Reliability of the Seeticket website?

Scam!
We just wrote them a sweet note

"We bought 2 tickets on March 3 for the concert on June 4 (We love green). We accidentally learned that the group we wanted to see (Massive-Attack) canceled their appearance. In light of this change, we contacted you with 2 forms like this one that went unanswered. We were then requesting a refund for our tickets. We reached out to you twice by phone to ask for the validation of our request, which was confirmed by an operator. She assured me that the refund process was lengthy and that we needed to be patient. She never wanted/could send me a confirmation email. Today, we were surprised to have an operator tell us that we are outside the deadlines! He claims that each customer was supposed to receive an email containing a form to fill out for a refund. We categorically refute this. This email did not reach us.
We find ourselves dealing with a completely disorganized customer service, for which we should not have to pay the price. This service did not inform us of the cancellation of our group, nor did they respond to our contact tickets, let alone send us a refund request form.
We hope, finally, to be considered and refunded.
If we do not hear back from you by the end of the week, we will contact a consumer association that is reputable, and if necessary, we will take legal action.
We are acting in good faith and demand justice."

Hello

Were your tickets real then?