How to get a refund for cashlib coupons

Hello, thank you for your response. I ended up requesting a refund on the official cashlib site; apparently, they are open to refunds, but you must submit the request within 15 days from the date of purchase of the cashlib ticket. However, there are many documents to provide, such as an ID card, a photo of yourself, a bank account statement, proof of residence, etc. I will see later how this goes, as cashlib is based in Luxembourg.

Hello
I am in the same situation as you
Can you give me the steps to get a refund
I can't find them
Thank you

Good evening, you need to go to the website https://www.cashlib.com/, however the site is only in English. You can contact them by email, also in English, and later they will respond to you in French. They will ask you for photocopies of the Cashlib tickets, your ID card, bank details, proof of address, and a photo of you holding your ID card and another photo of you holding the Cashlib tickets. All of this needs to be sent by email and also by registered mail with acknowledgment of receipt.

Hello, I am providing you with the email address to contact the site, ***@***. You will need a scanner to send the documents: ID card, bank statement, proof of residence, photocopies of the cashlib tickets, a photo of you holding the tickets in your hand, and another photo of you holding your ID card. Afterwards, you need to send all the documents by registered mail with acknowledgment of receipt.

What is the website address?

Good evening, I wrote it right at the beginning of the announcement.

Can we send all the documents by mail? I don't know how to do it by email. Thank you for your response.

HELLO, I GOT SCAMMED in a very dishonest way; I didn’t see it coming!!
I wanted to buy a phone through Facebook, and it was strange that she didn’t want to meet up for cash!! She suggested this cashlib method that I didn’t know at all!! Before buying my tickets, I searched online and found that it was a secure way!! However, the person insisted on this method, claiming she had been let down several times, so I accepted!! But once I bought my tickets, she insisted that I verify the tickets on a link she sent me, written in French, and at the bottom, I had to enter the ticket numbers!! I found this completely weird, especially since she was insisting and kept telling me that she wouldn’t meet if I didn’t do it!! So I thought it was a scam; the tobacconist told me not to do it, that the numbers shouldn’t be verified??!!
Now, today I find myself with €500 in tickets; that was the money to buy the phone for my daughter!! With Christmas just days away, I'm devastated!! I need advice to get reimbursed, please!!

Good evening, my brother is also in a scam. Have you received any feedback from the letter and the email?

Good evening, cashlib told me that it takes 15 days for processing.

Hello,
I sent the complete file to Empcorp on December 17 by registered mail with acknowledgment of receipt.
To date, I still haven't received the acknowledgment of receipt. I've called Luxembourg twice... But nothing is happening. Five tickets worth €100 are at stake.
What else can I do?

Hello, don't worry, it takes a little longer given the Covid situation. From the receipt of the mail, it takes a little over 15 days for the refund if your file is complete. You first need to wait for the acknowledgment of receipt to confirm the receipt of the mail, then you can contact them by email, they respond within the day. For my part, I didn't have any problems, it's quite serious.