Unable to use the help feature in Excel and Word
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nanard63
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Member
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Elmarco -
Elmarco -
Hello,
On my personal PC, of which I am the only user and therefore theoretically the administrator, I am encountering the following issue:
when I click on "help" in Excel (but it's the same in Word), I get the following message:
"your organization's administrator has disabled the service required to use this feature"
Can someone kindly tell me what needs to be done to enable this service?
Thank you in advance.
Configuration: Windows / Chrome 99.0.4844.82
On my personal PC, of which I am the only user and therefore theoretically the administrator, I am encountering the following issue:
when I click on "help" in Excel (but it's the same in Word), I get the following message:
"your organization's administrator has disabled the service required to use this feature"
Can someone kindly tell me what needs to be done to enable this service?
Thank you in advance.
Configuration: Windows / Chrome 99.0.4844.82
3 answers
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Thank you, Brucine, for this well-structured response (it's rare enough to be noted).
Indeed, by going to "File-Privacy Settings-Optional Connected Experiences" and enabling connected experiences, the help is accessible.
I'm not sure I understand what "connected experiences" means, but the main thing is that it works.
Thanks again for the troubleshooting.-
This means that, in addition to online assistance, a certain number of telemetry parameters based on its usage are allowed: it's Microsoft, almost no one has classified defense data on their PC and the collection is supposed to be purely statistical, but one might find the principle itself shocking.
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