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BANXO installation on my smartphone

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poupoupidouh Posted messages 381 Status Member -  
 zerbol10 -
Hello,
Yesterday, I downloaded the new logo: Banxo, from the Caisse d'Epargne for my French bank account on my SAMSUNG GALAXY A 42 5G smartphone from the Play Store. Once opened, it asks me for my identification number, WHICH IS IN NUMBERS, which I type in. It "loads" then it asks me again for my identification number and states that the identification or password is incorrect. But there is no password since only numbers are displayed. Do you have this problem that you managed to resolve? Thank you in advance for your advice.
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Hope and sincerity.

3 answers

  1.
    baladur13 Posted messages 47346 Registration date   Status Moderator Last intervention   14 397
     
    Hello,
    Check if you are following the correct procedure
    https://www.youtube.com/watch?v=N8qyrpnYYDg
    Your username is the one from the savings bank, see your statements
    and there is indeed a password to log into your account

    --
    It is very difficult to catch a black cat in a dark room.
    Especially when it isn't there...
    0
    1. poupoupidouh Posted messages 381 Status Member 9
       
      Hello baladur13,
      The tutorial on YouTube is not the right tutorial, I don't want to settle invoices or add a beneficiary, I just want to know how to install Banxo.
      0
      1. baladur13 Posted messages 47346 Registration date   Status Moderator Last intervention   14 397 > poupoupidouh Posted messages 381 Status Member
         
        The tutorial... only talks about downloading the Banxo app... and once installed, how to connect to your Caisse d'Epargne account from it.
        I don't see anywhere that it mentions bill payment or adding a beneficiary.
        Banxo is just an app for you to connect to your account from a smartphone.
        Then, you can probably carry out all the operations you can do from a computer.
        0
      2. poupoupidouh Posted messages 381 Status Member 9 > baladur13 Posted messages 47346 Registration date   Status Moderator Last intervention  
         

        Here is what appears on my computer, and when I try to connect on my mobile phone: here is what I have. I am attaching the photo that appears on my phone. If I press to connect, I am asked for my 10-digit identifier, then I receive an SMS from my bank: Caisse d'Epargne: your confidential code to access the bank is: code (with 8 digits). Please change it during your first connection.
        If I do this, it says either the confidential code or identifier is incorrect.

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      3. baladur13 Posted messages 47346 Registration date   Status Moderator Last intervention   14 397 > poupoupidouh Posted messages 381 Status Member
         
        You need to enter the 8 digits you receive by SMS.
        Then you will be connected to your account and you will need to change this 8-digit code that you received by SMS and used the first time to log in.
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      4. poupoupidouh Posted messages 381 Status Member 9 > baladur13 Posted messages 47346 Registration date   Status Moderator Last intervention  
         
        It doesn't work, it always says: incorrect username or code. My advisor just told me that before I connect, I need to have a 10-digit number starting with my department number (54, etc...). But I don't have that, it just lets me log in directly. Or maybe I should upgrade my phone, that might be what's blocking everything.
        1
  2. baladur13 Posted messages 47346 Registration date   Status Moderator Last intervention   14 397
     
    The 10-digit identifier is the one that appears on your statements
    Excerpt from the video

    --
    Very difficult to catch a black cat in a dark room.
    Especially when it's not there...
    0
    1. poupoupidouh Posted messages 381 Status Member 9
       
      Hello,
      Everything is back to normal, I finally managed to log into my BANXO account thanks to another advisor from the savings bank. Thank you very much for answering my questions and have a great weekend everyone :-) .
      0
  3. zerbol10
     
    I have a problem; my account is blocked, and it's annoying me.
    -1