Mouse and other pointing devices tab not found!
Simian
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billmaxime Posted messages 50523 Registration date Status Contributor Last intervention -
billmaxime Posted messages 50523 Registration date Status Contributor Last intervention -
Good evening to you!
I would like to mention my problem: my Acer Aspire E5-511P (laptop) has a touchpad and built-in mouse that started acting up a few days ago. It all began with the mouse moving on its own to the upper left side of the screen, and then this past Friday, as I was going crazy, I pressed the F7 key which disabled the keyboard and made my cursor disappear.
Upon restarting my system, which had just installed updates for Windows 10, I noticed with horror in the Device Manager that the "Mouse and other pointing devices" tab had literally vanished! Only the on-screen keyboard works, which is convenient for me.
However, I would really like to get my cursor back. It must be there, somewhere!
Thank you for your help in advance, have a good evening!
I would like to mention my problem: my Acer Aspire E5-511P (laptop) has a touchpad and built-in mouse that started acting up a few days ago. It all began with the mouse moving on its own to the upper left side of the screen, and then this past Friday, as I was going crazy, I pressed the F7 key which disabled the keyboard and made my cursor disappear.
Upon restarting my system, which had just installed updates for Windows 10, I noticed with horror in the Device Manager that the "Mouse and other pointing devices" tab had literally vanished! Only the on-screen keyboard works, which is convenient for me.
However, I would really like to get my cursor back. It must be there, somewhere!
Thank you for your help in advance, have a good evening!
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Hi,
Try installing the drivers with Touslesdrivers: My drivers
https://fichiers2.touslesdrivers.com/Mes_Drivers_3.0.4.exe -
Good evening,
First of all, thank you for your prompt response. I tried to install the file you sent me from the link, but instead, I received an error message stating that "the system resources are insufficient to complete the requested service."
Very strange... do you have another solution, please? -
DriversCloud installation 64 or 32 bit
https://www.driverscloud.com/fr/demarrer
64 bit https://www.driverscloud.com/plugins/DriversCloudx64_11_0_3_0.zip
32 bit https://www.driverscloud.com/plugins/DriversCloud_11_0_3_0.zip
Then at the bottom Find the drivers -
Very well, I’ve been able to install DriversCloud 64 bit. What should I do now (I feel a bit lost in all of this...)?
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The yellow button, or gold, or somewhere in between.
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OK, I have a complete summary of my laptop here.
What should I do next? Press "Find Drivers" to start the search, right? -
Yes, find the drivers.
You will see a list.
There is an option to install everything automatically, but if you have the choice, don't use that.
Download them, extract them, and install them... -
So, they tell me that there is a "semi-automatic installation" in the recommended method, with the whole list of drivers. Indeed. There is also a manual installation, but not for the driver I want (there are only the options "Motherboard", "Graphics Card" and "PCI Card").
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Motherboard and PCI can help, some things are linked.
Although I'm not sure, it shouldn't hurt.
I'm redirecting your topic to the Hardware / Drivers section
If I can't help you further, maybe someone else can. -
hi
my Acer Aspire E5-511P (laptop) has a touchpad and built-in mouse that started acting up a few days ago
PS: since your PC is a laptop, plug it into the mains
if you remember the exact date, perform a system restore using a restore point from a date before your issues
in search, type RSTRUI.EXE and click on Open
follow the prompts for system restore
PS: hi Fabul
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the radiation level is higher at the employment agency than at Chernobyl -
except that the date is unfortunately not indicated for a system restore.
that's not normal, for example:
when the system restore opens, you check this box
and in the next one, this one
tell me what that gives
PS: since you did a reset of W10 without data loss, the problem remained
if you have any questions...
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the radiation level is higher at the employment office than at Chernobyl -
re
That's exactly what I did, but that box in the second photo isn't showing up. Here's what I have:
it's normal, you already have all the existing restore points displayed...
if you have any questions...
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the radiation level is higher at the employment office than in Chernobyl -
Sheesh, it's really frustrating. I should still be able to download the driver to reinstall it, it must be somewhere!
Post a screenshot of your device manager --> click here
See you later
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The radiation level is higher at the unemployment office than at Chernobyl. -
re
in the device manager, click on View in the menu bar at the top --> Show hidden devices
post 1 or 2 new screenshots, so that everything is displayed
PS: you have 1 device with a yellow alert /!\
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Yes, I saw about the Intel(R) Trusted Execution Engine Interface—I'm taking care of that too.
However, after these few hours of silence where I was struggling to find a compatible driver, I finally found one and was able to install it.
BUT—because there’s always a fucking "but"—it's impossible for me to use the mouse even though the properties say that this device is working properly. It's hard to make sense of…
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re
post 1 or 2 screenshots of your device manager, so I can see all of it
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the radiation level is higher at the employment center than in Chernobyl -
re
is it an external mouse for the PC?
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the radiation level is higher at the unemployment office than at Chernobyl -
Nope, it's a built-in mouse with a wheel.
Your PC is a laptop, so it's either a wireless mouse or one that's plugged in via USB.
See you later!
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The radiation level is higher at the unemployment office than in Chernobyl. -
It’s a wireless mouse, no need to connect one via a USB port.
You need to connect the dongle of your wireless mouse to a USB port for it to work.
Cya
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The radiation levels are higher at the unemployment office than at Chernobyl. -
re
it's not impossible for the driver, check with Driverscloud --> click here
after installation, click on "my drivers"
post the URL of the driver search page
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the radiation level is higher at the job center than at Chernobyl -
Hello
I made a mistake! It's not a scroll mouse, it's a trackpad—sorry, it's my error!
Okay, but is your problem solved or not?
See you
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The radiation level is higher at the employment office than at Chernobyl-
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BILLMAXIME!!!
I found the solution and fixed my touchpad problem! Let me explain it to you in detail!
So, I had the idea to look at previous discussions from people with the same problem as mine on Acer laptops with the same model as mine. I ended up finding a few with the same model—Acer Aspire E5-511P-C7HW, literally THE SAME COMPUTER AS MINE!
I followed the discussion thread and the various options suggested by the replies to the problem, and one struck me: updating my BIOS. One of the replies provided a link for the BIOS update. My own BIOS had an older version that hadn’t been updated, if I understand correctly—it was version 1.03, I believe? Then, I updated it to version 1.08, but that didn’t work either. Anyway, the new version suggested was 1.10.
I downloaded this version, ran it as an administrator, kept my laptop plugged in (I read that if I unplugged it while the BIOS was updating, it would be fatal…) while the BIOS was updating. Then, after it restarted, I tried Fn+F7… and what do I see?! My touchpad is working again and the cursor is visible!
Problem solved!
(Now, I just need to reinstall my Bluetooth…)
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