card
Update driver
Browse my computer for drivers
Select from a list of drivers...
Have disk
Browse
Go to the unzipped driver folder --> amd-software-adrenalin-edition-22.4.1-win10-win11-april5
Folder --> Packages
Folder --> Drivers
Folder --> Display
Folder --> WT6A_INF
Select the file --> U0378260.inf and OK.
Restart.

--
Human beings are at their best when things are at their worst.
0
kelam_9505 Posted messages 27 Status Member 2
 
Thank you for your response, I have updated Windows 10 but the problem persists.
After uninstalling the drivers, my graphics card is not recognized in the device manager (replaced by "Microsoft Basic Display Adapter") which prevents me from updating the driver.
Do you have a solution?
Thank you in advance.
0