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Crashing PC...

VaVici Posted messages 48 Registration date   Status Member Last intervention   -  
fabul Posted messages 42158 Registration date   Status Moderator Last intervention   -

Hello,

From time to time, I have a problem with my PC running W11.

When I click to open a page, a new window opens next to it but doesn't provide access to the page.

If I try again, another window opens, and so on.

No action is possible anymore, and the already open windows become unresponsive.

On another note, sometimes a banner appears at the top of the screen by itself without any action from me to activate voice control.

And sometimes the settings page appears on its own...

Something is not right...

Thanks for your cleaning suggestions.


6 answers

  1.
    fabul Posted messages 42158 Registration date   Status Moderator Last intervention   6 066
     

    Hello,

    For a total reinstallation of Windows 11

    Use the link to download the Windows ISO file to create a USB drive (8 to 16GB minimum) to update, repair, or install Windows

    https://www.microsoft.com/fr-fr/software-download/windows11

    Once you have the Windows ISO file, you can create a bootable USB drive using Rufus or Ventoy

    https://rufus.ie/fr/

    https://www.ventoy.net/en/download.html

    In GPT mode for EFI

    Boot from it using the PC's Boot Menu key

    You can search on Google "[Brand Model] Boot Menu Key"

    Click (if offered): Previous version of the configuration

    Choose "Custom installation" (not upgrade)

    No need to format if there is space, if there are data, they will be found in a Windows.old folder (which will automatically be deleted after 10 days)

    Install on the same partition, or alternatively, delete all system partitions and create a new one (deletes data).

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  2. VaVici Posted messages 48 Registration date   Status Member Last intervention  
     

    Thank you for your response

    If one of the installed software is infected, will a complete reinstallation of W11 solve the problem?

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  3. fabul Posted messages 42158 Registration date   Status Moderator Last intervention   6 066
     

    If you think that disinfecting would solve the problem, see here to try

    https://forums.commentcamarche.net/forum/affich-38206831-alors-vous-voulez-supprimer-les-virus-vous-meme-comment

    If not, reinstalling from scratch should restore everything, in principle, if the MBR hasn't been affected, but MBR rootkits have been out of circulation for a long time, it seems to me.

    You're welcome.

    @+

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  4. VaVici Posted messages 48 Registration date   Status Member Last intervention  
     

    Thank you fabul

    I will start with the disinfection procedure

    Sincerely

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  6. fabul Posted messages 42158 Registration date   Status Moderator Last intervention   6 066
     

    Okay, you can say where you are.

    Have a nice day.

    @+

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  7. VaVici Posted messages 48 Registration date   Status Member Last intervention  
     

    No, in the end I preferred the simpler method

    I downloaded the ISO file, right-clicked to mount it as a virtual drive, and finally clicked on setup.exe

    And the computer handled everything without my intervention!

    We'll see if my issues are resolved?

    Thank you for your help

    Sincerely

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    1. fabul Posted messages 42158 Registration date   Status Moderator Last intervention   6 066
       

      It depends on what the PC is assigned to.

      Have a good evening.

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