Freebox Mini 4K TV Interface loading endlessly

Mathulnz -  
jee pee Posted messages 31858 Registration date   Status Moderator Last intervention   -
Hello,

I have a Freebox Mini 4K that I would say I've had for at least 2 years, which is connected to my television and gives me access to Netflix, YouTube, and the usual TV channels.

However, for over a month now, I have been unable to use the Free interface on my television.

Indeed, no matter how many times I unplug and replug the cables related to it, the interface just keeps restarting and the loading animation continues indefinitely.

I don't know if this is related to the multiple disconnections, or if I possibly unplugged a cable (like the ethernet) without replugging it.

Anyway, I'm lost and it's quite a frustrating situation since I no longer have access to everything that the Free "interface" offers me.

Thank you very much for taking the time to read me and for any responses that may be available,

Best wishes.

Configuration: iPhone / Safari 14.1.1

2 answers

bazfile Posted messages 58460 Registration date   Status Moderator Last intervention   20 256
 
Hello.
Unplug your Freebox server (internet box) from the power supply, then plug it back in once it has restarted and is functional. Do the same with the Freebox player (TV box). If that doesn't help, check with Free.

bazfile
Moderator/Security Contributor.
A hello, a response, a thank you are always appreciated.
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jee pee Posted messages 31858 Registration date   Status Moderator Last intervention   9 963
 
Hello,

And after testing the electrical disconnections, if it still doesn't work, the wiring should be reviewed and a direct Ethernet cable between the Freebox and the TV Player should be tested.

--
        A stranger is a friend we haven't met yet.
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