Issue with StoreMI Solved

Question

Hello, Following various modifications to my PC: processor change, motherboard change, reinstallation of Windows 11, driver updates, and BIOS update. Everything is functioning normally except for Steam. When I launch a game, after about 10 minutes Windows 11 crashes and I get an error message 'WHEA_UNCORRECTABLE ERROR'. After various discussions on forums, I wanted to see if this could be related to the system SSD, an NVMe M2 SSD. I cloned the system onto a regular SSD, the one I was using for the system before the M2 SSD. I still have the Windows 11 restart issue after a few minutes of gaming, but this time without any error message. I've tested several applications and the PC works perfectly. I own Magix Video Premium and I conducted a video editing test. The encoding took 40 minutes with CPU usage between 70 and 75%. I encountered no issues. During gaming, I displayed the temperature of the PC components on a second screen, it never exceeded 75° for the processor. I wanted to update the processor driver with StoreMi but I received this message:  StoreMI is unable to support this motherboard’s SATA source HDD and SATA cache SSD attachment. Using an NVMe SSD for the cache is supported.  Here is my configuration:  Windows 11 64 bits DirectX: 12.0 Processor: RYZEN 7 5800X 16 GB of RAM: DDR4 3200 MHz Graphics card: Sapphire R9 290 TRI-X OC UEFI Motherboard: MSI X570S CARBON MAX WIFI 1 SSD Samsung 500 GB for the system 1 hard drive 3 TB for data 1 ASUS Blu-ray burner ANTEC HCG650 GOLD power supply  Thank you in advance for your help.

H0enheim · Accepted Answer

For later or now if you feel like doing it... There are other ways to lower the CPU temperature, especially yours, the 5800X. By default (auto), the CPU voltage in the BIOS is 1.5v / you can lower it to 1.3v.  Here's another tutorial video to show you what it looks like; sorry it's in English... https://www.youtube.com/watch?t=98&v=uIbQz90kosw&feature=youtu.be The person sets their Core Ratio to 40 (which lowers it from 4.6GHz to 4GHz) and they gain 10°C while keeping the same gaming performance. You can do the same as them.  ps: well they have an Asus motherboard and you have MSI, but the principle is the same ;) Good luck!

passionnedinformatique01 · Answer

Hello,  StorMi is a software that combines HDD and SSD in a single storage, which can be problematic. And the graphics card? Your video editing doesn't use the card, try using OCCT, especially to check its temperature. For storage, there are Crystaldiskinfo and SSD life, or many others.

alain_1949 · Answer

Thank you for your response. My graphics card is an AMD Sapphire R9 290X TRI X. I ran a test with OCCT displayed, and the GPU temperature does not exceed 45°. On the other hand, Crystaldiskinfo or SSD Life will help resolve my issue with the active MVME update, which is blocking the processor driver updates.

alain_1949 · Answer

Thank you for your responses. Tomorrow I will do a test with UserDiag. As for updating the drivers for the Ryzen processor, on the manufacturer's site (AMD), you select the component (processor), the model, and the operating system (W11 64). From there, StoreMi is downloaded and the update starts. I've always done it this way without any problems until today. If there is another procedure, I'm open to suggestions. That said, I copied/pasted the error message from StoreMi on Edge and I noticed that I'm not the only one encountering this problem. We need to see if there are any solutions to fix this issue. Regarding UserDiag, how can I retrieve and save the results of the test?

alain_1949 · Answer

Okay for the processor, but for the graphics card, I always do the updates from the manufacturer's website. I receive an email from AMD once a month inviting me to download and install the latest updates.

alain_1949 · Answer

Hello, You will find attached the results of the UserDiag execution. For your information, at the moment I exited the UserDiag application (once the result was displayed), I encountered a blue screen with an error message: stop code: WHEA_UNCORRECTABLE_ERROR.

alain_1949 · Answer

Hello, Thank you for your reply. For the thermal paste on the processor, no problem, I know how to do it. However, I have never heard of thermal paste on the graphics card.

alain_1949 · Answer

I've just fixed the RAM frequency issue (we're making progress!!!). I'm taking care of the processor paste tomorrow morning. However, I have another problem regarding the HDDs. I have a 500 GB Samsung SSD for the system, a 3 TB HDD for data, and a 250 GB SSD reserved for a Home Studio application. As you noticed in the software report UserDiag, for the STORAGE section, 'Unable to retrieve information StoreMI is installed.' However, I had uninstalled this software and removed all traces from the directories. I tried to reinstall StoreMI, but the installation is impossible. I get this message: 'StoreMI cannot support the source SATA hard drive of this motherboard and the SATA cache SSD attachment. Using an NVME SSD for caching is supported.' If I had an M2 SSD installed, it was removed to replace it with the SSD to try to pinpoint my issue (in case the M2 SSD was to blame). I've tried installing 'CrystalDiskInfo,' and no drives were recognized. With 'SSD LIFE,' the same issue. I'm losing my mind!!

alain_1949 · Answer

Thank you very much for these very clear explanations. I just changed the thermal paste even though the processor was installed by a 'competent' person. Except that when I removed the heat sink, I realized that the mounting screws were not tightened and that he didn't skimp on the amount of paste. I've gained a few degrees. I will now lower the BIOS frequency.

alain_1949 · Answer

Hello, I have disabled the P.B.O in the BIOS. However, I can't find the 'Game Boost' setting and I especially don't see how to modify the CPU frequency and voltage in the BIOS. I have gone through all the settings but apart from displaying these values, I don't know where the option to modify them is located. Thank you.

alain_1949 · Answer

Hello, I have consulted many forums about the use of StoreMi and generally, users are very satisfied with this software as it enhances disk management performance. I believe my issue with the unexpected restarts of W11 has nothing to do with StoreMi. However, this morning I wanted to launch a system backup and after 10 minutes, W11 restarted during the backup. I restarted the backup and once again W11 restarted. No blue screen or error message. Yesterday I tested launching a game with Steam and the same thing happened, W11 restarted without a blue screen or error message. I checked the 'Event log' and found several error messages, always the same one:  'The system has rebooted without shutting down properly first. This error can occur if the system is not responding, has crashed, or has lost power unexpectedly.' Source: Kernel-power Event: 41  Don't you think this problem could be the cause of the freezes I am experiencing?  Thank you in advance for your help.

alain_1949 · Answer

Hello, I installed a CORSAIR H60I PRO XT cooler. Everything is back to normal.

Issue with StoreMI

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