Stuck hard drive, need help
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MPMP10 Posted messages 46992 Registration date Status Membre Last intervention -
MPMP10 Posted messages 46992 Registration date Status Membre Last intervention -
Hello,
I am reaching out for your help because although I have searched extensively online, I have not been able to figure out my problem. Thank you in advance for taking the time to read this topic and for offering your assistance.
First of all, I was in the process of copying files to my second hard drive connected via SATA when I encountered a "blue screen" error. At that moment, the computer would no longer start and consistently got stuck on the Windows 7 logo.
So, I disconnected the second drive that I was copying files to, and the PC started up without issue. Unable to boot the PC with the second drive connected, I installed it in a USB rack to see how it would respond.
With the hard drive connected via USB, when going to "This PC," it appears but does not allow me to see the available space and remains inaccessible.
I tried to enter Disk Management, but it took an extremely long time, and I ended up giving up.
I then initiated a chkdsk via the command prompt, and the scan, which lasted over 48 hours, seems to have stopped at the end of stage 2 (15%), stating that the index verification was complete, with no further signs of activity from check disk after some time.
For an experiment, I attempted to open a data recovery software I use called "Ontrack Recovery Pro," but it freezes on the loading screen of the software as long as the hard drive is connected. I waited about fifteen minutes and then had to leave for work.
I don't care about the drive; what I want is access to it in one way or another to recover important data. I hope you will have some suggestions to propose to try to find a solution, even though I must admit I feel a bit pessimistic as I write this.
Thank you for your attention.
I am reaching out for your help because although I have searched extensively online, I have not been able to figure out my problem. Thank you in advance for taking the time to read this topic and for offering your assistance.
First of all, I was in the process of copying files to my second hard drive connected via SATA when I encountered a "blue screen" error. At that moment, the computer would no longer start and consistently got stuck on the Windows 7 logo.
So, I disconnected the second drive that I was copying files to, and the PC started up without issue. Unable to boot the PC with the second drive connected, I installed it in a USB rack to see how it would respond.
With the hard drive connected via USB, when going to "This PC," it appears but does not allow me to see the available space and remains inaccessible.
I tried to enter Disk Management, but it took an extremely long time, and I ended up giving up.
I then initiated a chkdsk via the command prompt, and the scan, which lasted over 48 hours, seems to have stopped at the end of stage 2 (15%), stating that the index verification was complete, with no further signs of activity from check disk after some time.
For an experiment, I attempted to open a data recovery software I use called "Ontrack Recovery Pro," but it freezes on the loading screen of the software as long as the hard drive is connected. I waited about fifteen minutes and then had to leave for work.
I don't care about the drive; what I want is access to it in one way or another to recover important data. I hope you will have some suggestions to propose to try to find a solution, even though I must admit I feel a bit pessimistic as I write this.
Thank you for your attention.
9 réponses
jeannets
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Hello,
From afar, I think your disk has a real problem... But we still need to know the brand and model of this PC.. (or the motherboard) ?? your version of Windows 32 or 64 bits... and whether you are in UEFI or MBR...?? and the age of this PC and the disks..?
So initially your two disks were in the PC.. (so it's a tower) Windows is installed on the first disk... and what's on the second one..?
I suggest you run a
Then: +++ HD_tune test of the second disk... don't get the disks mixed up.
So download HD_tune here http://www.hdtune.com/files/hdtune_255.exe and install it on your PC... Run the tests "Benchmark... Health... Error Scan" one after the other, take a screenshot of each window...the floppy disk icon is there for that... and post these images on the site "cjoint.com" without forgetting to paste the link of each here..
Be careful, the last one can take a very long time (all night) depending on the disk's capacity
It's better not to do anything else on this disk if you're considering recovery.
From afar, I think your disk has a real problem... But we still need to know the brand and model of this PC.. (or the motherboard) ?? your version of Windows 32 or 64 bits... and whether you are in UEFI or MBR...?? and the age of this PC and the disks..?
So initially your two disks were in the PC.. (so it's a tower) Windows is installed on the first disk... and what's on the second one..?
I suggest you run a
chkdsk /f /ron the first disk.. the PC will need to restart..
Then: +++ HD_tune test of the second disk... don't get the disks mixed up.
So download HD_tune here http://www.hdtune.com/files/hdtune_255.exe and install it on your PC... Run the tests "Benchmark... Health... Error Scan" one after the other, take a screenshot of each window...the floppy disk icon is there for that... and post these images on the site "cjoint.com" without forgetting to paste the link of each here..
Be careful, the last one can take a very long time (all night) depending on the disk's capacity
It's better not to do anything else on this disk if you're considering recovery.
Hello,
When a device crashes the computer, it means it's dead...
If this hard drive is an HDD, meaning mechanical, then if the system is stuck inside, data recovery will be impossible with software.
In that case, to recover the data, you will need to go through a company specialized in data recovery.
When a device crashes the computer, it means it's dead...
If this hard drive is an HDD, meaning mechanical, then if the system is stuck inside, data recovery will be impossible with software.
In that case, to recover the data, you will need to go through a company specialized in data recovery.
Hello,
thank you for your help.
So to provide a bit of the requested information, my motherboard is an MSI DH61BF. The MBR hard drive is a Seagate Barracuda 2TB purchased barely two and a half years ago.
Regarding the hard drive on which Windows 7 64bit is installed, there is no problem. The issue lies with the second hard drive.
Unfortunately, from the moment I turn on this hard drive now connected via a USB rack, HD Tune doesn’t want to start nor do any other software that requires access to the hard drives connected to the PC (bad sign), not even the disk management in Windows...
MPM: I really think it’s a hardware problem because even though the hard drive is visible in the BIOS, was accessible in DOS during the check disk, and makes no noise. It seems to me that the drive only spins intermittently, which makes me think there might be a power supply issue with the drive. The solution from companies specializing in data recovery is that it costs an arm and a leg, and I don’t live in France, so here in Mexico, I have very limited trust in them. Especially since abuse is unfortunately common here. Fortunately, I had an up-to-date backup of the most important data (photos, family videos) but I would have liked to recover some work-related documents. I will try cleaning the connections on the PCB and reconnecting the drive to see if that makes any difference. I also think I might have another board that I retrieved from a completely crashed drive and I’ll see if I can interchange the PCB... I know it’s a bit of a hack.
thank you for your help.
So to provide a bit of the requested information, my motherboard is an MSI DH61BF. The MBR hard drive is a Seagate Barracuda 2TB purchased barely two and a half years ago.
Regarding the hard drive on which Windows 7 64bit is installed, there is no problem. The issue lies with the second hard drive.
Unfortunately, from the moment I turn on this hard drive now connected via a USB rack, HD Tune doesn’t want to start nor do any other software that requires access to the hard drives connected to the PC (bad sign), not even the disk management in Windows...
MPM: I really think it’s a hardware problem because even though the hard drive is visible in the BIOS, was accessible in DOS during the check disk, and makes no noise. It seems to me that the drive only spins intermittently, which makes me think there might be a power supply issue with the drive. The solution from companies specializing in data recovery is that it costs an arm and a leg, and I don’t live in France, so here in Mexico, I have very limited trust in them. Especially since abuse is unfortunately common here. Fortunately, I had an up-to-date backup of the most important data (photos, family videos) but I would have liked to recover some work-related documents. I will try cleaning the connections on the PCB and reconnecting the drive to see if that makes any difference. I also think I might have another board that I retrieved from a completely crashed drive and I’ll see if I can interchange the PCB... I know it’s a bit of a hack.
jeannets
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The PCBs of the drives have their own BIOS, so if you find another board, you'll need to desolder the chip to transfer it to your new board... it's not that simple..
-- You're not talking about disk tests... I would have liked to have feedback on this subject..
-- A drive at startup reads the manufacturer's tracks... then stops within 15 seconds if this reading is not satisfactory; and remains stopped, maybe that's what you're referring to when you say "It stops" at times... you need to put your ear on the drive or use a stethoscope to hear that...
-- That doesn't prevent testing the drive that works well... it's informative.
-- You're not talking about disk tests... I would have liked to have feedback on this subject..
-- A drive at startup reads the manufacturer's tracks... then stops within 15 seconds if this reading is not satisfactory; and remains stopped, maybe that's what you're referring to when you say "It stops" at times... you need to put your ear on the drive or use a stethoscope to hear that...
-- That doesn't prevent testing the drive that works well... it's informative.
As I told you, HD Tune won't start as long as the HDD is connected... Moreover, any other software that requires access to the drives does the same. As soon as I disconnect the HDD, it opens. It's clear that the connected HDD prevents the software from loading.
jeannets
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Alright, that works. Condolences for your record, that’s what I sensed from the first post.
Yes... I will try cleaning the PCB connections and since I don't have a PCB of the same model and it's not worth buying another one online, changing the BIOS and everything if it doesn't work in the end either. In the end, I haven't lost any important data. After my cleaning, I'll let you know and I'll close the topic. Thank you anyway for taking the time to respond.
jeannets
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Thank you for this feedback. But what is the basis for claiming that this disk is dead?