hard drive locked by password

Question

Hello I retrieved my brother-in-law's hard drive from his Packard Bell Hera C MH35 laptop, but it is locked by a password. He tells me he never set a password. Is the hard drive locked and out of service, or is there a solution? The hard drive is a Seagate Momentus 5400.4 SATA 2.5. Thank you in advance Best regards

youlinho · Accepted Answer

Good evening, the hard drive is connected to the motherboard, it's the only hard drive, and as soon as it boots up after the BIOS request, it gives me the message "enter 0 HDD password" and there is nothing I can do. As for the data on it, I don't care. What matters to me is to get it back in the computer or make it an external hard drive. The password is in the BIOS.  Thank you in advance.

Sannin_WD · Answer

@youlinho, hello :)  If you could let me know how you connect the troublesome HDD to the PC where the password is requested, that would be great :) I assume you connect it as a secondary HDD... At what point is the password request made? I understand that this series of questions doesn't provide a precise answer, but it's possible that the password is not related to the HDD... For this reason, I would like to know more details :)  Moreover, if this HDD does not contain any data to recover, we could consider running DISKPART commands to attempt a complete wipe. If you choose this option and the HDD appears in Disk Management, here are the steps to follow:  click on Start > Run > type CMD in the text box > Enter > type diskpart > Enter > type list disk > Enter > type: select disk # (where # should be replaced by the number that the relevant HDD has in Disk Management). Caution: be careful not to select the wrong number > Enter > clean > Enter  If the procedure starts successfully, once this is finished, the HDD will be empty of any content. It will need to be initialized and formatted from Disk Management, where it will appear as unallocated space.  To be continued :) Let me know what happens next, please :)  -- ----- If you found the answer to your question, feel free to click on Resolved to help other members with the same issue ;)

youlinho · Answer

Good evening I have already performed a clear CMOS without any change; the hard drive is still stuck. I am going to buy an external enclosure, then I will carry out the diskpart command and get back to you. Best regards.

Sannin_WD · Answer

Hi youlinho :)  Normally, this message means there's an issue with the connectivity. Is the HDD connected directly to the motherboard (via SATA)? I recommend you check everything related to the connectivity and run the test again.  @youlinho, did you have time to diagnose the HDD before reusing it (using the manufacturer's HDD utility would be recommended)?  Apart from the Windows graphical interface, we could try the DISKPART commands again (once clean has already been done):  = > click on Start > Run > type CMD in the text box > Enter > type diskpart = > type list disk > Enter = > type: select disk # > Enter (where # is the number that the HDD receives in Disk Management). Pay attention to the number you enter there because the next command will permanently delete the contents. = > create partition primary > Enter = > format fs=NTFS > Enter (if the format to select would be NTFS). This may take... patience :) = > assign letter=# (where # should be replaced by the letter assigned to the drive).  To be continued!  -- ----- If you found the answer to your question, please click on Solved to help other members with the same issue ;)

Sannin_WD · Answer

OK, I'm waiting for your feedback, @youlinho.  However, I think it would be better to test the operations with this internal HDD connected internally, directly connected to the motherboard of a PC via SATA cable.  As for the analysis software, you could do an online search using keywords (in both French and English) containing the HDD manufacturer's name itself, such as: "Seagate diagnostic tool" or "Seagate utilitaire de diagnostic".  A quick look here https://www.commentcamarche.net/faq/39851-disque-dur-etat-de-sante-et-garantie would also give good ideas :)  See you!  -- ----- If you found the answer to your question, feel free to click on Resolved to help other members with the same issue ;)

Hard drive locked by password

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