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Unlock screen shows incorrect password

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Caty -  
 Caty -
Hello,

I'm writing with the hope that someone can help me!
I was using my computer, everything was going well until, in a moment of inattention, I accidentally pressed a key at the bottom of the keyboard (I didn't see which one). After that, my computer went to sleep (I would like to specify that I have a computer provided by Île-de-France that I got when I was in high school), and when I entered my password, the message "incorrect password" appeared, even though I displayed my password and it was indeed correct. I turned it off, restarted it (even in safe mode), but nothing works... As a student, all my classes are on this computer, I really need it!!

Thank you for reading to the end, hoping that someone can provide me with a solution, thank you in advance!!

Configuration: iPhone / Safari 14.1.2

6 answers

  1. fara
     
    Hello

    you can try this
    https://www.youtube.com/watch?v=P2bycYthvxs
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  2. Caty
     
    Thank you for your response, but I cannot perform this action as I do not have access to the office; I am stuck on the page where I need to enter my password.
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  3. T3chN0g3n Posted messages 69 Registration date   Status Member Last intervention   1 217
     
    Hello,

    Is there really only one session on this PC? Are you not trying to connect to another user without paying attention?
    And didn't you set up recovery questions to reset your password?

    Best regards.
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    1. Caty
       
      Thank you for your reply, I can log into my section, there is a tab "other users" but I don't have any other account. And no, regarding the recovery question, there isn't even a "forgot password" tab.
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      1. T3chN0g3n Posted messages 69 Registration date   Status Member Last intervention   1 217 > Caty
         
        You have to make a mistake the first time to see the option, but well if you haven't configured it :/
        And I would be quite curious to know how a keyboard shortcut can cause this, I've never seen anything like it...

        There are different methods to reset your password, for example:
        https://lecrabeinfo.net/windows-10-reinitialiser-mot-de-passe-perdu-oublie.html#reinitialiser-le-mot-de-passe-dun-compte-local

        Best regards.
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  4. MisteryBean Posted messages 8948 Registration date   Status Moderator Last intervention   1 292
     
    Hello,

    If it's a laptop on Wi-Fi, check that you are properly connected at the bottom right of the login page; otherwise, try connecting an Ethernet cable.

    --
    Security Contributor.
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  6. nadellen Posted messages 11941 Registration date   Status Member Last intervention   7 352
     
    Hello
    check capitalization (we say respect the case)
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  7. Caty
     
    Thank you all for your responses!
    The issue is resolved, I contacted the customer service that handles the computers in the Île-de-France region and they reset my password.
    Wishing you all a wonderful day.
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