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Canon MX535 printer not recognized

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Anna2937 Posted messages 13 Status Member -  
Pierr10 Posted messages 13839 Registration date   Status Moderator Last intervention   -
Hello,

I am currently having issues with my Canon MX535 printer. My PC (Acer Aspire 3 running Windows 10) recognizes the "scanner" and "copier" functions, but does not recognize the "printer" function. I have tried connecting via USB and via wifi, but the same problem occurs. I don't have this issue when I connect via USB to my old PC, even though I see no difference in the settings.

Thank you in advance for your help!

2 answers

  1.
    Pierr10 Posted messages 13839 Registration date   Status Moderator Last intervention   5 843
     
    Try installing a more recent driver: Here

    You have the installation mode on the page.

    --
    What is well conceived is clearly stated,
    And the words to say it come easily.
    (Boileau)
    1
    1. Anna2937 Posted messages 13 Status Member 1
       
      It worked. Thank you very much for your help!
      0
      1. Pierr10 Posted messages 13839 Registration date   Status Moderator Last intervention   5 843 > Anna2937 Posted messages 13 Status Member
         
        Thank you for the feedback.
        Have a nice day!
        0
  2. Pierr10 Posted messages 13839 Registration date   Status Moderator Last intervention   5 843
     
    Hello,

    The "photocopier" function is independent of the computer. Therefore, I don't see how the computer can recognize it.

    I think the best thing to do is to completely reinstall it.

    So start by uninstalling the printer by going through the Windows Settings.
    Settings => Devices => Printers and Scanners
    Click on the name of the printer and choose Remove.

    Perform the reinstallation via Wi-Fi. Use WPS for easier setup.

    --
    What is well conceived is clearly stated,
    And the words to say it come easily.
    (Boileau)
    0
    1. Anna2937 Posted messages 13 Status Member 1
       
      Hello,
      Thank you for your response. I tried the technique but it doesn't change anything. The printer status shows "driver unavailable" but when I try troubleshooting, nothing is detected..
      0