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Other devices: network controller

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DLCShayn Posted messages 6 Status Member -  
kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   -

Hello, I had a little issue when shutting down my computer. When I turned it back on, I noticed that I no longer had internet access, and when I checked in the task manager, I found an "other device" followed by a "network controller" with a little yellow triangle.

I came to search for solutions on other forums, but there was no answer, so I'm trying my luck here.

The ID: PCI/VEN_10EC&DEV_8125&SUBSYS_87D71043&REV_05

       PCI/VEN_10EC&DEV_8125&SUBSYS_87D71043

         PCI/VEN_10EC&DEV_8125&CC_020000

           PCI/VEN_10EC&DEV_8125&CC_0200

I have an Asus TUF Gaming B550M Plus WiFi II motherboard.

I installed the drivers for it (WiFi, LAN, chipset, etc..)

If you have any ideas, because I'm a bit lost.


12 answers

  1.
    kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     

    Hello @DLCShayn StatusMember

    Download and install --> 7Zip 64 bits
     
    Download this driver --> Realtek
     
    Right-click on the driver --> DRV_LAN_RTK......zip
    Select --> 7Zip
    Choose --> extract to "DRV_LAN_RTK......\"

    Go to Device Manager
    Right-click on the device
    Update driver
    -->> Browse my computer for drivers <<–
    -->> Select from a list of drivers... <<–
    -->> Have Disk <<–
    -->> Browse <<–
    Go to the extracted driver folder --> DRV_LAN_RTK......
    Folder --> Win11
    Folder --> 64
    Select the file --> rt25cx21x64.inf and OK.
    Restart.

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  2. DLCShayn Posted messages 6 Status Member
     

    excuse me for the lack of precision, it's because I'm on Windows 10

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  3. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     

    Still give it a try with this driver, it might possibly work.

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  4. DLCShayn Posted messages 6 Status Member
     

    it doesn't work and I don't have access to the file "rt25cx21x64.inf" it's not displayed when selecting the driver but it is indeed in the base file

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  6. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     

    Have you followed the procedure correctly?

    Update the driver
    1- Browse my computer for drivers <<–
    2- Select from a list of drivers... <<–
    3- Provided disk <<–
    4- Browse <<–

    Example images:

    ---------------------------------------------------------------------------------------------------------------

    -----------------------------------------------------------------------------------------------------------------

    ----------------------------------------------------------------------------------------------------------------

    ----------------------------------------------------------------------------------------------------------------

    Go to the unzipped driver folder --> DRV_LAN_RTK......
    Folder --> Win11
    Folder --> 64
    Select the file --> rt25cx21x64.inf and OK.


    ------------------------------------------------------------------------------------------------------------

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  7. DLCShayn Posted messages 6 Status Member
     

    Yes, I followed the procedure, and it shows me "The folder you specified does not contain a compatible driver for your device. If the folder contains a driver, make sure it is designed to work with Windows for x64 processor computers."

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  8. kaumune Posted messages 22605 Registration date   Status Contributor Last intervention   5 159
     

    Hi

    The driver from Realtek

    It's an exe that gives you a clean install

    But it's strange that after installing the drivers from Asus, you still have a faulty device

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  9. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     

    Strange, the driver is indeed for a 64-bit.

    Try this one from the Asus site --> Realtek

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  10. DLCShayn Posted messages 6 Status Member
     

    after installing the kaneagle driver, it no longer shows "other devices: network controller"

    but it adds the name of my network card with a code 10,

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  11. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     

    @DLCShayn StatusMember

    Go to network adapters
    Right-click on the network adapter (code 10)
    Uninstall
    Check --> remove the device
    Uninstall.

    Click on --> Action
    Select --> Scan for hardware changes.

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  12. DLCShayn Posted messages 6 Status Member
     

    I was curious, I had already done this manipulation before, and I went to get a driver for the motherboard (the same one as the first time), and this time, I thank you for your help and have a great day.

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  13. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     

    You're welcome.
    Have a nice day.

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